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Resi Reviews

6 Reviews

4.8

4.8

Customer Support

4.8

Value

4.7

Onboarding Experience

4.8

Compatibility

CP

4.3 - 2 days ago

Best website option for multifamily

What was your company’s primary use case for Resi?

Fully custom Websites

What do you like most about Resi?

Their web design team sees the vision of each site. They don't take "it's never been done before" as a reason not to do it. Their owner knows the industry and sees the potential for digital to be better. Flexibility with customer website billing.

What could Resi do better?

This is more a product of growth than Resi but there were shifts to process that impacted previous partnership standards of expectation (in fairness they were unrealistic expectations like a full website in 2 weeks) that happened mid project.

Who would you recommend Resi to?

Any apartment complex with a website.

Customer support and service

Value for money

Ease of onboarding

Onboarding process changed a few times which made the process in general less predictable

Compatibility with your existing solutions

This score isn't to say there weren't issues as much as how they solved them and the urgency with which they resolved issues.
CJ
Director of Marketing, Amalgamated

5.0 - 4 days ago

Wonderful Company to Work With

What was your company’s primary use case for Resi?

I use Resi for my digital marketing needs including websites, SEO and PPC.

What do you like most about Resi?

The team is easy to work with and get a hold of. Deadlines are met that exceed all expectations.

What could Resi do better?

N/A

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

BS
Marketing Manager, EPC Real Estate

4.8 - 5 days ago

Proactive, Organized, and Top-Tier Support Team

What was your company’s primary use case for Resi?

We partnered with Resi to design and manage websites for our portfolio, covering everything from new developments to stabilized assets. Their solutions streamline site updates, manage digital marketing needs, and allow us to easily showcase property details and promotions in a professional and user-friendly way. Resi has become an essential partner as we scale our digital presence.

What do you like most about Resi?

Resi’s proactive and organized approach sets them apart. Their support platform is user-friendly, allowing us to prioritize tickets and monitor progress, which ensures timely issue resolution. The Resi Dashboard is another standout feature—it’s sleek, intuitive, and enables us to seamlessly manage updates like hours, amenities, and specials announcements. I also appreciate their live website feedback tool, which allows us to request changes interactively and provides real-time notifications when updates are made. Their team—Kayla (Client Success Manager), Baylee (Director of Design), and Grady (Founder)—is highly responsive, professional, and always willing to collaborate, offering tailored solutions for our specific needs. The Ads and Design teams have been equally exceptional, always available for calls to clarify or discuss ideas, which has been incredibly helpful.

What could Resi do better?

While our overall experience has been exceptional, I see opportunities for more flexibility within Resi’s integration with our PMS. For instance, enhancing features like the ability to make certain fields required—such as pricing, move-in dates, or unit preferences—would help streamline data collection and ensure it seamlessly feeds into our software. This would not only improve accuracy but also reduce the need for manual input from our teams. Expanding these types of customizable integrations would make an already efficient platform even stronger.

Who would you recommend Resi to?

I would highly recommend Resi to real estate companies, property developers, or any businesses managing large portfolios that require a robust, professional digital presence. Their platform is ideal for organizations looking for user-friendly website management, streamlined support, and a responsive team to help elevate their online marketing efforts.

Customer support and service

Grady, Baylee, Julie, and Kayla are outstanding. They are always incredibly responsive, taking the time to make me feel like a priority. Whether it’s a quick email, hopping on a virtual call, or calling me unexpectedly to solve something, their flexibility and attentiveness stand out. The care and passion they have for their clients are evident, and it’s clear how much they value our partnership. Beyond that, the entire Resi team—including their Design, Ads, and Support teams—carries this same level of exceptional customer service. Everyone is so friendly, approachable, and always willing to jump in and help on a whim, which makes working with them such a pleasure.

Value for money

Hands down, Resi offers incredible value. The dashboard is sleek and user-friendly, the reporting capabilities are top-notch, and the overall user experience—both for my team and for prospects—has been amazing. It truly stands out from other platforms we’ve used.

Ease of onboarding

The onboarding process with Resi was seamless. Their team provided clear timelines, thorough guidance, and remained organized every step of the way. If anything, they stayed ahead of the curve, waiting on us for feedback or assets while keeping things on track.

Compatibility with your existing solutions

Resi does a great job integrating with our current solutions, though I do think there’s room for continued growth to build out the platform’s capabilities. That said, when challenges arise, the team is proactive and takes my requests seriously, always working to find a solution—even if temporary. Their ability to prioritize and problem-solve, paired with their responsiveness, makes all the difference.
MP
Digital Desert

4.8 - a year ago

EvoraLV website design

What was your company’s primary use case for Resi?

We hired Resi to design and build the website for Evora, a new mixed-use development in Las Vegas. We needed a website to showcase our apartments, integrate with our property management software, and highlight the wide variety of amenities available to Evora residents. Resi worked very closely with our team developing a design aesthetic and style unique to Evora. They were incredibly helpful and adaptable throughout the website design and build process. The Resi system for feedback is very efficient and easy to use and their entire talented team made the whole process seamless.

What do you like most about Resi?

I like the easy way to provide feedback using Pastel. I also truly appreciate the accessibility of their entire team who are all extremely responsive. The Resi dashboard is also really easy to use and makes it possible for me to make quick updates to the website without any programming skills.

What could Resi do better?

The only area where I think Resi could improve is just keeping our team informed as we reach the limits of support hours. They were very helpful with showing me how to make specific changes when I requested this information, but an official block of training time would also be really helpful.

