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HOMELeasing AIPERQReviews

PERQ Reviews

16 Reviews

4.5

4.9

Customer Support

4.3

Value

4.3

Onboarding Experience

4.6

Compatibility

LD
Vice President, Boyd Wilson, LLC

4.8 - 7 months ago

Best New Product Implemented This Decade!

What was your company’s primary use case for PERQ?

Prospect nurturing, chatbot, and 24/7 communication with prospects

What do you like most about PERQ?

The support from the PERQ team has been outstanding. They provide quick responses to any questions we have, assist with the implementation process, and genuinely consider our feedback for future updates. This level of support has made a significant difference in our experience with the product. Favorite Features: 24/7 chatbot communication, effective prospect nurturing and responsive and supportive PERQ team

What could PERQ do better?

Integration with legacy property management software.

Who would you recommend PERQ to?

I highly recommend PERQ to any business looking for a robust solution for chatbot communication and prospect nurturing. Absolutely love it!

Customer support and service

The PERQ team provides exceptional support with prompt responses and valuable assistance.

Value for money

The product offers great value considering the comprehensive features and benefits it delivers.

Ease of onboarding

The PERQ team assigned to us guided us through every step, listened to our feedback, and made adjustments where they could. Their dedicated support made the onboarding process seamless.

Compatibility with your existing solutions

PERQ works well with most of our existing solutions, though integration with legacy systems could be better.
Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Lisa, thank you so much for your review of PERQ! We're positively blushing over the title of your review and we appreciate you taking the time to share your feedback. We're always looking for ways to make our customer's lives easier and know that integrations are one key piece of that.

DK

5.0 - 9 months ago

Best leasing assistant out there

What was your company’s primary use case for PERQ?

To manage incoming leads and nurture them.

What do you like most about PERQ?

The data. I am able to use it as a back up to monitor leads and tours to get a glance into the prospect perspective.

What could PERQ do better?

Update responses - but that was mostly for me to do.

Who would you recommend PERQ to?

Everyone. I do that regularly.

Customer support and service

They have always responded quickly and followed up regularly to ensure satisfaction and that nothing gets missed. They also provide any reporting or insight requested and will send updates based on knowing the clients needs/wants.

Value for money

To nurture leads and provide data allows us to hone in on primarily hot leads not taking time away from staff on site for leads who are not yet or ever will be actually interested.

Ease of onboarding

They follow up and make sure time is scheduled and attendees are there to train. The tech is also presented well to follow setup instructions.

Compatibility with your existing solutions

We use Yardi and they have an established relationship making the compatibility seamless.
Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Dalia! Thank you so much for being such a strong PERQ advocate and for writing us a review. We appreciate you taking the time to submit a review!

MS
Regional Manager, Asset Living

3.8 - 9 months ago

Exceptional Customer Service

What was your company’s primary use case for PERQ?

Perq has helped my teams save countless man hours by nurturing the leads that come in.

What do you like most about PERQ?

I love their team! They care and have exceptional customer service.

What could PERQ do better?

Lower their rates.

Who would you recommend PERQ to?

All of my colleagues.

Customer support and service

Because of the customer experience.

Value for money

Ease of onboarding

Compatibility with your existing solutions

Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Hi Monica! Thank you for leaving us a review and we're so glad your team is seeing the benefits of significant time savings by using PERQ. We are also thrilled to hear about your experience with our customer success team and we've shared your feedback with them.

CS
Digital Marketing Manager

4.0 - 9 months ago

Invaluable Tool

What was your company’s primary use case for PERQ?

We are using PERQ to capture & nurture leads.

What do you like most about PERQ?

Their customer service is second to none. I was completely impressed with their professionalism and communication.

What could PERQ do better?

Currently no dislikes at the moment!

Who would you recommend PERQ to?

