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HOMEInsurance & Deposit ProgramsTheGuarantorsReviews

TheGuarantors Reviews

10 Reviews

4.8

4.8

Customer Support

4.6

Value

4.8

Onboarding Experience

4.8

Compatibility

MZ
Leasing Agent, The Brodsky Organization

5.0 - 3 days ago

TheGuarantors Review

What was your company’s primary use case for TheGuarantors?

TheGuarantors helped assist renters in obtaining coverage for rental insurance and security deposit. Their service made finding a home within our portfolio more easily accessible!

What do you like most about TheGuarantors?

Their portal is extremely easy to use for both the landlord and tenants. Accessing bond information or updating details is effortless. Plus, they are more communicative than what we have seen with fellow competitors. Their customer service is fantastic and quick to troubleshoot any issue immediately.

What could TheGuarantors do better?

Sometimes I may receive messages from multiple people regarding the status of the same deal. I wouldn't say that this is a bad thing however perhaps double checking that there aren't duplicates of the same message would be better in general!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

VC
leasing agent , Brodsky

5.0 - 3 days ago

Review for TheGuarantors

What was your company’s primary use case for TheGuarantors?

We as a landlord use their services for our tenants!

What do you like most about TheGuarantors?

Their team is very responsive , and their portal is easy to use.

What could TheGuarantors do better?

They are quite fast with their responses , but I suppose it's possible they can improve that. That's only if I had to answer this.

Who would you recommend TheGuarantors to?

I would recommend them to other landlords and tenants who need their services!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

TA
Leasing Manager

4.5 - 4 days ago

Connecting the gap between the people and the landlord.

What was your company’s primary use case for TheGuarantors?

The primary use of The Guarantors here at SOLA has been connecting the Bridget to individuals with an opportunity to rent an apartment without being rejected for their past.

What do you like most about TheGuarantors?

Its easy process and convenience for both parties involved.

What could TheGuarantors do better?

Incentivize the onsite team.

Who would you recommend TheGuarantors to?

To anyone, residential and commercial! This business model is a great tool for landlords and small business owners.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JM
Leasing Manager, JEMB Realty

4.8 - 5 days ago

The Guarantors Review

What was your company’s primary use case for TheGuarantors?

The Guarantors is an institutional lease guarantee service used by Herald Towers to allow for our large demographic of international students to rent a New York City apartment with minimal hassle.

What do you like most about TheGuarantors?

The Guarantors is by far the best of the lease guarantee services offered in NYC. I have worked with both Insurent and Rhino, and The Guarantors blows them both out of the water. The Guarantors is the most timely, responsive, and reliable - offering the best rates and the best customer service; Rita Yin in particular is an exemplary employee of the company. The Guarantors portal makes for quick and easy review and it is a pleasure to work with them.

What could TheGuarantors do better?

The Guarantors on occasion will send duplicate emails when they are extremely busy, but other than that they are excellent to work with and I have made them the exclusive provider for all 690 units at Herald Towers.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

VZ

5.0 - 5 days ago

Professional Team of Doris Yau

What was your company’s primary use case for TheGuarantors?

We cooperate together help renters in New York rent apartment.

What do you like most about TheGuarantors?

Very professional, efficient and responsible

What could TheGuarantors do better?

nothing

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

EG
Sr. Leasing Manager

5.0 - 5 days ago

Amazing support

What was your company’s primary use case for TheGuarantors?

We use TheGuarantors in place of traditional security deposits, and this assists in giving all tenants a fair opportunity within all of the units in our portfolio.

What do you like most about TheGuarantors?

I like how easy and straightforward the system is. Having our account manager, Alyssa, makes all the difference. She's very fast and reliable, and always has the best attitude to assist both our internal team and the tenants.

What could TheGuarantors do better?

not sure yet

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

TH
VP of Leasing & Marketing, Bushburg

4.3 - 10 days ago

Vendor Invite

Empowering Every Renter to Secure Their Next Home

What was your company’s primary use case for TheGuarantors?

The guaranty bond and TG Pay.

What do you like most about TheGuarantors?

The response time and affordable fee.

What could TheGuarantors do better?

Consider creating a fee chart so that the on-site agent or broker can inform renters of TG fees they may need to pay beyond the initial payments.

Who would you recommend TheGuarantors to?

Every landlord.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

ML

5.0 - 11 days ago

Vendor Invite

Turning unqualified leads into new tenants.

What was your company’s primary use case for TheGuarantors?

We use The Guarantors for security deposit coverage and to support applicants who wouldn't qualify without it.

What do you like most about TheGuarantors?

The ability to approve tenants who would otherwise not qualify.

What could TheGuarantors do better?

N/A

Who would you recommend TheGuarantors to?

Any property owner or property management company.

Customer support and service

Customer service is excellent, and our Partner Success Manager is always responsive and efficient in getting things done.

Value for money

Tenants pay for the service, with no cost to owners or landlords.

Ease of onboarding

Compatibility with your existing solutions

JW
Senior Vice President, RXR

4.0 - 2 months ago

RXR Partnership with The Guarantors

What was your company’s primary use case for TheGuarantors?

The Guarantors have expanded our pool of prospective renters and are a valuable partner to complete new lease ups ahead of schedule

What do you like most about TheGuarantors?

The Guarantors has an amazing customer success team and make the deployment and implementation of their products simple and seamless

What could TheGuarantors do better?

N/A

Who would you recommend TheGuarantors to?

Any Real Estate Ownership or Management Companies that are looking to expand their leasing operations and protect their rent roll

Customer support and service

Great customer service

Value for money

No expenses born on the property owner

Ease of onboarding

Seamless integration

Compatibility with your existing solutions

N/A
MI
Spitzer Enterprises

5.0 - 5 months ago

The GOLD STANDARD....

What was your company’s primary use case for TheGuarantors?

Lease bond guarantees and security deposit replacements

What do you like most about TheGuarantors?

Not needing to mitigate collection lose cases. They do the dirt work.

What could TheGuarantors do better?

Offer automatic renewal coverage on lease bond guarantees.

Who would you recommend TheGuarantors to?

Any real estate owner that needs to fill units and bridge the gap on renters that don't always meeting leasing standards.

Customer support and service

They make it easy in every step.

Value for money

Ease of onboarding

Compatibility with your existing solutions

See All Reviews