HOMESmart HomeiApartmentsReviews

iApartments Reviews

26 Reviews

4.6

4.8

Customer Support

4.3

Value

4.7

Onboarding Experience

4.7

Compatibility

CD
Community Manager, Merion Residential

5.0 - 4 days ago

Great Smart Home Technology

What was your company’s primary use case for iApartments?

Smart home technology for apartment homes

What do you like most about iApartments?

1. Leak detection – In many cases, we receive early warnings for issues with hot water heaters, washing machines, and A/C lines. 2. Resident thermostat control – Residents love having control of their thermostat, even when they’re offsite. 3. Flexible apartment access – Residents can grant apartment access to family or friends whenever they choose. 4. Fewer physical keys – Less key management makes everything easier. 5. Reduced emergency on-call heating and A/C troubleshooting calls – Fewer late-night on-site emergencies for the team. 6. Remote temperature checks for vacant apartments – We can monitor heating and A/C temperatures and settings directly from the app. 7. Real-time alerts – Low battery, leak alerts, and more are delivered directly through the app. 8. Fast Yardi sync – New move-ins typically gain access within 10 minutes. 9. 24/7 support – iApts.com offers a 1-800 support line available 24 hours a day for both the staff and residents - I use it often when I have questions or need assistance. 10. Operational efficiency for maintenance – Our maintenance team no longer needs to carry large quantities of keys or travel back and forth between apartments and the main office. They can access apartments directly from the app.

What could iApartments do better?

Love it all.

Who would you recommend iApartments to?

Multifamily, Single Family and Commercial space

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

DC

3.5 - 5 days ago

Taylor is amazing

What was your company’s primary use case for iApartments?

iApartments helps our housing community by letting residents have access to their front door, lights and thermostat all through their personal device. This creates convenience and luxury to our residents.

What do you like most about iApartments?

I love that you are able to access this app anywhere. It is so convenient and helpful in all ways. I love the idea of unlocking your home from your phone and having to just do things with the flick of your finger. You have access to almost everything in your home.

What could iApartments do better?

I think Iapartments can improve on information for future residents. giving them pointers and instructions or assistance for certain situations. Easy access on a FAQ that will help them address any kind of issue that may arise.

Who would you recommend iApartments to?

I truly believe Taylor makes iApartments great to work with. The service he has provided us has been nothing but amazing. I would most def recommend people to reach out to Taylor to start their journey with iApartments.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

TR
Leasing Manager , Avilla

4.8 - 5 days ago

IApartments

What was your company’s primary use case for iApartments?

Our communities use IApartments smart home technology to enhance the resident experience, from secure front door access and temporary guest codes to convenient remote thermostat control. With Texas weather being so unpredictable, the climate control feature has been especially popular across all three properties.

What do you like most about iApartments?

From what we’re hearing, residents love how simple the setup process is and how convenient the system is to use day to day.

What could iApartments do better?

Given how straightforward the setup process is, the only area that may need improvement is battery life within the homes, as the devices appear to drain more quickly than expected.

Who would you recommend iApartments to?

Any and Every Apartment community

Customer support and service

We have been very fortunate to be assigned such a strong IApartments Community Success Manager. Taylor is highly responsive whenever issues arise and consistently checks in with all of our communities as needed.

Value for money

Ease of onboarding

Compatibility with your existing solutions

TP
Manager of Community Operations

5.0 - 12 days ago

Streamlined, Smart, and Reliable

What was your company’s primary use case for iApartments?

Our primary use case was implementing keyless entry and smart thermostats to enhance security, improve operational efficiency, and provide added convenience and energy savings for our residents.

What do you like most about iApartments?

I like how seamlessly it improves both our team’s efficiency and the resident experience. The platform is reliable, easy to manage, and has simplified our day-to-day operations.

What could iApartments do better?

While our overall experience has been very positive, continued enhancements to reporting features and customization options would make the platform even stronger for property management teams.