Anyone not only needing additional assistance with capturing leads, but if you'd like a tool that will be very diligent with nurturing them as well.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Courtney, thank you for submitting a review! We take immense pride in our level of customer service so we're so glad you're getting to see that in action! If you ever need anything, you know our client success team will be there to help!

NP
Property Manager , Flats at Fishers Marketplace

4.5 - 9 months ago

PERQ has PERKS!

What was your company’s primary use case for PERQ?

My company has been using PERQ as a CRM, but it has done so much more. With the help of our Professional Services Manager, Allie Minarik, we have been able to dig into a tremendous amount of data to help us manage our marketing and sales approach better.

What do you like most about PERQ?

The dashboard is easy to use and has more information than I ever thought existed about our leads!

What could PERQ do better?

N/A we are seeing the quality of leads coming through at 90 days in and it is very exciting!

Who would you recommend PERQ to?

Any business that relies on their website to drive traffic.

Customer support and service

Allie is very knowledgeable, personable, and she really loves what she does. Allie's cheery disposition helps me get excited about the results!

Value for money

I know my superiors are vested in PERQ, and we are seeing the results, so I do not have any issues.

Ease of onboarding

Allie makes it fun and exciting. She has been in the industry, so she communicates well and "gets" what we are going through at the site level

Compatibility with your existing solutions

We are definitely seeing more bang for our buck with PERQ
Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Natalie, we love that you see all the perks you get with PERQ! It's great to hear that you're seeing quality leads coming through and we couldn't agree more, Allie is great! We're excited to keep working with you and your team and for you to continue to see great results!

KM
Regional Manager, Highgates Management

3.8 - 10 months ago

PERQ-Tastic

What was your company’s primary use case for PERQ?

Increase leads! Secure more leases.

What do you like most about PERQ?

Great customer service!

What could PERQ do better?

So far, so good!

Who would you recommend PERQ to?

We use PERQ throughout our portfolio. Trilogy Real Estate is my previous company- you can reach out to them

Customer support and service

I really enjoy the team; they are very responsive.

Value for money

Our fees are very fair for the service provided.

Ease of onboarding

It was as expected. Integrating is the least favorite part of these processes. Overall, they were great!

Compatibility with your existing solutions

We just changed software to Yardi and expect the overall service to be easier to gather information.
Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Hi Kathy! Thank you for coining the term PERQ-tastic! We love it :) We're happy to hear that our customer support team has been responsive and we're excited for you to continue to see the value PERQ can deliver across your portfolio.

VR
Director of Marketing, Peg Property Management Group

5.0 - 10 months ago

Best Nurturing Chat Bot

What was your company’s primary use case for PERQ?

Chat Bot

What do you like most about PERQ?

great implementation, easy roll-out, great customer service, awesome follow up calls, chatbot works and is nurturing more leads

What could PERQ do better?

It would be nice if they added SEO/Social/Surveys

Who would you recommend PERQ to?

Everyone needing an additional leasing consultant to just handle leads

Customer support and service

Great company to work with

Value for money

Ease of onboarding

Compatibility with your existing solutions

Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Vanessa, thank you SO much for taking the time out of your day to submit a review! I know our team loves working with you and we are so glad you're seeing the impact from implementation all the way through follow up. We're looking forward to continuing to work together and we will absolutely keep you posted on all new product and feature enhancements as they happen! Keep the ideas coming!

CS
District Manager, Asset Living/FCM

5.0 - 10 months ago

Need More Leads?

What was your company’s primary use case for PERQ?

We started using PERQ at 1 of our properties to see if it would in fact bring us more leads. After using it we placed the product throughout our whole portfolio. Which says a lot.

What do you like most about PERQ?

The product not only will ask those tedious questions to the prospect prior to the lead coming to you but also on the back end will follow up later on when it is time for that person to move so the lead is back to you. How the system asks all those questions is so helpful and time saving for the onsite teams so we can directly find the home the prospect is looking for. The system also keeps the prospect fully engaged in the chat bot and you can add things specific to your property. Highly recommended.

