Consistent Performance, Strong Partnership
What was your company’s primary use case for Apartments.com?
We utilize Apartments.com as a key ILS partner for our 800+ apartment communities, nationwide.
What do you like most about Apartments.com?
At Cushman & Wakefield, we’ve had a strong and collaborative partnership with Apartments.com across our nationwide multifamily portfolio. With hundreds of communities represented, we greatly appreciate the platform’s responsiveness, customer care, and ongoing support.
Apartments.com consistently delivers—providing us with thousands of qualified leads annually. Their reach and exposure across a wide range of advertising channels make them the most recognizable ILS in the industry, and a key player in our digital marketing strategy.
We value the partnership, the performance, and the people behind the platform.
What could Apartments.com do better?
My only wish is developing a longer-term strategy, allowing for economies of scale, for a company our size. I would love to entertain a 2–3-year contract strategy, so we are not resigning an MSPA every year.
Customer support and service
We appreciate the partnership and personal white-glove service that we receive from Molly and team.
Value for money
Our annual increases imposed by Apartments.com is about other ILS's, year-over-year.
Ease of onboarding
We have developed a streamlined on-boarding process for Apartments.com, and it has made this process more efficient for the team.
Compatibility with your existing solutions
We are happy with the existing solutions. I am also looking forward to the fee transparency solution coming to fruition soon.