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HOMETouring TechnologyRealyncReviews

Realync Reviews

21 Reviews

4.6

4.8

Customer Support

4.3

Value

4.7

Onboarding Experience

4.4

Compatibility

AL
VP of Marketing, Franklin Group

4.5 - 2 months ago

A Game-Changer for Our Paid Ad Campaigns

What was your company’s primary use case for Realync?

Our company manages primarily affordable and workforce housing communities. These communities do not have models to show and rarely have vacant apartments. Therefore, we struggled to effectively showcase our communities to potential residents.

What do you like most about Realync?

Realync has been an invaluable partner in our marketing efforts. Their platform is user-friendly, their support team is incredibly responsive, and their commitment to innovation is evident. Allowing our PPC campaign partner to use Realync tours in our paid ad has helped to increase conversions by 145%.

What could Realync do better?

Initially the product was cost prohibitive due to marketing budgets.. The team at Realync worked with us and our digital marketing agency to drive down costs in other areas, while improving the conversion rates of our PPC campaigns.

Who would you recommend Realync to?

We highly recommend Realync to any property management company looking to enhance their online presence, drive more leads and increase lease conversions.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

FB
Marketing Manager, Trilogy Real Estate Group

5.0 - 2 months ago

Gives Prospects the Real Picture

What was your company’s primary use case for Realync?

We use Realync for live virtual tours, sending videos post-tour of apartments they are considering, and as a leasing tool on our digital listings.

What do you like most about Realync?

Being able to easily tie snippets together allows for video editing in a way that many of our onsite teams would not feel confident doing independently. As a marketer, I have loved the AI integrations being implemented into the platform, such as assigning a grade to each video based on its quality. It is SO helpful in understanding if one video is better than another or if a video should be reshot. I also love the tracking function - I get a little thrill every time I get a notification on my phone about a video I sent being watched again and again!

What could Realync do better?

Upload times can really be tough. I was recently onsite helping a new lease-up get Realync videos into their account, and I had to stop recording the videos in the platform directly because the upload speed was holding up my ability to work as quickly as possible. Even after upload, it takes about 1–2 minutes to open the video for editing later on.

Who would you recommend Realync to?

Absolutely. The team has been great to work with, and the pros certainly outweigh the cons.

Customer support and service

Support has been addressed in a timely fashion, and the team members we've connected with have been personal and professional.

Value for money

There is so much value to gain from Realync!

Ease of onboarding

Compatibility with your existing solutions

Being able to integrate into our website's floor plans page is a big win!
JM

3.5 - 2 months ago

Great Platform and Team

What was your company’s primary use case for Realync?

We use Realync for ensuring all communities offer a virtual / video touring option

What do you like most about Realync?

In addition to a fabulous team, I like that they offer dynamic solutions that work for varying property needs. Some communities struggle with connectivity in amenities and elevators, so in those cases a Live Session offering is a great alternative to a Live Tour.

What could Realync do better?

This is not a criticism but rather an opportunity. Would love to see how Realync can leverage AI and other technology advancements in the future to help teams be even more efficient with their video strategy and execution. The biggest challenge we have is teams having the bandwidth to make the most of the tool.

Who would you recommend Realync to?

Anyone looking for a video touring solution in the multifamily industry.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

The HyLy integration was a great add
CB
Founder, GREENstick

4.5 - 2 months ago

Game-Changing Video Solutions for Multifamily Leasing Success

What was your company’s primary use case for Realync?

Realync has been an invaluable partner in helping our multifamily customers enhance their leasing efforts. Their virtual apartment video tours and live video tour solutions provide immersive, personalized experiences for apartment renters searching online. By implementing Realync videos across all digital platforms, our clients have seen increased awareness and engagement rates, higher online conversion/occupancy rates, and reduced monthly digital marketing spend on paid and organic channels.

What do you like most about Realync?

What stands out most about Realync is how user-friendly the platform is for any skill level, along with its seamless syndication and integration across multiple online channels. The reporting tools are also a huge asset, making it easy to identify renter demand and pinpoint areas for improvement in the leasing process. Site teams love how simple it is to capture content and quickly see positive results and ROI. Realync is truly a game-changer for multifamily marketing and leasing!

What could Realync do better?

Realync’s commitment to innovation ensures they’re always moving in the right direction, and we’re excited to see what they come up with next!

Who would you recommend Realync to?

