Ellis Management Services

EPMS offers an integrated solution to improving performance for your onsite apartment property teams, increasing lead conversion and resident retention. Our mystery shops, resident surveys, and training are resources that can be used either independently to address specific needs, or together as a turnkey program for ongoing performance optimization. They’ll help you complete the cycle of understanding what the customer wants, to defining and focusing on what the customer needs, to measuring if the customer is actually getting what they want while living in multifamily housing.