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Reputation Management

Name: Reputation Management
Brand: Grace Hill

by Grace Hill

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Product Overview

Product Description

Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features. Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites Learn More: https://gracehill.com/solutions/multifamily-reputation-management/.

Product Positioning

Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance. Our powerful tool allows you to monitor, protect, and enhance your online brand, helping you attract prospects and retain residents!

Main Features

Proactively Respond to Reviews

Centralize reviews from Google, Yelp, Facebook, Apartments.com, ApartmentGuide, ApartmentRatings, and Rent.com. Quickly personalize communications at scale with customizable templates and AI assistance. Leverage our sentiment analysis engine, Pulse, to extract valuable insights across locations, regions, and providers.

Simplify Social Media Management

Quickly respond to negative sentiment and social chatter. Streamline your content publishing with AI response generation and bulk scheduling. Use natural language to “Ask AI Anything,” helping you instantly summarize and act on customer feedback.

Improve Listing Accuracy

Let our dedicated Listing Specialists handle the time-consuming task of optimizing your online presence. Our team helps ensure accurate listings, eliminates duplicates, and boosts local SEO, enabling you to attract more customers while you focus on what matters most.

Avoid Risky Blind Spots

Negative feedback can spread like wildfire, and without the right tools, you might miss the warning signs. Our advanced AI enables real-time detection of risky reviews and social posts, helping you spot threats early and address issues before they escalate. Your property’s reputation is on the line. Don’t let a negative viral moment catch you off guard.

Benchmark Your Property Against Local Competitors

The Local Brand Visibility (LBV) score tracks your online presence in real-time, helping you inform strategic decisions and gauge satisfaction. The only benchmark weighted across 5 key areas: Reviews, Social Posts and Comments, Listings, Search Results, and Local Competitors.

Product Categories

Reputation Management, Local Listing Management, Social Media

Industries Served

Multifamily

Good For

Owner-Operators Small to Mid-Size Operators Large Operators Onsite Teams Corporate Teams

Integration Partners

See if Grace Hill connects with your favorite tools. For product-to-product integrations or technical questions, reach out to Grace Hill for more information.

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Last verified 03/10/2025

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Reputation Management

Product Overview

Product Description

Product Positioning

Main Features

Company Information

Integration Partners

Pricing

Product Images and Screenshots

Brand Videos

Downloadable Content

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