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HOMEInternet Listing Sites (ILS)Apartments.comReviews

Apartments.com Reviews

2 Reviews

3.9

5.0

Customer Support

3.0

Value

4.0

Onboarding Experience

3.5

Compatibility

AM
Senior Managing Director, Strategic Services, Cushman & Wakefield

3.8 - 5 days ago

Consistent Performance, Strong Partnership

What was your company’s primary use case for Apartments.com?

We utilize Apartments.com as a key ILS partner for our 800+ apartment communities, nationwide.

What do you like most about Apartments.com?

At Cushman & Wakefield, we’ve had a strong and collaborative partnership with Apartments.com across our nationwide multifamily portfolio. With hundreds of communities represented, we greatly appreciate the platform’s responsiveness, customer care, and ongoing support. Apartments.com consistently delivers—providing us with thousands of qualified leads annually. Their reach and exposure across a wide range of advertising channels make them the most recognizable ILS in the industry, and a key player in our digital marketing strategy. We value the partnership, the performance, and the people behind the platform.

What could Apartments.com do better?

My only wish is developing a longer-term strategy, allowing for economies of scale, for a company our size. I would love to entertain a 2–3-year contract strategy, so we are not resigning an MSPA every year.

Customer support and service

We appreciate the partnership and personal white-glove service that we receive from Molly and team.

Value for money

Our annual increases imposed by Apartments.com is about other ILS's, year-over-year.

Ease of onboarding

We have developed a streamlined on-boarding process for Apartments.com, and it has made this process more efficient for the team.

Compatibility with your existing solutions

We are happy with the existing solutions. I am also looking forward to the fee transparency solution coming to fruition soon.
ME

4.0 - 8 days ago

Attentive Account Representatives

What was your company’s primary use case for Apartments.com?

Advertising

What do you like most about Apartments.com?

Their account representatives stand out for their support, industry knowledge, and genuine commitment to helping us achieve strong advertising performance.

What could Apartments.com do better?

Listen first to your client's strategy and perspective regarding portfolio advertising changes rather than immediately going into "save the listing" mode. Monitoring and managing the property strategy is our primary job; we always prioritize what is best for the property's strategy.

Who would you recommend Apartments.com to?

Anyone looking to promote their multifamily community, regardless of classification.

Customer support and service

Value for money

Varies by market.

Ease of onboarding

Ease of offboarding could use some work.

Compatibility with your existing solutions

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