I highly recommend Realync to everyone in the multifamily housing industry. Whether you’re a property manager, leasing professional, or marketing team, Realync’s solutions are designed to benefit both prospective renters and leasing professionals mutually. If you’re looking to enhance your leasing efforts, improve online conversion rates, and provide a better experience for renters, Realync is the perfect solution!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

AH
Training & Development , American Landmark Apartments

4.8 - 2 months ago

Realync Fan

What was your company’s primary use case for Realync?

My previous company used Realync for video tours and more.

What do you like most about Realync?

It gives your prospects a truely unique experience. Being able to record on demand and give them a seamless tour is key! Also the analytics is amazing.

What could Realync do better?

At this time not sure.

Who would you recommend Realync to?

Everyone!

Customer support and service

The people at the Lync are top tier! Lasting relationships for sure.

Value for money

You make the money back with 1 lease in my opinion.

Ease of onboarding

For me, I would help with this process because I am a subject matter expert I like to think.

Compatibility with your existing solutions

JF
TBD, TBD

4.5 - 2 months ago

A Vital Partner in Leasing Success

What was your company’s primary use case for Realync?

At Buckingham Companies, we use Realync primarily to enhance our centralized leasing efforts and support lease-ups. Their 360° tours and video solutions allow us to provide immersive, personalized experiences for prospects, whether they’re leasing from afar or unable to tour in person. For lease-ups, Realync helps us showcase units and amenities early in the process, driving excitement and securing pre-leases before the property is fully completed.

What do you like most about Realync?

The standout features are the 360° and live video tools, making delivering customized and engaging tours easy. These tools help our centralized leasing teams connect with prospects more meaningfully, and they’ve directly impacted faster lease conversions. Beyond the technology, the Realync team is incredible. They’ve built meaningful relationships with us, making implementation smooth and ensuring we get the most out of the platform. Their support and collaborative approach truly set them apart.

What could Realync do better?

While we’ve been thrilled with the results, there’s always room for growth. Expanding integrations with more CRMs or improving reporting capabilities within the platform could make Realync even more valuable.

Who would you recommend Realync to?

Realync is ideal for centralized leasing teams, lease-ups, or any multifamily operators looking to improve leasing efficiency and connect with prospects on a deeper level. It’s especially beneficial for teams managing properties across multiple states or those needing to lease sight unseen.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

KG
Director of Property Management, Gray Residential

4.5 - 2 months ago

Longtime advocate for both the products and service

What was your company’s primary use case for Realync?

Lease-Ups, renovations, bringing the community to the customer instead of always forcing or requiring them to come to the office to tour. I've made instructional videos for staff and residents with the platform outside of the obvious use of creating clean, professional video content for prospects and residents. I also appreciate the tracking capabilities so that when we produce outreach materials and any other print collateral through the use of tracked QR codes which are easily created inside the dashboard. It takes a very short time to learn to use it and then becomes second nature. I'm always thinking of the next way I'll use Realync in my operations in addition to sales and leasing efforts.

What do you like most about Realync?

I've used Realync for 6 or 7 years and have been impressed from day one with their support and service. I greatly appreciate that they listen to their customers and have modified and added products and features as a result. I've engaged with many of their team members over the years and they are supportive, responsive, and patient with my team members. The product is great but great products are a result of the people.

What could Realync do better?

Nothing? I joke that the hardest part about Realync is actually not Realync at all...it's using the stabilizer / Gimbal.

Who would you recommend Realync to?

Anyone and everyone - this shouldn't be a product that is only considered for luxury apartments. I'd highly, highly recommend using it for new development as you only have one opportunity to capture those apartments in perfect condition and your pre-leases will come easier/faster if prospects can tour multiple apartments from their home. I'd also recommend it for student housing (and wish Universities would use it) to give parents of young adults peace of mind when navigating securing housing from afar.

Customer support and service

I've never had an experience that was frustrating. If anything, I'm frustrated when my team under-utilizes the product but Realync has plenty of resources to boost competency when needed.

Value for money

In theory there are ways to create videos, so a 4 is appropriately given that it's not impossible to live without it, however, the control and access to the library from enterprise level keeps it a highly valuable product.

Ease of onboarding

We can quickly get a property added to the enterprise dashboard and provide videos to get team members up and running right away.

Compatibility with your existing solutions

If integration isn't available it's not Realync's fault. Sometimes our OS isn't warm and friendly but we use other products that do integrate with Realync so we have full functionality.
AN
Regional Property Manager, Willow Bridge Property Company

5.0 - 2 months ago

Streamlined Video Tools for Property Management Professionals

What was your company’s primary use case for Realync?

