Founder - Strategic Partner and Coach, Wynot Strategic Concepts
3.5 - a year ago
Flexible and Relevant!
What was your company’s primary use case for REBA BI?
We needed a BI product that could adapt to the various data views required for differing business arenas such as operations, asset management, maintenance, cost-value analysis etc. With those view options, we also wanted a tool that could comprehensively roll up data from all the technology we use to give us complete insights instead of partial theories.
What do you like most about REBA BI?
REBA allows us to be creative in our report and dashboard creation, understands the industry's need to be able to drill down to the core/source of the information, and provides options for third party integration paths that will allow us to have complete data sets.
What could REBA BI do better?
There are some PMS integrations that are still in flux/development, but having more conversations with the major PMS firms to discuss ways to elevate how data is shared without worrying about who is paying for it, but really coming to the table on both sides to understand the customer need and meet it. This falls mostly on the PMS side of the conversation but REBA will need to be open as well.
Who would you recommend REBA BI to?
Honestly, any multi-family owner/operator who is looking to level up their analytics and reporting options.
Customer support and service
Their implementation team has been great to work with. They help to creatively solve problems and identify solutions.
Value for money
There is still the need for somewhat of a lift on the management company side to maintain the feeds, data set up, user access, dashboard creation. So while the software itself is reasonably priced, there is an overhead factor that needs to be considered as well.
Ease of onboarding
Great implementation support. It will take a heavy lift and commitment from the purchaser to have team members to validate data, work with creating dashboards, etc., but it is worth it.
Compatibility with your existing solutions
No major complaints. There have been some hiccups with our PMS but seem to be resolving. There are still third party integrations we are waiting on that seem to be taking longer than we anticipated, but knowing that REBA is new and having to work through a queue makes that understandable.
JQ
Jocelyn Q.
Official Vendor Response
VP, Marketing, REBA
Angela
I wanted to personally thank you for sharing your feedback on your experience with REBA BI. Your insights are immensely valuable to us, and we genuinely appreciate your thoughtful comments.
We're thrilled that REBA BI has been instrumental in meeting your company's diverse needs across critical business areas such as operations, asset management, maintenance, cost-value analysis, and more. Adapting to various data views is at the core of our product, and we're delighted to see it aligning seamlessly with your requirements. Your kind words about our implementation team have not gone unnoticed. Our team takes immense pride in creatively resolving challenges and identifying tailored solutions for clients like you.
We value your input regarding PMS integrations. Fostering open and constructive dialogues with technology providers is paramount in effectively meeting customer needs. Acknowledging the minor hiccups you've encountered with PMS and third-party integrations, please know that we are diligently working on our end to address these issues. We appreciate your patience as we continue to refine and expand our offerings to provide you with the best possible experience.
Your transparency in shedding light on aspects of our pricing and the additional efforts required for maintenance, user access, and dashboard creation is appreciated and helps guide us in ensuring that our pricing structure aligns with the value we strive to deliver.
