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HOMELeasing AIBetterBotReviews

BetterBot Reviews

7 Reviews

5.0

5.0

Customer Support

5.0

Value

4.9

Onboarding Experience

5.0

Compatibility

KB
Director of Digital Marketing , Morgan Properties

5.0 - a year ago

BetterBot is a Marketing Powerhouse

What was your company’s primary use case for BetterBot?

Morgan Properties leverages Betterbot to help manage conversations and inbound leads to help save our leasing teams time and focus on leasing more efficiently.

What do you like most about BetterBot?

BetterBot consistently leads in the marketing industry, continuously improving itself and staying at the forefront of innovation. They prioritize ongoing enhancements to their bot, ensuring it remains fully equipped to adapt to the ever-evolving market and technology.

What could BetterBot do better?

When there's room for improvement, there's always someone ready to explore ways to enhance it.

Who would you recommend BetterBot to?

Anyone in the multifamily industry seeking to implement and expand their use of bot technology (and more)

Customer support and service

BetterBot's customer service is truly exceptional, setting a gold standard in responsiveness, expertise, and dedication.

Value for money

The product's benefits greatly surpass its cost

Ease of onboarding

Getting started is remarkably straightforward, ensuring a smooth and hassle-free experience for all users.

Compatibility with your existing solutions

BetterBot easily works with many different companies, helping them work together better and do more. It can connect with various systems, showing how flexible and useful it is for different types of businesses
Deanna R.
Official Vendor Response
SVP of Revenue, BetterBot

Thank you, Kim! We are truly delighted to receive your review and would like to extend our heartfelt thanks for taking the time to share your thoughts. Your contributions are invaluable to us, and we greatly appreciate your feedback. It's wonderful to hear that our digital leasing agent has played a significant role in increasing leases. We take great pride in developing innovative tools and solutions that can assist our valued clients like you in achieving their goals. Once again, thank you for your kind words and for being an integral part of our journey. We are excited about what the future holds and are grateful for the opportunity to work alongside you.

DL
Director of Marketing, American Landmark

5.0 - a year ago

The Easiest, Simple, Best System We Use

What was your company’s primary use case for BetterBot?

We rolled BetterBot out on all of our communities as a chat several years ago. In 2021, BetterBot saved each community an average of 31 hours per month and $700K in leasing dollars. Since then we have seen even better automation and more time and money saved. We have also started to roll out the lead nurturer on select properties and are seeing a huge increase in conversion.

What do you like most about BetterBot?

One of the best things about BetterBot is the setup and rollout. I remember saying, "So what do I need to do for setup?" and "What am I missing? I'm missing something". Nope, the setup is the easiest setup I've done. Everything is automated which allows a small Marketing team of 3 like mine (3 for 35K units) the ease and support we needed for a mass rollout.

What could BetterBot do better?

At this time I have nothing that BetterBot needs to do "better". Reporting is great, transparency is there, and the automation is fantastic.

Who would you recommend BetterBot to?

Everyone. No matter how large or small your company is, you will benefit from BB. The shear ease of the rollout and the benefit to your prospects and residents is amazing.

Customer support and service

The BetterBot team has always treated me with urgency and respect. They take the time to explain processes to me and reporting.

Value for money

The numbers above explain everything.

Ease of onboarding

Everything is automated

Compatibility with your existing solutions

It works with literally EVERYTHING we use.
Deanna R.
Official Vendor Response
SVP of Revenue, BetterBot

Devin, thank you so much for those kind words. It's such an honor to partner with you and your team. Thank you for always helping us become even BETTER. We appreciate you beyond words!

TM
Director, Marketing & Professional Development, Zidan Management Group

5.0 - a year ago

BetterBot is the AI leasing solution we were searching for!

What was your company’s primary use case for BetterBot?

In the winter of 2022, my team beta tested several credible AI leasing chatbots across our multifamily portfolio. After a 3-month beta, the undeniable front runner for us was BetterBot. We utilize their AI chatbot and lead nurture functions across all our sites.