Realync enabled our leasing teams to conduct live, personalized virtual tours, allowing prospective residents to see the property in real-time and ask questions on the spot. This minimized delays and helped prospects make quicker decisions.

What do you like most about Realync?

Realync stands out for its ease of use, convenience, and ability to reach a broader audience. The platform’s intuitive interface makes it simple for leasing teams to create and manage virtual tours without requiring technical expertise. Its flexibility allows prospective renters to view properties anytime, from anywhere, fitting seamlessly into their schedules while enabling leasing teams to handle multiple showings efficiently. Additionally, Realync expands the reach of properties by connecting with renters from different cities or countries, helping to fill vacancies faster and accelerate lease-ups.

What could Realync do better?

No issues I have experienced thus far.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JF
Senior MarTech Operations Manager, Bozzuto

4.0 - 2 months ago

Realync is essential in today's renter journey

What was your company’s primary use case for Realync?

We use Realync primarily for unit and community virtual tours and content for our website and social media channels.

What do you like most about Realync?

I like Realync because it's easy for the site team to capture content and post it to the platform. Teams are strapped for time so the easier the process, the faster the results.

What could Realync do better?

We need an integration established with the PMS, but that's on the PMS providers to assist with and not on Realync.

Who would you recommend Realync to?

Any leasing team who is struggling to move units.

Customer support and service

Our account executive is the best of the best. She answers all our needs quickly and addresses them in a way that leaves no room for error.

Value for money

Ease of onboarding

Compatibility with your existing solutions

BF
Resident Hospitality Manager, Thompson Thrift

5.0 - 2 months ago

We all need Realync!

What was your company’s primary use case for Realync?

Our teams utilize Realync to capture videos for all apartment homes, which is so helpful for prospects to see because now we're able to manage expectations about exact layouts, views, and any other details that may be different from apartment to apartment. We also use it to conduct Live Tours for prospects who may not be able to come in person, but still want a personalized tour. This option is a game changer for the ever-changing renter needs! Realync truly has a multitude of uses - videos on how to live here, team intros, personalized follow up, community updates, event invites, move out procedures, etc.

What do you like most about Realync?

The options for how Realync can be used are endless. You can create a video on anything and its interface has always been user friendly. I've personally been a customer of Realync's since 2017 and their team has been one of the most consistent & helpful partnerships I've experienced. One of my favorite features is that you have analytics on how many times someone has viewed a video and you can even set alerts for these to go straight to your inbox - this is particularly helpful when you see that a prospect you toured months ago re-watched your video. There's your green light to reach back out and close!

What could Realync do better?

They think of ideas and advancements in their technology well ahead of the curve, so by the time our teams even think to ask for a feature, it's already in development. Realync has always been a standout in the industry for me and one of the few that I can't think of much feedback on for how they can improve. They're always improving!

Who would you recommend Realync to?

This is a must have product for all management companies in the multifamily housing space. I think single family rentals could also benefit from this as a tool. As a training or video communication tool alone, any business could use Realync to get information out fast and in a way that's engaging and authentic.

Customer support and service

Quick and helpful responses 100% of the time

Value for money

Ease of onboarding

Training is top notch!

Compatibility with your existing solutions

CV
Director of Leasing and Marketing, Akara Partners

5.0 - a year ago

More engagement, quicker conversions

What was your company’s primary use case for Realync?

Giving people more visual tools to see a unit and the property

What do you like most about Realync?

Link sharing, professional visually appealing, quick response to prospects to see the property and all the aspects of Kenect such as coworking, amenities

What could Realync do better?

Make it easier to see if I'm in mnager or admin role. Sometimes it's hard to see so I can turn into Gifs and transcripts.

Who would you recommend Realync to?

EVERYONE IN EVERY INDUSTRY!!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

DJ
Vice President, Multifamily Operations and Management, Lauth Commuities

4.0 - 2 years ago

Realync - A seamless experience for Property Management teams to engage with prospects and residents

What was your company’s primary use case for Realync?

Realync allows you to create videos to communicate with residents and prospects in a personalized manner for those without the ability to meet or tour in person. Our teams create personalized virtual tours to communicate with prospects inquiring about our properties. They also make videos to communicate with residents on simple maintenance tasks, major maintenance being completed property wide, introduction to new team members, resident events, and much more.

What do you like most about Realync?

Realync's team is hands on before, during, and after training, so the customer service is exceptional. Our onsite teams are able to provide top notch customer service in a unique way positioning our properties ahead of the competition.

