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Notify – Automated Answering Service Reviews

5 Reviews

4.8

5.0

Customer Support

4.6

Value

5.0

Onboarding Experience

4.6

Compatibility

CC
Director of IT, Gateway Management Company

5.0 - 2 months ago

Notify Use

What was your company’s primary use case for Notify – Automated Answering Service?

Notify has been integral to having our after hours calls monitored and displayed to us in an easy and efficient manner.

What do you like most about Notify – Automated Answering Service?

The ease of use, quick and knowledgeable support team, and features that continue to be added.

What could Notify – Automated Answering Service do better?

Nothing that I can think of. Notify solved a very complex problem for us and out performs all the other answering services I've used.

Who would you recommend Notify – Automated Answering Service to?

Any and all business that need an automated answering service.

Customer support and service

The support we receive by being HelloSpoke customers is phenomenal. They are quick, professional, and get the job done.

Value for money

Notify is definitely set at an amazing price for all the content you get.

Ease of onboarding

Dalton makes the onboarding as easy as can be. We give him the info and he takes it from there, in a blazing turnaround time.

Compatibility with your existing solutions

We pair it with HelloSpoke VOIP services. A match made in heaven.
KS
Admin, Gateway Management Company

4.5 - 2 months ago

Excellent product and service

What was your company’s primary use case for Notify – Automated Answering Service?

We decided to use Notify for emergency, after hours maintenance calls for our residents.

What do you like most about Notify – Automated Answering Service?

The ease of use and being able to respond without having to speak directly to a person. We can quickly, with the push of a button, let the resident know we are on the way.

What could Notify – Automated Answering Service do better?

Make the scheduling options available for editing to the software admins such as myself. It would be great to do a copy/past or drag and drop for setting up schedules.

Who would you recommend Notify – Automated Answering Service to?

Anyone in multifamily housing.

Customer support and service

I never wait for help when needed.

Value for money

I don't pay the bills, so I have no idea.

Ease of onboarding

This is the easiest program for onsite managers to understand and operate.

Compatibility with your existing solutions

It's easy. No issues.
JW
Director Of Property Management, NWRECC

5.0 - 2 months ago

Emergency calls- made easier!!

What was your company’s primary use case for Notify – Automated Answering Service?

We use Notify (Hellospoke) to manage our after hours answering service- including emergency maintenance calls (from initial contact to completion!!), multi-option directions for callers-, to screen out potential none urgent calls prior to reaching our employees, escalation of calls that works best for each property and team, individualized plans for each team member, property and upper level management!

What do you like most about Notify – Automated Answering Service?

We love that it is very customizable! With 150+ properties in 8 Western States, we have different partners, agencies, owners and different requirements and expectations on some. With Hellospoke we can manage it all easily from a dashboard and set individual responses for nearly anything you can imagine- from covering site person- to time between escalation of calls, you name it!

What could Notify – Automated Answering Service do better?

I cannot think of any specific thing- we are wanting to talk about possibly increasing call coverage and exploring those ideas with the team @ Notify/Hellospoke!

Who would you recommend Notify – Automated Answering Service to?

Any business that requires after hour call service, or even call screening and escalation- who wants an easy and user friendly way to efficiently manage them!

Customer support and service

Timely response to all questions, concerns, addition of properties, etc! Jamie Webb and team are amazing!

Value for money

Very affordable, bang for your buck! Truly the best answering service we have used- solved many issues we had with previous companies!

Ease of onboarding

Training, availability and willingness to provide continuing and ongoing support and assistance!

Compatibility with your existing solutions

Works well with everything we already have in place
JV

5.0 - 2 months ago

Notify - So Easy to Use!

What was your company’s primary use case for Notify – Automated Answering Service?

We use Notify to stream line missed calls and emergency maintenance issues within our apartment communities.

What do you like most about Notify – Automated Answering Service?

Setting up Notify is simple and highly user-friendly. The process is quick, which is a huge plus when time is limited. Our maintenance teams really appreciate how easy it is to use the system for returning resident calls. The option to receive voicemail messages via email or log in to listen directly streamlines our workflow. The support from Hello Spoke is outstanding, which is why this system is now a standard part of our property transitions—it's automatically included at every location!

What could Notify – Automated Answering Service do better?

I truly believe this is a fantastic product—there’s nothing I would change. It delivers great value and is very reasonably priced.

Who would you recommend Notify – Automated Answering Service to?

Apartment Complex

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

BH
Property Manager, Core Communities & Investments

4.5 - 2 months ago

Great Automated Answering Service

What was your company’s primary use case for Notify – Automated Answering Service?

Emergent and after hour calls for our apartments.

What do you like most about Notify – Automated Answering Service?

User-friendly

What could Notify – Automated Answering Service do better?

Nothing, great platform!

Who would you recommend Notify – Automated Answering Service to?

Fellow property management companies.

Customer support and service

Responsive and helpful

Value for money

Must be great, we switched our entire company to Hello Spoke!

Ease of onboarding

User-friendly platform.

Compatibility with your existing solutions

N/A
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