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HOMELeasing AIFenix AIReviews

Fenix AI Reviews

2 Reviews

4.3

5.0

Customer Support

4.5

Value

4.5

Onboarding Experience

3.0

Compatibility

CG
National Marketing Director , Fore Property Co

4.3 - 8 months ago

Amazing AI Conversion Partner

What was your company’s primary use case for Fenix AI?

Primary use is to serve as a virtual assistant to complement our leasing consultant efforts 24/7. Provide customer service, answer questions, and help assist the shopper with making leasing decisions using easy to use 24/7 conversion tools, such as 'Schedule a Tour."

What do you like most about Fenix AI?

The ability to customize and ease of client dashboard use. Real-time changes are critical. The game changer for us is having a dedicated, client success manager. We are grateful to have Andrew, as our dedicated account manager. Andrew is amazing and always eager to help and jump in to help make our never-ending marketing objectives attended to quickly and effectively. We appreciate you, Andrew.

What could Fenix AI do better?

Onboarding has improved, but we still run into occasional Yardi integration issues. Continue to build out more on-demand intelligence that is purposeful and useful for customers to help alleviate more of those frequently asked questions. Also, it would be ideal if ACE could translate in Spanish. (I'm sure that is coming soon)

Who would you recommend Fenix AI to?

People shopping to purchase homes as well.

Customer support and service

Please see my comment above regarding our service with Andrew.

Value for money

Ease of onboarding

Occasionally we still run into Yardi integration issues while onboarding.

Compatibility with your existing solutions

MF

4.3 - 2 years ago

AI Chat Bot

What was your company’s primary use case for Fenix AI?

We utilized ACE on multiple communication channels, including phone, text, and website. The purpose was to provide immediate communication to prospects and residents that could be answered via a bot. We also utilize this technology to eliminate calls, going to a call center.

What do you like most about Fenix AI?

Having ACE is a great supplemental communication tool to help our site teams in the sales process by providing immediate answers to frequently asked questions.

What could Fenix AI do better?

Nothing currently

Who would you recommend Fenix AI to?

Any residential or commercial space rentals

Customer support and service

The sales and service team are always aligned and support our account very well .

Value for money

Ease of onboarding

Compatibility with your existing solutions

The Yardi calendar integration isn’t seamless, but that is a Yardi limitation we are working towards.
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