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HOMESmart HomeiApartmentsReviews

iApartments Reviews

12 Reviews

4.5

4.8

Customer Support

4.1

Value

4.6

Onboarding Experience

4.6

Compatibility

CD
Portfolio Manager, Bryten Real Estate Partners

4.5 - a month ago

NexMetro | Avilla Gateway; Phoenix, AZ

What was your company’s primary use case for iApartments?

We use iApartments to provide a more convenient experience for both residents and office staff by allowing control of the thermostats, lights, locks, and leak detectors directly from our smartphones.

What do you like most about iApartments?

The SMART LOCKS; I like being able to give friends and family temporary guest access to my home without worrying about making extra physical keys. It’s convenient to know I can control who has access—especially if I’m not home and someone needs to get in

What could iApartments do better?

The batteries do drain pretty quickly

Who would you recommend iApartments to?

It would be great if smart home systems like iApartments were available not just for businesses or multifamily communities, but also for private homeowners.

Customer support and service

It has been awesome working with Shantelle. Her customer service is second to none. She is always professional, kind, empathetic, and super knowledgeable. I understand that no matter where you go, companies and products will always have shortcomings, but it's the way Shantelle takes ownership of the situation and genuinely tries to help overcome that makes all the difference. This is what really matters and sets iApartments apart from other vendors. In my opinion, it's not about never having problems; it's about how you handle them. Over the past three years, not a single person on my team has had anything negative to say about Shantelle's support, proving her work ethic and customer service to be rare qualities that are not as common in the workplace. I want to say a huge THANK YOU to iApartments for everything!

Value for money

Ease of onboarding

Compatibility with your existing solutions

KL
Property Manager

4.5 - a month ago

Great Apartment Feature

What was your company’s primary use case for iApartments?

Remote locks for move ins when the office is closed and self-guided tours

What do you like most about iApartments?

It is very reliable and simple for residents to use.

What could iApartments do better?

Nothing

Who would you recommend iApartments to?

I would recommend iApartments to other apartment complexes

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

SW
Assistant Manager, Avenue5 Residential : Artesia Big Creek Apts

3.5 - a month ago

Shantelle plus IApartments Equal Greatness!

What was your company’s primary use case for iApartments?

Mid Rise Apts 269 units : we use it as a convenience and back tool because you can conveniently make access code for guest and vendors. Also, we do not handle resident lockouts, so the app is great for when or if a resident loses their physical keys they can utilize IApartments.

What do you like most about iApartments?

The convenience of being able to unlock and lock units remotely and keeps Vendors from not returning our physical keys!

What could iApartments do better?

Nothing I can think of! Love the app so far.

Who would you recommend iApartments to?

YES!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

LB

5.0 - a month ago

iApartments

What was your company’s primary use case for iApartments?

Our company primarily used iApartments for smart lock installation. This helped us significantly reduce expenses related to physical key management. It also provided a luxury experience for our residents, allowing them to lock/unlock their doors and control their thermostats directly from their phones.

What do you like most about iApartments?

What we like most about iApartments is the convenience and efficiency it brings. The smart lock and thermostat features make day-to-day operations easier for our team and enhance the resident experience. It's a modern, tech-forward solution that adds real value to our property.

What could iApartments do better?

So far, we haven’t had any issues with iApartments. The system has worked smoothly for our team and residents, and it’s met all of our expectations.

Who would you recommend iApartments to?

I’d recommend iApartments to anyone managing apartments or multifamily communities. It’s made things a lot easier for us, and our residents love the smart features. I’ve already mentioned it to another property because it’s been such a solid upgrade for us.

Customer support and service

Customer support has been excellent, especially Shantelle, our Client Success Manager. She’s always available and quick to help whenever we need it. We really appreciate her responsiveness and the support she provides; it makes a huge difference for us.

Value for money

I gave it a 5 because it’s been a smooth experience from the start. The smart locks and thermostat features work great, it's saved us time and money, and our residents really like the convenience. No complaints so far, it’s just been a solid solution all around.

Ease of onboarding

The onboarding process was super easy. The team made sure everything was clear and set up smoothly. We didn’t run into any issues, and the transition was quick and efficient, thanks to the helpful support from Shantelle and the rest of the team.