What could Realync do better?

Providing a more simple solution to editing videos would assist with those associates who are not tech savvy.

Who would you recommend Realync to?

Anyone in the multifamily industry with the need to streamline resident engagement and those looking for an accountability tool.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

SP
Operations and Administrative Specialist , Sheehan Property Management

4.8 - 2 years ago

Top Tier Virtual Experience for Prospects, Residents, AND Employees!

What was your company’s primary use case for Realync?

Our on-site teams use Realync to make a variety of videos. I have made how-to videos for residents (how to unlock a lockbox, use the trash compactor, etc.) and fun facts about their new home and community. I have made videos of our Clubhouse, Amenities, and even the town to send to Prospective Residents who are not from the area. We can send videos of apartments to guests who aren't available to tour in person. Also, Realync offers a way to schedule a virtual video chat to tour a home virtually or through a pre-made video!

What do you like most about Realync?

Realync's Team offers exceptional Customer Service. They are easy to contact and quick to help! We received in-person training from Rachel. She did a great job teaching our on-site teams how to create a video and use their app and equipment. I appreciate how easy it is to use and navigate their app and the constant upgrades they make to it!

What could Realync do better?

I have no complaints at this time!

Who would you recommend Realync to?

I would recommend Realync to anyone in the Multifamily Industry,, Commercial, and Residential Real Estate!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

RC
Director of Communications & Property Management, PRAXM

5.0 - 2 years ago

Realync is the ultimate solution for real estate professionals looking to revolutionize their property tours!

What was your company’s primary use case for Realync?

Realync offers a comprehensive platform that allows PRAXM to host live virtual tours of their properties. The platform's user-friendly interface enables PRAXM's sales team to navigate different rooms and areas easily, showcasing the property's best features and highlighting its unique selling points. With Realync, PRAXM can provide clients with a personalized and engaging experience, even from a distance.

What do you like most about Realync?

PRAXM loves Realync for its seamless and immersive virtual touring experience. From the high-quality video and audio to the interactive features, Realync truly brings properties to life in a way that no other platform can. It's the ultimate tool for showcasing properties remotely and connecting with potential renters. PRAXM can't get enough of Realync's user-friendly interface and the ability to customize tours to fit its brand. It's a game-changer for the real estate industry!

What could Realync do better?

Incorporating more customization options for branding and personalization would allow agents to showcase their unique style and brand better.

Who would you recommend Realync to?

Everyone!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

KS
VP of Residential Management, Hendricks Commercial Properties

3.5 - 2 years ago

Great Marketing Tool + MORE!

What was your company’s primary use case for Realync?

We use Realync mostly for virtual tours, however it is also great for current resident communication and to capture resident event success!

What do you like most about Realync?

User friendly---easy to edit

What could Realync do better?

Additional training opportunities and maybe offer some video templates that could be an easy plug and play option.

Who would you recommend Realync to?

Anyone looking for a way to market to prospects or connect with current residents on a more digital platform

Customer support and service

Always got help when requested, teams could be more proactive if they don't feel comfortable or want to explore areas not used

Value for money

Always felt the cost was worth the product if not more!

Ease of onboarding

Great to work for and took time to explain

Compatibility with your existing solutions

Works well with social media efforts and prospect follow up
BL
Transactions Associate, Birge & Held

4.5 - 2 years ago

Realync is a powerful tool!

What was your company’s primary use case for Realync?

We utilized Realync for live tours, pre-recorded tours, and to videos to communicate with residents.

What do you like most about Realync?

I love how user friendly and versatile Realync is. Realync has you covered whether you are trying to capture a new lease or communicate with residents about upcoming events.

What could Realync do better?

Nothing at this time.

Who would you recommend Realync to?

I would recommend Realync to anyone in the multifamily/real estate industry.

Customer support and service

They are quick to respond and always happy to assist.

Value for money

Ease of onboarding

They have training available plus so many pre-recorded trainings that you can anytime.

Compatibility with your existing solutions

NC
Director of Property Management, Tricap Residential

4.3 - 2 years ago

True partnership in Realync!

What was your company’s primary use case for Realync?

Realync has been a resource to better connect with our prospective and current residents to showcase our communities and apartment homes.

What do you like most about Realync?

Realync is the best tool in a property management tool belt. It’s user friendly and comes with the most excitable and attentive team to support your goals.

What could Realync do better?

What is great about Realync is if you have a feature or need they don’t currently offer they’ll figure out a way to make it happen.

