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HOMETouring TechnologyLCP Media Reviews

LCP Media Reviews

25 Reviews

4.6

4.8

Customer Support

4.5

Value

4.5

Onboarding Experience

4.7

Compatibility

HV

5.0 - 17 days ago

Amazing Team

What was your company’s primary use case for LCP Media ?

We worked with LCP Media for apartment model images for both pre and post renovations.

What do you like most about LCP Media ?

They are extremely responsive and detail oriented. They follow strategy and make sure to capture all of our important renovations along with pre renovation images to be able to compare.

What could LCP Media do better?

No changes at all, their work is impeccable.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your fantastic feedback! We’re thrilled to hear that our team’s responsiveness and attention to detail helped capture your renovations just as you envisioned. It’s wonderful to know we met your expectations in showcasing both pre- and post-renovation images to highlight your updates. We appreciate your kind words and look forward to continuing our work together! - LCP Media

HU

5.0 - 18 days ago

Virtual Tours for Immersive Apartment Marketing

What was your company’s primary use case for LCP Media ?

Our company primarily uses LCP Media for their 3D virtual tours to showcase our apartment communities, creating a more immersive experience for prospective renters.

What do you like most about LCP Media ?

LCP Media’s 3D virtual tours have elevated our digital marketing efforts by providing prospective residents with a realistic view of our communities. This tool has helped us improve lead quality and increase engagement by allowing renters to explore our spaces remotely.

What could LCP Media do better?

Nothing to share at this time

Who would you recommend LCP Media to?

We would recommend LCP Media to property management companies and real estate businesses aiming to enhance their virtual leasing experience.

Customer support and service

LCP Media has been responsive and helpful overall

Value for money

The immersive 3D tours have been a valuable asset in our leasing process, making this investment well worth it.

Ease of onboarding

The onboarding process was smooth, and their team provided clear guidance and support throughout.

Compatibility with your existing solutions

Integrating LCP Media with our website and SightMap was seamless, with no compatibility issues encountered.
Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your thoughtful review! We’re delighted to hear that our virtual tours have enhanced your marketing efforts and helped engage prospective residents in a meaningful way. It’s great to know that the integration with your website and SightMap was seamless and that our team was able to support you smoothly through the onboarding process. We’re grateful for your recommendation and look forward to continuing to support your leasing success! - LCP Media

NK
Dir. Sales & Marketing, The Plaza Assisted Living

3.0 - 18 days ago

Successful Virtual Tour

What was your company’s primary use case for LCP Media ?

A refresh on our virtual tour for The Plaza Punchbowl

What do you like most about LCP Media ?

the ability to have the expertise in getting the shots needed to create a professional looking virtual tour for our website

What could LCP Media do better?

have more photographers available in the Honolulu area.

Who would you recommend LCP Media to?

not sure

Customer support and service

the work was excellent - the challenge is getting talent in our area

Value for money

I don't have another company to compare prices

Ease of onboarding

LCP media was having difficulties finding a photographer for our area. That was why it took so long to get this done

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your valuable feedback! We’re delighted that our expertise delivered a high-quality virtual tours.We appreciate your patience regarding photographer availability in Honolulu and are actively working to expand our network. We look forward to supporting your future projects! -LCP Media

EB
Regional Property Manager, Greystar

5.0 - 18 days ago

Great Customer Service

What was your company’s primary use case for LCP Media ?

property photography for amenity spaces

What do you like most about LCP Media ?

Great customer service

What could LCP Media do better?

nothing I can think of

Customer support and service

very flexible with scheduling changes

Value for money

love we could select a partial reshoot to save money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you, Emilie! We're thrilled to hear that our flexibility and customer service met your expectations. It's great to know the partial reshoot option added value for your team. We look forward to working together on future projects! - LCP Media

DP
Dedicated Marketing Manager, FPI Management

5.0 - 18 days ago

LCP: A Valued Media Partner

What was your company’s primary use case for LCP Media ?

We use LCP for various types of media, especially their 360 tour product.

What do you like most about LCP Media ?