Compatibility with your existing solutions

iApartments integrated really well. There weren’t any issues, and the transition was seamless. The platform’s flexibility made it easy to sync.
JH
Property Manager

4.3 - a month ago

Amazing experience

What was your company’s primary use case for iApartments?

We use iApartments mainly for the smart front door locks, thermostats, and leak sensors. It’s made things way easier for both our team and our residents.

What do you like most about iApartments?

Here’s a simple, human-sounding answer: --- What I like most about iApartments is how easy it makes everything. The tech is reliable, super convenient for residents, and it saves our team a ton of time on daily tasks. Plus, their support team is always helpful when we need them.

What could iApartments do better?

iApartments has been great overall, but there’s definitely room to improve communication with after-hours support. Also, making sure the app updates everything properly and in real time would really help things run smoother.

Who would you recommend iApartments to?

I’d recommend iApartments to any property management team looking to modernize their communities. It’s a great solution for streamlining operations and giving residents a more convenient, tech-friendly living experience.

Customer support and service

Here’s a clean and positive response: --- I gave iApartments 5 stars because it’s made a big difference in how we manage our properties. The smart features are easy to use, residents love the convenience, and it’s helped us work more efficiently. Plus, their team is always great to work with!

Value for money

Ease of onboarding

Compatibility with your existing solutions

MC
Maintenace supervisor , CORE Realty Holdings Management, Inc.

5.0 - a month ago

Maintenace supervisor

What was your company’s primary use case for iApartments?

it makes maintenance team to be more productive

What do you like most about iApartments?

It helps more by been able to supervise unit with out been ther

What could iApartments do better?

I lock with smart key

Who would you recommend iApartments to?

more apartments complex, family and friends

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

LW
Assistant Manager

5.0 - a month ago

iApartments

What was your company’s primary use case for iApartments?

Smart home access for residents and property staff.

What do you like most about iApartments?

Easy access for residents to access their apartment home. Also, saves our maintenance time by eliminating time changing locks or rekeying door locks and cutting keys. Saves our property money as well.

What could iApartments do better?

There is nothing that I can think of that iApartments can do better.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

TP
Casa Ybor

3.8 - a month ago

So Happy!

What was your company’s primary use case for iApartments?

Door locks

What do you like most about iApartments?

Communication

What could iApartments do better?

IT assistance

Who would you recommend iApartments to?

Yes!

Customer support and service

I have always had great customer service with them.

Value for money

I am a new customer so it hard to tell at this point

Ease of onboarding

Compatibility with your existing solutions

RC
Advantage Property Services

5.0 - a month ago

Great costumer Services

What was your company’s primary use case for iApartments?

Door Locks

What do you like most about iApartments?

Costumer Service

What could iApartments do better?

N/A

Customer support and service

10

Value for money

Ease of onboarding

Compatibility with your existing solutions

IM
Leasing Specialist

4.3 - a month ago

Amazing!

What was your company’s primary use case for iApartments?

We use Iapartment for the front door, thermostat and smart plug

What do you like most about iApartments?

I like being able to control my front door and that it keeps track of who's going in.

What could iApartments do better?

the batteries on the door die really fast

Customer support and service

i had an issue with my own door and iapartment fixed it right away

Value for money

Ease of onboarding

Compatibility with your existing solutions

MM
Assistant Community Manager

4.5 - a month ago

Honest review about iApartments

What was your company’s primary use case for iApartments?

Showing the feature to prospective residents

What do you like most about iApartments?

locking and unlocking door without a key

What could iApartments do better?

on-site support could be a little quicker in getting to the property

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JM
Property Manager, The Reese-Willow Bridge

5.0 - a month ago

Iapartments Review

What was your company’s primary use case for iApartments?

Residents access to front door and allowing the maint team to detect leaks in a timely manner

What do you like most about iApartments?

The sensors in all areas where possible water leaks can happen. Keyless entry and controlling of AC from my phone while im not home

What could iApartments do better?

I honestly dont have any dislikes. Its user friendly and any issues ai can always reach out to my rep Devon and get a response in a timely manner

Who would you recommend iApartments to?

Any apartment community. That cuts down the cost of ordering and cutring of keys

Customer support and service

Easy to use, great customer service and allows our maint team to detect potential leaks and before they get out of control

Value for money

Ease of onboarding

Anything I dont know I can get a hold of my Represtentative Devon and they hold events for my residnets if they have any questions

Compatibility with your existing solutions

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