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Google Business Profile Reporting Metrics: Navigating the Shift in Views


By Jessica Fritz

Published 5 months ago

Updated 5 months ago

We know residential rental companies rely on accurate data to make informed decisions about their online presence. Recently, Google has made significant changes to its reporting metrics for Google Business Profiles (GBPs), specifically redefining what constitutes a "view." This adjustment aims to provide more precise and reliable insights for property managers and owners who leverage GBPs to connect with their audience. Let's delve into the details of this transformation and understand what it means for your business.

The Evolution of Google Business Profile Views

Previously, Google defined "view" as various user interactions with a business profile. Whether users scrolled past the profile on Google Maps or actively clicked into it from search results, each instance was counted as a view. While this approach provided a broad overview of visibility, it also introduced potential inaccuracies in the data, as the same user might contribute multiple views within a short timeframe.

Google's Refined Definition of a "View"

The recent update from Google introduces a more refined definition of what constitutes a view. Instead of counting every interaction as a separate view, Google will now report only one view per user every 24 hours. This change aims to offer a more accurate representation of genuine user interest, eliminating the possibility of inflating view counts due to repeated interactions from the same user.

What Property Managers and Owners Should Expect

As a consequence of this shift in reporting metrics, property managers and owners utilizing GBP may notice a dip in their reported views. This decline doesn't reflect a decrease in actual visibility or engagement with their profiles. Instead, it mirrors the more precise methodology implemented by Google to ensure a more accurate reflection of user interest.

Navigating the Changes

  • Understanding the 24-Hour Window: With the new reporting system, it's crucial to recognize that each user will contribute only one view within a 24-hour period. This means that even if a user interacts with the profile multiple times in a day, it will be recorded as a single view.

  • Focus on Quality over Quantity: While the overall view count may decrease, property managers and owners should shift their focus to the quality of interactions. With the refined metric, each view is a more reliable indicator of genuine user interest, providing a clearer picture of the audience's engagement.

  • Emphasizing Long-Term Trends: Instead of fixating on daily fluctuations, communities should pay attention to long-term trends in profile views. This perspective allows for a more comprehensive assessment of the impact of the changes and provides insights into the overall trajectory of user engagement.

The Benefits of the Update

While the adjustment in reporting metrics may initially seem like a challenge, it brings several benefits for property managers and owners leveraging GBPs:

  • More Accurate Data: The refined definition of a view ensures that reported metrics better align with genuine user interest, offering a more accurate representation of a business's online visibility.

  • Improved Decision-Making: Businesses can make more informed decisions based on reliable data, leading to better optimization of their Google Business Profiles and overall digital marketing strategies.

  • Enhanced User Experience: With a focus on quality interactions, businesses can tailor their content and engagement strategies to provide a more meaningful and relevant experience for users.


In the ever-evolving digital landscape, adapting to changes is crucial for staying ahead. Google's refinement of Business Profile reporting metrics is a positive step toward providing businesses with more accurate and actionable insights. Property managers and owners should view this change as an opportunity to gain a clearer understanding of their audience and tailor their strategies for long-term success. As with any update, the key lies in embracing the shift and leveraging it to enhance the overall online presence and engagement with the community.