What do you like most about BetterBot?

Simple, the team! As a decision maker within my company, not only am I looking for a solution that meets our company needs, but also is the team responsive, proactive, good communicators, innovative and transparent- the BetterBot team certainly has and is that partner to us.

What could BetterBot do better?

Continue to innovate to meet our growing needs as we centralize our operations- I have had great conversations with their team and from what they've shared, they will be able to meet our future needs as well.

Who would you recommend BetterBot to?

Any multifamily operator who is trying to do more with a lesser lift on their team. Lead nurture is tedious, routine work- by adopting BetterBot's AI chatbot that lives on a majority of our lead sources (Google, ILSs, social, website, etc.) our teams have more time on their hands to enhance our prospective residents' experience.

Customer support and service

For the reasons stated within my review. Their team has been exceptional to work with through implementation, remediation of hiccups, how smooth and swift the implementation process is, the bot living on a majority of our marketing sources, it's AI lead nurture capabilities, and their innovative nature to meet our growing needs with centralization.

Value for money

While it is not the most affordable solution on the market, we couldn't be happier with the performance for the cost paid. We were previously with a highly affordable bot, but the functionalities, and cost and time-savings did not compare to BetterBot.

Ease of onboarding

One of the main wins for me when opting for BetterBot to implement across the entire portfolio is how smooth, swift, and accurate onboarding is. When we look at implementing across several locations- other solutions were highly tedious and took a great amount of time from my team- BetterBot's was a fraction of the lift and time- allowing for little disruption to my team and our other marketing efforts.

Compatibility with your existing solutions

For what we need BetterBot for today- it performs exceptionally well. It intergrate with Matterports and Realync for 360 tours to live within the bot, its AI capabilities pick up slang and conversation well, it nurtures leads via text, and email and only delivers our teams viable leads. Excited for their future capabilities to come.
Deanna R.
Official Vendor Response
SVP of Revenue, BetterBot

Thank you so much for your review, Tyler! We appreciate all your feedback and it has helped us shape our product to enhance it for all our users. Thank you so much for your partnership. We can't wait to see what the future will hold for BetterBot and Zidan!

JG
SVP of Marketing & Compliance, ITEX

5.0 - a year ago

Transformative Lead Qualification with BetterBot!

What was your company’s primary use case for BetterBot?

Our company needed an efficient solution to pre-qualify leads for our affordable housing communities and streamline interactions for our market-rate properties. We needed a more efficient way to qualify our leads that happens 24/7

What do you like most about BetterBot?

I appreciate BetterBot for several reasons: Ease of Installation: Setting up BetterBot was straightforward and hassle-free. Responsive Team: The BetterBot team is always open to feedback and keen on making improvements based on our suggestions. Precision in Lead Qualification: BetterBot excels in ensuring we receive high-quality leads. It enhances the user experience and streamlines the pre-qualification process for potential renters. Key Features I Value: Affordable Function: Streamlines the pre-qualification process. Lead Nurture Capabilities: Ensures consistent and effective engagement with potential leads. Intuitive Chat: Provides real-time engagement with users. Integration: It integrates seamlessly with our existing systems, making the transition smooth.

What could BetterBot do better?

Maybe for future features would be a live dashboard, we currently pull reports each month

Who would you recommend BetterBot to?

Efficiency Seekers: Those who value a streamlined approach to chatbots. For instance, we prioritize getting answers within just 5 clicks in a chat session. Communities that are missing out on leads: Whether affordable or market-rate, any community aiming to boost their lead qualification and enhance customer engagement would benefit from BetterBot.

Customer support and service

Shout out to the BetterBot, they are super responsive on all my support request.

Value for money

Given the significant improvement in lead quality and the time saved in the pre-qualification process, the investment in BetterBot has been well worth it.

Ease of onboarding

BetterBot's team boasts a diverse skill set, which is evident in their support and onboarding processes. They are adept at addressing queries from all angles. Their deep knowledge of the product, combined with their understanding of our industry, made the onboarding experience seamless and highly effective.

