The best fraud protection in multifamily property management
What was your company’s primary use case for Umbrello?
Validating ID for prospective residents and verifying income documents
What do you like most about Umbrello?
Umbrello stands apart from competitors because the partner with the DMV and Clear
What could Umbrello do better?
So far I love the product, I believe they are rolling out credit checks and that would be great to have one source from start to finish applicant screening
Who would you recommend Umbrello to?
All multifamily housing providers
Customer support and service
The team is extremely responsive and creates more of a personal relationship than most vendors
Value for money
The cost of renting to a fraud is potentially tens of thousands of dollars in loss, this is an inexpensive monthly fee and you can screen unlimited applicants
Ease of onboarding
The staff did a great training and is there for all staff if we have questions. The tool is super easy to use
Compatibility with your existing solutions
We use AppFolio PM software and they rarely work with outside products so the lack of integration is to be expected