What could PERQ do better?

It would be nice to see this AI have the ability to follow up with current residents.

Who would you recommend PERQ to?

Other Regionals.

Customer support and service

The team is on top of responding immediately and helping if any issues.

Value for money

Ease of onboarding

The team makes it simple and smooth.

Compatibility with your existing solutions

The integration for this is super easy.
Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Hi Courtney! Thank you for sharing about your experience with growing PERQ from one property to the entire portfolio! We're so happy to continue to work with you and the Asset Living team.

SR
Marketing Consultant

4.3 - a year ago

Vendor Invite

Be there when your leads there!

What was your company’s primary use case for PERQ?

We all know a lot of leads come in! Some higher quality than others, but we wanted to make sure all were being paid attention to and also be ready to answer questions 24/7 365. Help us be there when the renter is looking for answers. Bring in Perq's nurture program and we could make sure our follow-up procedures continued for everyone, plus add our personal touch to many pieces of the program.

What do you like most about PERQ?

The customization features and their client support! Wonderful account managers make things happen. We have great brainstorm sessions and iron out new ideas to continue improving the process. That means a LOT to us!

What could PERQ do better?

With all the data comes a big dashboard and lots of reports. Sometimes overwhelming and may be perfect for some, but some consolidated reporting would be beneficial and has been discussed for future improvements.

Who would you recommend PERQ to?

Anyone looking to improve their prospect experience!

Customer support and service

Their response time and feedback are of huge value! Not all supplier partners bring that and it's a big reason we continue to grow with Perq.

Value for money

Ease of onboarding

The onboarding team is awesome! Just the information needed to make a great Perq Bot takes some time, but that can be expected when you're asking AI to start nurturing interested prospects.

Compatibility with your existing solutions

They made it work and it's now great!! :)
Kate G.
Official Vendor Response
Director of Customer and Brand Marketing, PERQ

Stephanie, thank you so much for taking the time to submit a review! We value our partnership so much and love getting to work with you and your team and brainstorming new ideas together! We're always working to streamline how you get data from PERQ and will make sure to keep you in the loop as things evolve this year!

CC

4.5 - a year ago

Vendor Invite

Awesome tool

What was your company’s primary use case for PERQ?

We use this to mainly schedule tours and help the prospects answer any questions while on our website.

What do you like most about PERQ?

I love that it automatically schedules the tours and lets us know what the prospect wants so we can better help them.

What could PERQ do better?

I do not have any dislikes at this point.

Who would you recommend PERQ to?

I would recommend to anyone who needs to schedule appointments!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Lavon S.
Official Vendor Response
Director, Digital Marketing, PERQ

Thank you so much for taking the time to submit a review, Corrin! We're so glad PERQ is delivering for you with scheduling tours and ensuring that you get the benefit of knowing what the prospect is looking for going into the tour.

JK

3.8 - a year ago

Vendor Invite

Great for our website communications!

What was your company’s primary use case for PERQ?

We are using PERQ to communicate and interact with website traffic for our apartment communities to answer questions and set tours after hours.

What do you like most about PERQ?

PERQ saves our site staff time and increases the amount of communication with prospects. It makes our business feel like it is open 24/7 for business!

What could PERQ do better?

PERQ could improve by syncing with our current CRM system more closely for office hours, blackout times, and more integrated as a whole. Also, one of our sites brought up that there were units that were not available for several years but they were showing up as available for prospects.

Who would you recommend PERQ to?

Any company that wants more communication with their prospects after hours.

Customer support and service

This has been my experience so far. They answer all questions I have brought up.

Value for money

Great value.

Ease of onboarding

I was not a big part of this process, but it seems like it went smooth.