Who would you recommend iApartments to?

I would recommend iApartments to property management companies and multifamily communities looking to modernize their operations with smart technology while enhancing the resident experience.

Customer support and service

Deborah has been incredible to work with. She is always quick to respond, patient when walking us through solutions, and genuinely invested in making sure our community is successful. That level of service absolutely deserves a 5.

Value for money

iApartments provides excellent value for the investment. The operational efficiencies, enhanced security, and added resident convenience make it a worthwhile solution for our community.

Ease of onboarding

The onboarding process was smooth and well-organized. The team provided clear guidance, thorough training, and ongoing support to ensure a successful implementation.

Compatibility with your existing solutions

iApartments integrates well with our existing property management systems and has fit seamlessly into our current operations without disruption.
VY
Assistant Community Manager, Orion McKinney

5.0 - 25 days ago

Loving this new upgrade!

What was your company’s primary use case for iApartments?

Convenience and smart technology for our residents.

What do you like most about iApartments?

The ease of use and how all the equipment is integrated, also the property dashboard and the app are very nice!

What could iApartments do better?

Everything is great! I would suggest to add more products that are smart technology, for example a doorbell.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

AN
Bella Mirage Apartments

5.0 - 25 days ago

Life is so much easier

What was your company’s primary use case for iApartments?

Giving our residents a better way to access their home and control their thermostat with their phones.

What do you like most about iApartments?

Our residents can access their homes without searching for their keys.

What could iApartments do better?

They should have the program with verbal commands to open the lock.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

TN
Leasing Professional, Orion McKinney

4.8 - 25 days ago

Seamless and Easy and Great Team!

What was your company’s primary use case for iApartments?

Smart locks and thermostat

What do you like most about iApartments?

I really appreciated how responsive everyone was and how willing they were to answer any questions. Especially with me—I ask a lot of questions—and they always made sure I felt at ease, which also gave our residents peace of mind. I also love how Taylor is always ready to help answer resident questions, and whenever I have trouble navigating something, he walks me through the process step by step.

What could iApartments do better?

Some residents have expressed concerns that the thermostat takes a while to heat or kick on. I also think the app could benefit from updates that make the transition from the leasing login to the resident login more seamless and user-friendly.

Customer support and service

Taylor has been amazing and also willing to help answer any and all questions!

Value for money

Ease of onboarding

Compatibility with your existing solutions

TF
Community Manager , RAM Partners

4.3 - 25 days ago

Exceptional Smart Home Solution Backed by Outstanding Supportde

What was your company’s primary use case for iApartments?

We gained real-time visibility into our units, allowing our team to proactively manage door locks, thermostats, and leak detection without unnecessary unit visits. This improved operational efficiency, reduced maintenance costs, and minimized risk from issues like leaks or access problems.

What do you like most about iApartments?

Smart door locks and thermostat

What could iApartments do better?

Extant their services to leasing office and amenities making the entire community keyless

Who would you recommend iApartments to?

Other communities

Customer support and service

Our community uses the iApartments Platform and it has been a game-changer for both operations and resident satisfaction. The iApartments portal gives our team excellent unit visibility and overall oversight we can quickly see device status, troubleshoot issues, and manage units efficiently all from one place. The integration with Yardi has also been seamless, making our workflows even more streamlined. From a resident perspective, the feedback has been extremely positive. Residents love the convenience and peace of mind that comes with smart locks, energy-efficient thermostat controls, and proactive leak detection. These features not only enhance the living experience but also reinforce that our community is modern, responsive, and focused on resident comfort and safety. Equally impressive is the customer support experience. Taylor from the iApartments team is truly amazing and exceptional. Taylor is always responsive, knowledgeable, and genuinely invested in our success. Whether it’s onboarding, ongoing support, or quick problem-solving, the level of care and professionalism consistently exceeds expectations. Working with Taylor makes us feel like a valued partner, not just another client. Overall, the iApartments Platform has been a reliable, innovative solution that we trust, and the outstanding support team makes the experience even better. We highly recommend iApartments to any property looking for a smart, scalable, and well-supported smart home solution.