Their products are easy to use and their photographers always come prepared. Media is so important for today's multifamily marketing landscape.

What could LCP Media do better?

Nothing in particular. Scheduling has always been the most difficult part, but not on their end. Sensitive weather environments mean it's tough to find sunny days, but LCP is always professional in trying to get something scheduled and re-scheduled if weather is a problem.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you so much for your thoughtful review! We're thrilled to be a trusted media partner for you and your team. It’s great to hear that our photographers’ preparation and the ease of our tools make a difference in your marketing. We understand that scheduling around the weather can be tricky, and we’re glad to hear our team’s commitment to flexibility and professionalism has been helpful in those times. Your feedback on our products and service means a lot to us and drives us to keep delivering the quality you expect. - LCP Media Thank you again for your kind words, and we look forward to continuing our partnership!

JB
Marketing Director, Greystar

5.0 - 18 days ago

Great partner who delivers great product

What was your company’s primary use case for LCP Media ?

We use LCP Media for renderings on our new devlopments.

What do you like most about LCP Media ?

Responsive team that delivers the best renderings in the business.

What could LCP Media do better?

Nothing.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your feedback! We're glad to be a trusted partner on your new developments and to hear that our renderings and responsiveness have met your expectations. Looking forward to continuing our work together and continue delivering exceptional results! - LCP Media

KT
Sr Manager, Marketing Brand Development

4.5 - 18 days ago

Stellar Team and Products!

What was your company’s primary use case for LCP Media ?

Still and 360 renderings

What do you like most about LCP Media ?

Their friendly team whos attentive, prompt, and customer oriented. The quality of their products and the process getting each project to the finish line is fairly easy!

What could LCP Media do better?

Nada

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for the fantastic feedback! We’re delighted to hear our team’s responsiveness and the quality of our deliverables have been valuable to you. Making the process smooth and efficient is our priority, and we're excited to continue working together on more successful projects! - LCP Media

JM
Director of Marketing

4.0 - 19 days ago

Renewing our contract for a 3rd year

What was your company’s primary use case for LCP Media ?

We have multiple communities in the Northeast and LCP Media provides us with quality photographers and videographers in all cities and towns.

What do you like most about LCP Media ?

They are flexible with scheduling and working with our communities; understanding the constraints of videoing and photographing peoples homes. LCP Media does a great job editing videos and photos to make our communities look great.

What could LCP Media do better?

Turn around times could improve for some assets.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for the review and for choosing LCP Media for a third year! We're thrilled to support your communities across the Northeast. Your feedback on our flexibility and quality means a lot. Improving turnaround times is a top priority, and we're committed to making this year even better together. - LCP Media

MH
Senior Director, Property Marketing, Greystar

5.0 - 19 days ago

Best in class virtual media provider both in product quality and customer service!

What was your company’s primary use case for LCP Media ?

Greystar uses LCP Media to help market our apartment communities across the country. We have been utilizing Tour Builder Pro to capture 360 tours of our amenities and floor plans for many years and most recently have started using Tour Builder Go, a self-service product to capture unit level tours. We have also used them for pre-development work to beautifully render communities and provide a walkthrough experience ahead of construction.

What do you like most about LCP Media ?

I love that LCP Media continues to innovate. Since we started working with them, they have only improved their quality and product offerings. They are also great industry partners and have found ways to integrate with other vendors like Engrain and ILS companies, further improving the value of their products.

What could LCP Media do better?

I don' think there is anything LCP could do better at this time.

Who would you recommend LCP Media to?

Any company in need of renderings or virtual tours would benefit from using LCP

Customer support and service

We have always had amazing service and support from our LCP team

Value for money

Their products are great but their integrations with companies like Engrain, Apartments.com and Google make them a standout in the industry.

Ease of onboarding

Compatibility with your existing solutions

Integrations are great!
Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Meghan, Thank you for the wonderful review! We’re thrilled that TourBuilder Pro and Go support Greystar’s marketing so effectively. It’s great to know our innovations and integrations with Engrain, Apartments.com, and Google add real value. We look forward to continuing this partnership and delivering top-quality service. We appreciate you. - LCP Media

AH
Senior Manager, Owned-Asset Marketing Strategy, Greystar

5.0 - 19 days ago

LCP is the B E S T

What was your company’s primary use case for LCP Media ?