Who would you recommend Realync to?

I would recommend Realync to anyone who is looking to better reach people in a fun, easy and personable way. They’re platform and product will allow your communications to stand out in a way that others can’t.

Customer support and service

Every team member is top notch, personable and available.

Value for money

Best tool for adding flare to traditional communication.

Ease of onboarding

Great training team.

Compatibility with your existing solutions

Works great!
LS
Senior Director of Marketing and New Construction, Legend Management Group

5.0 - 2 years ago

Amazing experience

What was your company’s primary use case for Realync?

We needed unit level videos for our adaptive re-use lease-up building with unique city and water views. We knew this was our opportunity to capture the units and views for a video library, and it enabled us to pre-lease before the building was ready for physical tours.

What do you like most about Realync?

Professional videos that showcase our apartments, the video archive and the ability to use the videos to lease on-line to out of town customers.

What could Realync do better?

Nothing!

Who would you recommend Realync to?

Anyone in a lease-up as well as those searching for the best video solution to showcase their properties.

Customer support and service

The best, most engaging vendor Team I have worked with. Support and service is quick and efficient. The Team was extremely flexible and easy to work with.

Value for money

The price and value was less than we had expected. The investment will continue to help us lease for years to come.

Ease of onboarding

Easy and fun to use. Training was personal and on-going if needed.

Compatibility with your existing solutions

Easily integrated with Apts.com, Engrain and our website.
MA
Director of Marketing, Legend Management Group

5.0 - 2 years ago

Absolutely Amazing! A Must Have!

What was your company’s primary use case for Realync?

We used Realync studios to shoot individual unit videos of every apartment home at our new lease-up in Baltimore, MD. They also shot video of all our amenity spaces and the local area. We use these videos on our website, in advertising, on social media and more. Our teams can send these videos to prospects to help them narrow down their apartment search. Our team can also use the platform to do live virtual tours.

What do you like most about Realync?

Every single Realync team member has been fabulous to work with. They have made my job easy with shooting the content and getting it uploaded everywhere it needs/can live. Their integrations work great with other products/vendors we use. The reporting is also great, we can see what the units our prospects are interested in and how many times they've viewed the video. Talk about focused follow-up.

What could Realync do better?

I can't think of anything at this time.

Who would you recommend Realync to?

Anyone in marketing, whether you have a lease-up or a stabilized community. Customers want unit level content and the cost of this product is reasonable. Your customers will appreciate seeing the unit they want to lease and your team will love the time it saves them from touring multiple units with one customer.

Customer support and service

As I mentioned, every team member that I've worked with at Realync has been amazing. They respond quickly and truly help you troubleshoot issues. They will work with other vendors to make sure our video content is working as it should on other platforms. The team that came to shoot the videos was enthusiastic and helped train our teams. I love the entire Realync team!

Value for money

Thinking about shooting 285 individual units at our lease-up was an overwhelming thought and we knew the task would be time consuming. The price we paid for Realync studios was well worth it! What would have taken us weeks to do, they knocked out in less than a week and it looks a lot more professional than ours would have.

Ease of onboarding

Being trained on how to shoot the videos went great. Our teams learning how to share the videos and schedule virtual tours was easy. The Realync team, as I mentioned, made sending these videos to other platforms a breeze. 10/10 would recommend!

Compatibility with your existing solutions

The Realync team, as I mentioned, made sending these videos to other platforms a breeze. 10/10 would recommend!
SH

5.0 - 2 years ago

Winning!

What was your company’s primary use case for Realync?

Our company utilized realync tours for online leasing, and also for virtual maps.

What do you like most about Realync?

I appreciate most their quick customer service, but ease of use is remarkable.

What could Realync do better?

Nothing!

Who would you recommend Realync to?

Any coworker

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

MR
VP of Marketing + Ops, Weller

4.5 - 2 years ago

Must have for lease ups ….plus everything else

What was your company’s primary use case for Realync?

We first used Realync for our lease ups in Colorado. We then expanded it to stabilized properties.

What do you like most about Realync?

I like how easy the technology is to use and the quality of videos. I also love that you get notified when someone watches the video! How cool is that?

What could Realync do better?

Option for virtual staging units especially on new construction!

Who would you recommend Realync to?

Marketing and Ops teams

Customer support and service

I love the support and customer service, the product itself!

Value for money

Would love pricing that is under 100 units

Ease of onboarding

So so easy!!!

Compatibility with your existing solutions

Currently doesn’t integrate with ResMan
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