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HOMEBusiness ConsultantsBC Solutions Yardi Consulting and Help DeskReviews

BC Solutions Yardi Consulting and Help Desk Reviews

7 Reviews

4.6

5.0

Customer Support

4.1

Value

4.4

Onboarding Experience

5.0

Compatibility

AC
Assistant Controller

5.0 - 6 months ago

Portfolio Buildout

What was your company’s primary use case for BC Solutions Yardi Consulting and Help Desk?

Sarah & Tram completed the property builds for two portfolios of around 2,000 residential units as well as several commercial units.

What do you like most about BC Solutions Yardi Consulting and Help Desk?

The team is very knowledgeable in the product and what they do, making a very smooth transition.

What could BC Solutions Yardi Consulting and Help Desk do better?

I don’t have any suggestions for improvement. Keep doing what you’re doing.

Who would you recommend BC Solutions Yardi Consulting and Help Desk to?

Any property managers or owners that don’t need or have an internal team to complete large projects or those that need a software help desk.

Customer support and service

Value for money

Ease of onboarding

Our transition was very smooth and allowed us to focus on components other than the buildout. There were minimal adjustments or questions after the initial go live.

Compatibility with your existing solutions

Peter M.
Official Vendor Response
President, BC Solutions

Thanks so much Ali, we've loved working with your teams on your multifamily and commercial projects!

CS
MD

4.5 - a year ago

Excellent Work

What was your company’s primary use case for BC Solutions Yardi Consulting and Help Desk?

we installed Yardi at our real estate firm

What do you like most about BC Solutions Yardi Consulting and Help Desk?

their attention to detail and understanding of the Yardi environment.

What could BC Solutions Yardi Consulting and Help Desk do better?

so far the product has been excellent

Who would you recommend BC Solutions Yardi Consulting and Help Desk to?

yes to anyone using Yardi

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JK
Owner, Kempner Properties

4.5 - a year ago

BC Solutions Delivered...highly recommend

What was your company’s primary use case for BC Solutions Yardi Consulting and Help Desk?

BC Solutions assisted us with bringing all of our bank reconciliations onto Yardi Breeze. Our bank rec's had until now been done outside of Yardi.

What do you like most about BC Solutions Yardi Consulting and Help Desk?

BC was responsive and understood our needs and the scope of the project. When issues arose, they were available and thoughtful in troubleshooting and resolving.

What could BC Solutions Yardi Consulting and Help Desk do better?

N/A

Who would you recommend BC Solutions Yardi Consulting and Help Desk to?

Any real estate company utilizing Yardi

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

RL
VP of IT

4.5 - a year ago

Reliable consultants that do what they say

What was your company’s primary use case for BC Solutions Yardi Consulting and Help Desk?

We didn't want to hire a dedicated report writer as it is a sporadic need for us. We have used them primarily for the function of writing custom SSRS and YSR reports. They also helped us with converting legacy crystal reports to SSRS.

What do you like most about BC Solutions Yardi Consulting and Help Desk?

They are responsive, easy to work with, and the prices are fair

What could BC Solutions Yardi Consulting and Help Desk do better?

I've not really had any issues. A few times they had bandwidth issues and we had to wait a little bit, but not a persistent issue.

Who would you recommend BC Solutions Yardi Consulting and Help Desk to?

Anyone that needs custom reports

Customer support and service

Because they've been a great vendor to work with

Value for money

Not the cheapest, not the most expensive, but reliabler.

Ease of onboarding

No issues

Compatibility with your existing solutions

They update reports for us as needed
MF
Executive Director of Leasing

5.0 - a year ago

Stellar Yardi Consultants

What was your company’s primary use case for BC Solutions Yardi Consulting and Help Desk?

Coding reports, training staff, troubleshooting issues.

What do you like most about BC Solutions Yardi Consulting and Help Desk?

Their unlimited knowledge base and professionalism.

What could BC Solutions Yardi Consulting and Help Desk do better?

Can't think of any.

Who would you recommend BC Solutions Yardi Consulting and Help Desk to?

Any business who uses Yardi.

Customer support and service

Could not have gotten through the transition without them.

Value for money

Their knowledge base is limitless.

Ease of onboarding

Compatibility with your existing solutions

WC
Director of Finqance, Hilton Management, LLC

4.3 - a year ago

BC Solutions Review

What was your company’s primary use case for BC Solutions Yardi Consulting and Help Desk?

To have a partner who would have an understanding of our business and then able to solve our issues with Yardi more efficiently.

What do you like most about BC Solutions Yardi Consulting and Help Desk?

Our Consultant who was assigned to us, Sarah Kendall

What could BC Solutions Yardi Consulting and Help Desk do better?

The fees are high, but the perceived value is there.

Who would you recommend BC Solutions Yardi Consulting and Help Desk to?

No recommendations.

Customer support and service

Sarah Kendall, our lead consultant, either is able to answer our questions or figures out where to go to get the answers. Everyone that we have met from BC Solutions seem that they really care. Our perception of the culture of the company is that it is excellant.

Value for money

The way that the consultants are billed out is unusual where everyone gets billed out at the same rate. When we are dealing with Sarah, the value is there. When others may be working behind the scene, it is difficult to judge.

Ease of onboarding

Didn't really understand the question.

Compatibility with your existing solutions

Compared to the random success rate that we have received from Yardi Client Central, having Sarah who we can easily explain our issue, she understands our business, and is excited to find the best practice solution for us.
ER
Accounting Manager

4.8 - a year ago

Helpful, Attentive Consultants

What was your company’s primary use case for BC Solutions Yardi Consulting and Help Desk?

After a very rocky implementation with lackluster support from Yardi, BC Solutions was brought on to help improve the structural integrity of our Yardi environment, including shoring up security deficiencies, finding ways to improve processes, helping our team better understand Yardi's functionality as well as identify and utilize the resources found within the software that we were otherwise unaware of, and resolving issues that Yardi had not been able to resolve effectively, all while teaching us how to identify and troubleshoot some of the issues we had been experiencing.

What do you like most about BC Solutions Yardi Consulting and Help Desk?

Responsiveness and personal touch; Sarah seems like part of the Hilton Family, understanding how our organization operates and tailoring solutions to meet our unique needs. Our calls with her are always productive and chip away at the larger projects we are working on. If she is not 100% certain about how to resolve a specific issue, she is the first one to say that she has a team member at BC whose expertise would be helpful and reaches out to them to find the most appropriate and efficient solution.

What could BC Solutions Yardi Consulting and Help Desk do better?

I'll get back to you on that.

Who would you recommend BC Solutions Yardi Consulting and Help Desk to?

I don't know any, but if I did, this field would be full.

Customer support and service

We receive the personal attention that an individual consultant would provide, while having a team that collaborates to deliver the best solution to the issue we are having, or to a result we are looking to achieve.

Value for money

I don't pay the bills, therefore I am not able to form an opinion.

Ease of onboarding

If you are referring to onboarding BC Solutions to our team, they got to know us very quickly and got to work on fixing the issues we had been experiencing.

Compatibility with your existing solutions

I'm not certain what existing solution to which this is referring.
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