Who would you recommend Resi to?

I would recommend Resi to everyone in the multifamily world. They do amazing design work very quickly and build a truly beautiful product. Their whole team really listens and you can see this in the finished product which is unique and personal to your property. Lots of companies do nice websites with cookie cutter templates. That is not Resi; they build a beautiful carefully crafted website that brings all the attributes of your property to life.

Customer support and service

Resi was terrific to work with and I am extremely pleased with the website. I look forward to continuing to work with them as our property evolves and we need updates to the website.

Value for money

The product they provide is fantastic at a very fair price. We did a lot of shopping around and are very happy we selected Resi.

Ease of onboarding

Resi has a very user friendly system for providing website assets and their whole team worked closely with us.

Compatibility with your existing solutions

Resi is totally compatible with Yardi and Rent Cafe as well as our interactive site map from Engrain.
Alissa S.
Official Vendor Response
Marketing Manager, Resi

Hey Meagan, Thank you so much for your thoughtful review! We’re thrilled to hear how much you enjoyed working with our team on the Evora website. Bringing Evora’s unique vision to life was such a rewarding experience for us. We’re glad our point-and-click support system (Pastel), and of course, our Resi dashboard made the process easier for you, and we appreciate your feedback about training and support hours — it’s a great suggestion, and we’ll look into ways to make that even better. It’s clients like you who make our work so meaningful. We’re grateful for the opportunity to partner with you. Can’t wait to see Digital Desert’s continued success! The Resi Team 💜

BS
Vice President of Marketing, Claiborne Senior Living

5.0 - a year ago

Fresh, Fun and Forward Thinking

What was your company’s primary use case for Resi?

The team at Resi helped us through refining our brand by establishing new signature elements, colors, fonts, etc. and to use this brand to drive the development of all new websites for our corporate site and our community sites.

What do you like most about Resi?

The team is personable, cutting edge, and excel at what they do! Whatever my vision, they find a way to make it come to life!

What could Resi do better?

As with any company, there are always growing pains, but Grady and the team are adapting well and a joy to work with. The fact that they are growing shows that they are doing all the right things!

Who would you recommend Resi to?

I would recommend Resi to any type of business that is looking for a boutique firm who can bring fresh ideas with modern tech to their online presence.

Customer support and service

The method for submitting feedback and requests is easy. The team is quick to respond with updates and requests.

Value for money

I feel that Grady and his team go above and beyond for the customer. The design and implementation is stellar.

Ease of onboarding

Easy and not overly time-consuming.

Compatibility with your existing solutions

Resi worked with our existing partners to make things work for us.
Alissa S.
Official Vendor Response
Marketing Manager, Resi

Hi Brooke, Thank you so much for taking the time to share your thoughts! It’s incredibly rewarding to hear that our work with Claiborne Senior Living’s brand and websites has been valuable for your team. Helping refine such a meaningful brand and bringing your vision to life has been a privilege. We truly appreciate your kind words about our creativity and adaptability — it’s what we aim for in every project. Your feedback about our growth and how it reflects our commitment means a lot to us and pushes us to keep improving. It’s been a pleasure partnering with you and your team. We’re grateful for the trust you’ve placed in us and look forward to continuing to support Claiborne’s journey. The Resi Team 💜

HQ
Director of Marketing, Subtext Living

5.0 - a year ago

Resi exceeds expectations!

What was your company’s primary use case for Resi?

Resi is creating websites for three of our brands.

What do you like most about Resi?

There are two things that really make Resi stand out from their competitors. The primary differentiator is their customer service and responsiveness. Everyone on their team has been amazing to work with and they have an almost immediate response rate. The other thing I love about Resi is that they are the only website vendor I have worked with to date that truly has an attitude of "no matter what you need, we can make it happen!" They don't nickel and dime you for every change - your website is truly ever evolving...

What could Resi do better?

Resi is already expanding their dashboard but I cant wait to see if some of our obstacles with reporting can be resolved with their dashboard option. This would be above and beyond, so this isnt fair to list as a way they could do better - but right now this is all I can think of!

Who would you recommend Resi to?

Selfishly don't want to tell anyone so that our websites continue to stand out from everyone else's, but I do brag about them a lot!

Customer support and service

They are so genuinely nice and incredibly responsive.

Value for money

While they may be more on the front end, the fact that changes can be made ongoing without charging for every interaction was a huge factor in my decision to use them.

Ease of onboarding

Easy process and the communication is open and ongoing.

Compatibility with your existing solutions

They had never worked with our property mangement software previously, but adapted in record time and are even working on solutions that our other vendors (with experience dealing with the software that we use) were not able to overcome.
Grady N.
Official Vendor Response
President, Resi

Heather, Thank you so much for this glowing review. You have been an absolute pleasure to work with from day one. Your attitude and understanding of your craft is apparent in the clarity of your vision. I can't tell you how much it means to hear your praise for our team. This team is full of rising stars, and I feel lucky every day to work with such responsive and caring individuals. We've always believed that good service is all about making connections and being there when you need us. It's super rewarding to know we've hit the mark with you. Your words about our flexibility and our 'anything is possible' attitude are music to my ears! We've always wanted Resi to be more than just a service provider; we aim to be your creative partner, someone who's as invested in your success as you are. And hey, if that means breaking the mold and not sweating the small stuff (like charges for every little change), then we're all for it! I have to admit, I chuckled a bit reading your comment about keeping Resi a secret. Thank you for including us in your journey. I can't wait to see where we go from here! Cheers to many more successes together, Grady

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