Value for money

Ease of onboarding

Compatibility with your existing solutions

AG

5.0 - 25 days ago

Amazing Experience

What was your company’s primary use case for iApartments?

Our community uses iApartments for our keyless door access, thermostat control, and leak detection systems.

What do you like most about iApartments?

The ease of use for team and residents.

What could iApartments do better?

N/A

Who would you recommend iApartments to?

N/A

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

QZ
Leasing Consultant

5.0 - a month ago

Easy platform and great team

What was your company’s primary use case for iApartments?

Our community uses the iApartments Platform for front door locks, leak sensors, and thermostat control.

What do you like most about iApartments?

The online portal we use in the office is very user friendly and syncs with our Yardi software making resident access a breeze when they move in. Customer support and success teams are very friendly and always ready to help it's truly been amazing working with them.

What could iApartments do better?

everything so far has been great and as mentioned when I do have issue the customer support and success teams are quick to respond

Who would you recommend iApartments to?

any apartment community looking to add smart home features this is who you are looking for.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

CG
Community Manager, RPM Living

5.0 - a month ago

Great system!

What was your company’s primary use case for iApartments?

Our community uses iApartments for our keyless door access, thermostat control, and leak detection systems.

What do you like most about iApartments?

We love that everything is all in one place. You can unlock your door and control your thermostat in one app. The apps format is easy to understand and get through with great support on standby, if needed Taylor is quick to respond to any needs we have and is always checking in.

What could iApartments do better?

Adding more features would be amazing ie. door camera, security system

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JA
service manager

4.0 - a month ago

Devon is Great

What was your company’s primary use case for iApartments?

It has allowed use of automated door locks and thermostats, as well as all the sensor in wet area if any possible leaks.

What do you like most about iApartments?

The ease of use.

What could iApartments do better?

Provide parameters for occupied units on the thermostats.

Who would you recommend iApartments to?

Anyone in the industry.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

FD
Service Supervisor, Greysstar

5.0 - a month ago

Devon did an AWESOME JOB

What was your company’s primary use case for iApartments?

It has allowed use of automated door locks and thermostats, as well as all the sensor in wet area if any possible leaks

What do you like most about iApartments?

The ease of use

What could iApartments do better?

Nothing at this time

Who would you recommend iApartments to?

any and all that are any type of industry that has use for 1 or all of their products

Customer support and service

Devon was very thorough and professional when we had or one on one training

Value for money

for the cost of equipment would be less then cost of major damages

Ease of onboarding

Devon has been AWESOME with explaining the benefits of the products as well as the use and trouble shooting.

Compatibility with your existing solutions

It has help to lower maintenance calls and beneficial to the overall marketing for rental property
EG

5.0 - a month ago

THE BEST!

What was your company’s primary use case for iApartments?

N/A

What do you like most about iApartments?

Awesome customer service

What could iApartments do better?

N/A

Who would you recommend iApartments to?

Everyone

Customer support and service

Communication is over the top

Value for money

Ease of onboarding

Compatibility with your existing solutions

CD
Portfolio Manager, Bryten Real Estate Partners

4.5 - 10 months ago

NexMetro | Avilla Gateway; Phoenix, AZ

What was your company’s primary use case for iApartments?

We use iApartments to provide a more convenient experience for both residents and office staff by allowing control of the thermostats, lights, locks, and leak detectors directly from our smartphones.

What do you like most about iApartments?

The SMART LOCKS; I like being able to give friends and family temporary guest access to my home without worrying about making extra physical keys. It’s convenient to know I can control who has access—especially if I’m not home and someone needs to get in

What could iApartments do better?

The batteries do drain pretty quickly

Who would you recommend iApartments to?