Compatibility with your existing solutions

This is a program we have never used before, and it seems like they are trying their best to get it to be compatible as much as possible.
Lavon S.
Official Vendor Response
Director, Digital Marketing, PERQ

Hi Josh! Thank you so much for submitting a review of PERQ! We’re so happy to know we’re delivering on our commitment to save your team time while also increasing communication with your prospects. Your feedback is super important to us, and it puts us in a position to improve. I would like to connect you with your Client Success Manager so he can learn more about these instances and look into solutions to help improve the user experience in these areas. We appreciate your feedback and thank you so much for the partnership!

KB

5.0 - a year ago

Vendor Invite

A great property management solution

What was your company’s primary use case for PERQ?

To capture the information from visitors to our websites.

What do you like most about PERQ?

The ease of use; Implementing PERQ is easy and very little training is required.

What could PERQ do better?

I wish that the portal was a little more user friendly and that the lead links were a easier to get to from our PMS.

Who would you recommend PERQ to?

Everyone!

Customer support and service

They are always responsive to my needs, questions and concerns.

Value for money

For the cost of marketing services, PERQ offers an excellent value

Ease of onboarding

So easy

Compatibility with your existing solutions

Works seamlessly
Lavon S.
Official Vendor Response
Director, Digital Marketing, PERQ

Hi Kristi! Thank you so much for taking the time to leave a review! We love working with you and appreciate the feedback both on what's going great and where we can improve. We're always looking for ways to bring even more value!

TV
Director of Marketing & Property Management Strategy, Sinatra & Co.

5.0 - a year ago

Vendor Invite

Business Changing!

What was your company’s primary use case for PERQ?

Prospect nurturing, lead responses, additional leasing functions when out of office, data collection.

What do you like most about PERQ?

That's a hard question! The customer service team is above and beyond, as well as the actual solution. This has allowed us to have an additional leasing professional without having to train a new team member or invest in more cost-insensitive solutions.

What could PERQ do better?

Continue to push the envelope on their nurture software and language additions!

Who would you recommend PERQ to?

Property management teams who may be small but mighty and those who are looking to collect data!

Customer support and service

Anytime we need something, we are responded to in a kind and timely manner.

Value for money

This solution is an additional leasing professional and for that, the cost is more than reasonable.

Ease of onboarding

While the onboarding is longer because of the scope of the solution, the team is always there to help in any way they can.

Compatibility with your existing solutions

This has helped our team capture more leads, tours, and leases on top of our RentCafe system.
Lavon S.
Official Vendor Response
Director, Digital Marketing, PERQ

Thank you for your review, Tess! We love working with everyone at Sinatra and are so glad you're continuing to see great results.

MS
Sr Performance Insights Manager, Mission Rock Residential

4.5 - a year ago

PERQ pushes AI forward in multifamily!

What was your company’s primary use case for PERQ?

My company uses PERQ on multifamily property websites (for the chatbot and interactivity functions) as well as the behind-the-scenes lead nurture that helps our on-site teams save time and effort, allowing them to focus more on high-intent prospects and providing excellent customer service to current residents.

What do you like most about PERQ?

I appreciate their continued research and implementation of new products and services that meet the ever-evolving demands of customers today. They willingly take feedback and requests into consideration and constantly improve their product based on direct client feedback!

What could PERQ do better?

Some challenges we have is access to reporting or sharing reporting within the company to provide more updated data on direct property performance. The current reporting dashboard only allows very few users access and we do not currently have an API or setup to pull in the reporting for internal use in our own environment. There's a small lack of transparency because of this.

Who would you recommend PERQ to?

I recommend PERQ frequently to other multifamily management companies, we discuss it with different ownership groups, and we promote the product for internal buy-in within our company currently. It's a top-tier product in the multifamily AI space that everyone can benefit from.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Lavon S.
Official Vendor Response
Director, Digital Marketing, PERQ

Thank you so much for your review, Meagan! We love our partnership with Mission Rock and are so appreciative of you taking the time to share your feedback with the industry. We would be more than happy to provide access to the PERQ dashboard to any users who need it, there is not a limit to the number of users you can have. We also hear you about the small lack of transparency and are actively working on some exciting improvements and enhancements. Stay tuned! And thank you for continuing to recommend PERQ to your peers!