Compatibility with your existing solutions

fully integrated into our PMS
Deanna R.
Official Vendor Response
SVP of Revenue, BetterBot

Thank you so much for sharing your experience with us, John! We are so grateful to partner with you all and appreciate all the innovative conversations you have brought us!

KK
Marketing Director, Paradigm Management

5.0 - a year ago

The Easiest Marketing Related Product I've Ever Deployed

What was your company’s primary use case for BetterBot?

We had met with BetterBot right before the world shut down due to COVID in 2020. We had already made the decision to partner with them to test their technology on a handful of properties. We were able to deploy quickly, very quickly see the positive impact of having BetterBot on our websites and in other places our customers were apartment hunting and make the decision to deploy to our entire portfolio.

What do you like most about BetterBot?

It's really hard to just name one thing. As the title says, deploying our bots was one of the easiest processes I've gone through with a marketing related product. We've rarely had any issues and when we have they've been fixed quickly. I additionally love that BB works to keep pricing as reasonable as possible as they continue to add functionality. BB really listens to clients and works towards continuing to enhance the product to make our lives easier.

What could BetterBot do better?

I know this is probably going to sound unbelievable, but right now I can't think of anything. They've taken feedback our company has provided and used it to help us solve problems at every turn. I guess I wish that their roadmap could be worked through more quickly because I'm excited about the way they want to enhance the product, but I also understand that it has to be done right.

Who would you recommend BetterBot to?

Anyone in multifamily looking to deploy and grow with bot (and more) technology.

Customer support and service

We don't have a ton of issues but when we do, or just need their help with something they're quick and do things right the first time.

Value for money

In our industry, marketing budgets are not large and when costs increase too much on products, we may be forced to drop things we don't want to. BB came out at a very fair price and has worked hard to keep it reasonable.

Ease of onboarding

I've never deployed a product as easily as this one.

Compatibility with your existing solutions

They are our existing solution. Based on things I've already shared, in comparison with others, they were clearly the right solution for us.
Deanna R.
Official Vendor Response
SVP of Revenue, BetterBot

Karen, thank you so much for this feedback! It makes us so happy to hear that your experience with us has been positive. We truly appreciate your partnership with us!

RP
SVP, Shared Services, Capital Square Living

4.8 - a year ago

A Better Way!

What was your company’s primary use case for BetterBot?

We utilize Better Bot (BB) as our primary chat feature as well as lead engagement.

What do you like most about BetterBot?

BB has full integration with our PMS and has the ability to provide prospects with live pricing, availability, tour scheduling via a calendar integration, and more! The simplistic interface for users have proven to increase engagement, lower interaction rates amongst prospect and leasing team and increase conversions.

What could BetterBot do better?

Provide assistance with omni-channel marketing onboarding and set up. Pipe dream, probably, but would be great!

Who would you recommend BetterBot to?

All multifamily providers (owners, third party, REITs, etc)

Customer support and service

Amazing customer service and response times!

Value for money

The value of the product far outweighs the price.

Ease of onboarding

Would provide a 5 if the support team was able to gain access and provide onboarding services.

Compatibility with your existing solutions

Full integration with our current tech stack.
Deanna R.
Official Vendor Response
SVP of Revenue, BetterBot

Thank you so much for your review! We are so appreciative of your partnership and will share your feedback about onboarding with our team to see how we can improve that aspect. We are so happy to hear that your experience has been positive!

AH
Training & Development , American Landmark Apartments

5.0 - a year ago

Better Bot who we call BB!!!!

What was your company’s primary use case for BetterBot?

We absolutely love BB! It has allowed our prospects the ease of not figuring out our website alone! BB is there to help from the start and that is why we WIN every time.

What do you like most about BetterBot?

That we are able to change our BB based on the seasons and themes.

What could BetterBot do better?

Not at this time

Who would you recommend BetterBot to?

Everyone

Customer support and service

Why wouldn’t I! New times call for new measures. People want assistants more and more.

Value for money

Ease of onboarding

Compatibility with your existing solutions

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