It would be great if smart home systems like iApartments were available not just for businesses or multifamily communities, but also for private homeowners.

Customer support and service

It has been awesome working with Shantelle. Her customer service is second to none. She is always professional, kind, empathetic, and super knowledgeable. I understand that no matter where you go, companies and products will always have shortcomings, but it's the way Shantelle takes ownership of the situation and genuinely tries to help overcome that makes all the difference. This is what really matters and sets iApartments apart from other vendors. In my opinion, it's not about never having problems; it's about how you handle them. Over the past three years, not a single person on my team has had anything negative to say about Shantelle's support, proving her work ethic and customer service to be rare qualities that are not as common in the workplace. I want to say a huge THANK YOU to iApartments for everything!

Value for money

Ease of onboarding

Compatibility with your existing solutions

KL
Property Manager

4.5 - 10 months ago

Great Apartment Feature

What was your company’s primary use case for iApartments?

Remote locks for move ins when the office is closed and self-guided tours

What do you like most about iApartments?

It is very reliable and simple for residents to use.

What could iApartments do better?

Nothing

Who would you recommend iApartments to?

I would recommend iApartments to other apartment complexes

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

SW
Assistant Manager, Avenue5 Residential : Artesia Big Creek Apts

3.5 - 10 months ago

Shantelle plus IApartments Equal Greatness!

What was your company’s primary use case for iApartments?

Mid Rise Apts 269 units : we use it as a convenience and back tool because you can conveniently make access code for guest and vendors. Also, we do not handle resident lockouts, so the app is great for when or if a resident loses their physical keys they can utilize IApartments.

What do you like most about iApartments?

The convenience of being able to unlock and lock units remotely and keeps Vendors from not returning our physical keys!

What could iApartments do better?

Nothing I can think of! Love the app so far.

Who would you recommend iApartments to?

YES!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

LB

5.0 - 10 months ago

iApartments

What was your company’s primary use case for iApartments?

Our company primarily used iApartments for smart lock installation. This helped us significantly reduce expenses related to physical key management. It also provided a luxury experience for our residents, allowing them to lock/unlock their doors and control their thermostats directly from their phones.

What do you like most about iApartments?

What we like most about iApartments is the convenience and efficiency it brings. The smart lock and thermostat features make day-to-day operations easier for our team and enhance the resident experience. It's a modern, tech-forward solution that adds real value to our property.

What could iApartments do better?

So far, we haven’t had any issues with iApartments. The system has worked smoothly for our team and residents, and it’s met all of our expectations.

Who would you recommend iApartments to?

I’d recommend iApartments to anyone managing apartments or multifamily communities. It’s made things a lot easier for us, and our residents love the smart features. I’ve already mentioned it to another property because it’s been such a solid upgrade for us.

Customer support and service

Customer support has been excellent, especially Shantelle, our Client Success Manager. She’s always available and quick to help whenever we need it. We really appreciate her responsiveness and the support she provides; it makes a huge difference for us.

Value for money

I gave it a 5 because it’s been a smooth experience from the start. The smart locks and thermostat features work great, it's saved us time and money, and our residents really like the convenience. No complaints so far, it’s just been a solid solution all around.

Ease of onboarding

The onboarding process was super easy. The team made sure everything was clear and set up smoothly. We didn’t run into any issues, and the transition was quick and efficient, thanks to the helpful support from Shantelle and the rest of the team.

Compatibility with your existing solutions

iApartments integrated really well. There weren’t any issues, and the transition was seamless. The platform’s flexibility made it easy to sync.
JH
Property Manager

4.3 - 10 months ago

Amazing experience

What was your company’s primary use case for iApartments?

We use iApartments mainly for the smart front door locks, thermostats, and leak sensors. It’s made things way easier for both our team and our residents.

What do you like most about iApartments?

Here’s a simple, human-sounding answer: --- What I like most about iApartments is how easy it makes everything. The tech is reliable, super convenient for residents, and it saves our team a ton of time on daily tasks. Plus, their support team is always helpful when we need them.