MS
Sr Marketing Manager, Mission Rock Residential

4.0 - a year ago

A Game-Changer for Our Communities!

What was your company’s primary use case for PERQ?

We use PERQ to revolutionize the way our communities interact with and convert prospects. By being able to provide a 24/7 virtual assistant that efficiently handles prospect inquiries, saves a significant amount of time for on-site teams, enhances lead nurturing efforts, and seamlessly integrates into the existing workflow for our on-site teams. With PERQ, we're optimizing our leasing process so our on-site teams are able to focus on providing rockstar customer service to our customers.

What do you like most about PERQ?

The most remarkable benefit, in my opinion, is the massive time savings for our on-site teams. The chatbot paired with the lead nurture functionality has saved our teams up over 4 business days per month allowing them to focus on higher-value tasks. This has not only improved their job satisfaction but also our overall leasing process's efficiency.

What could PERQ do better?

The on-boarding process has definitely improved over the past few years but I think there are still ways to optimize and improve the flow of communication and potentially automate the information gathering process by combing online resources could be very beneficial and time-saving.

Who would you recommend PERQ to?

Hospitality and Hotels, Real Estate Agencies, Automotive Dealerships, Healthcare/TeleHealth, and Travel - Booking planes, trains, automobiles.

Customer support and service

Our partnership with PERQ is truly what sets this product apart from others, the support and expertise provided by the team is nothing short of exemplary in their dedication and commitment to ensuring our success.

Value for money

It has improved our leasing process, alleviated tasks and freed up time from our on-site teams and enhanced our customer satisfaction.

Ease of onboarding

I think there could be time-saving improvements made to the communication and information flow of on-boarding a new community.

Compatibility with your existing solutions

We have some communities that experience issues with their calendar connection to RENTCafe.
Lavon S.
Official Vendor Response
Director, Digital Marketing, PERQ

Hi Meg! Thank you SO much for taking the time to share your review of PERQ. We deeply value the relationship with Mission Rock and are always glad when we can connect. We appreciate the feedback about onboarding and integrations and are committed to making continuous improvements for our clients. And while PERQ Convert has a strong focus in the automotive and retail markets, our full focus for PERQ is in the multifamily and real estate vertical. We appreciate the potential recommendation into other industries, but to be the best fit, we need to narrow our focus and for us, that's multifamily :) As far as our partnership goes, we couldn't have said it better ourselves. Our partnerships are our absolute favorite things about the work we do and we love getting to work with amazing PMCs like Mission Rock.

CB
Owner, Lead Start Marketing

5.0 - a year ago

Perq - The Funnel Fixer

What was your company’s primary use case for PERQ?

We rely heavily on PERQ when we know we need a high amount of conversions in a small amount of time in the Real Estate space

What do you like most about PERQ?

In a world full of digital solutions, PERQ stands out as our favorite forward thinking solution that stays ahead of industry competitors. Understanding the two most important conversions points, the lead generation and the tour generation, PERQ stands far and away above the competitors in providing solutions to increasing those numbers!

What could PERQ do better?

Reporting is getting much better, but continued reporting solutions will go a long way in leadership defining.

Who would you recommend PERQ to?

I always recommend PERQ to all the Multifamily world!

Customer support and service

CMS has always been a home run.

Value for money

$399 is a sweet spot of this solution.

Ease of onboarding

Compatibility with your existing solutions

Lavon S.
Official Vendor Response
Director, Digital Marketing, PERQ

Caleb! Thank you so much for taking the time to share your review of PERQ with the multifamily industry. We are always so appreciative when you refer PERQ and you really are helping us share PERQ with all of the multifamily world!

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