What could iApartments do better?

iApartments has been great overall, but there’s definitely room to improve communication with after-hours support. Also, making sure the app updates everything properly and in real time would really help things run smoother.

Who would you recommend iApartments to?

I’d recommend iApartments to any property management team looking to modernize their communities. It’s a great solution for streamlining operations and giving residents a more convenient, tech-friendly living experience.

Customer support and service

Here’s a clean and positive response: --- I gave iApartments 5 stars because it’s made a big difference in how we manage our properties. The smart features are easy to use, residents love the convenience, and it’s helped us work more efficiently. Plus, their team is always great to work with!

Value for money

Ease of onboarding

Compatibility with your existing solutions

MC
Maintenace supervisor , CORE Realty Holdings Management, Inc.

5.0 - 10 months ago

Maintenace supervisor

What was your company’s primary use case for iApartments?

it makes maintenance team to be more productive

What do you like most about iApartments?

It helps more by been able to supervise unit with out been ther

What could iApartments do better?

I lock with smart key

Who would you recommend iApartments to?

more apartments complex, family and friends

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

LW
Assistant Manager

5.0 - 10 months ago

iApartments

What was your company’s primary use case for iApartments?

Smart home access for residents and property staff.

What do you like most about iApartments?

Easy access for residents to access their apartment home. Also, saves our maintenance time by eliminating time changing locks or rekeying door locks and cutting keys. Saves our property money as well.

What could iApartments do better?

There is nothing that I can think of that iApartments can do better.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

TP
Casa Ybor

3.8 - 10 months ago

So Happy!

What was your company’s primary use case for iApartments?

Door locks

What do you like most about iApartments?

Communication

What could iApartments do better?

IT assistance

Who would you recommend iApartments to?

Yes!

Customer support and service

I have always had great customer service with them.

Value for money

I am a new customer so it hard to tell at this point

Ease of onboarding

Compatibility with your existing solutions

RC
Advantage Property Services

5.0 - 10 months ago

Great costumer Services

What was your company’s primary use case for iApartments?

Door Locks

What do you like most about iApartments?

Costumer Service

What could iApartments do better?

N/A

Customer support and service

10

Value for money

Ease of onboarding

Compatibility with your existing solutions

IM
Leasing Specialist

4.3 - 10 months ago

Amazing!

What was your company’s primary use case for iApartments?

We use Iapartment for the front door, thermostat and smart plug

What do you like most about iApartments?

I like being able to control my front door and that it keeps track of who's going in.

What could iApartments do better?

the batteries on the door die really fast

Customer support and service

i had an issue with my own door and iapartment fixed it right away

Value for money

Ease of onboarding

Compatibility with your existing solutions

MM
Assistant Community Manager

4.5 - 10 months ago

Honest review about iApartments

What was your company’s primary use case for iApartments?

Showing the feature to prospective residents

What do you like most about iApartments?

locking and unlocking door without a key

What could iApartments do better?

on-site support could be a little quicker in getting to the property

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JM
Property Manager, The Reese-Willow Bridge

5.0 - a year ago

Iapartments Review

What was your company’s primary use case for iApartments?

Residents access to front door and allowing the maint team to detect leaks in a timely manner

What do you like most about iApartments?

The sensors in all areas where possible water leaks can happen. Keyless entry and controlling of AC from my phone while im not home

What could iApartments do better?

I honestly dont have any dislikes. Its user friendly and any issues ai can always reach out to my rep Devon and get a response in a timely manner

Who would you recommend iApartments to?

Any apartment community. That cuts down the cost of ordering and cutring of keys

Customer support and service

Easy to use, great customer service and allows our maint team to detect potential leaks and before they get out of control

Value for money

Ease of onboarding

Anything I dont know I can get a hold of my Represtentative Devon and they hold events for my residnets if they have any questions

Compatibility with your existing solutions

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