Photography, 360s

What do you like most about LCP Media ?

The customer service is amazing and the quality is spot on.

What could LCP Media do better?

I think they could vet their contract photographers a bit better. Consistency is key!

Who would you recommend LCP Media to?

I would recommend all rental communities to use LCP.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for the incredible 5-star review! We’re glad to hear our customer service and quality met your expectations. We appreciate your feedback on photographer consistency, and we’re continuously working to enhance our processes. We truly appreciate working with you and thank you for recommending LCP Media—we’re here to support you anytime! - LCP Media

JU
Marketing Manager, Real Estate Developer

4.0 - 19 days ago

Engaging Visual Content Solutions with LCP Media: Quality, Innovation, and Ease of Use

What was your company’s primary use case for LCP Media ?

Our company turned to LCP Media primarily to enhance our digital and visual content to support our marketing campaigns. We needed high-quality imagery and interactive media to capture our brand’s essence and engage our audience more effectively. LCP Media was also instrumental in providing immersive content solutions, like virtual tours, which allowed us to showcase our offerings in a modern, interactive way.

What do you like most about LCP Media ?

What stands out about LCP Media is their commitment to quality and innovation. The visuals they create are consistently impressive, and they tailor everything to align with our brand's unique identity. Their team has been a pleasure to work with, offering prompt support and genuinely understanding our vision. Additionally, the platform's ease of use allowed us to integrate their tools quickly, minimizing downtime and ramp-up.

What could LCP Media do better?

While our experience with LCP Media has been largely positive, there are a few areas for potential improvement. The analytics on some of the tools could be more comprehensive, offering deeper insights into user engagement and demographics. Additionally, expanding customization options for certain interactive features could allow us to tailor content even further.

Who would you recommend LCP Media to?

I’d recommend LCP Media to any company looking for top-tier digital and interactive media solutions. They are a great fit for businesses across various industries, especially those seeking to enhance their marketing with visual content that leaves an impact.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Jason, thank you for the great feedback! We're thrilled our visuals and virtual tours have elevated your marketing. We appreciate your suggestions on analytics and customization—updates are on the way! Thanks for trusting LCP Media. We're here to help anytime! -LCP Media

MT
Director of Marketing, Brightview Senior Living

5.0 - 20 days ago

Helping elevate our communities

What was your company’s primary use case for LCP Media ?

We utilize LCP for photography, renderings, and floor plans. They do an amazing job helping us showcase our communities.

What do you like most about LCP Media ?

They're quality and flexibility are amazing!

What could LCP Media do better?

N/A

Who would you recommend LCP Media to?

Yes.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your wonderful feedback! We're delighted that our photography, renderings, and floor plans help showcase your communities, and we’re thrilled our quality and flexibility meet your needs. Our team is here to ensure you always have a seamless experience—thanks for trusting LCP Media to bring your communities to life! - LCP Media

KB
Morgan Properties

5.0 - 21 days ago

Transformative Platform for Property Marketing – A Must-Have for Any Property Manager!

What was your company’s primary use case for LCP Media ?

We've been using LCP for our 360° virtual tours across multiple properties, and the impact on our leasing and marketing efforts has been phenomenal

What do you like most about LCP Media ?

The platform is incredibly reliable, and the support team is always responsive and helpful, ensuring our tours stay current and on-brand. Not only does LCP make our properties stand out, but it also gives us a consistent, professional edge that enhances our reputation

What could LCP Media do better?

While LCP has been an incredible asset, one area for improvement could be offering more customizable features within the platform itself.

Who would you recommend LCP Media to?

Property managers, real estate professionals, and leasing teams looking to enhance their marketing efforts with high-quality photography and 360° virtual tours. It's especially beneficial for those managing multiple properties who want a consistent and interactive experience for prospective residents.

Customer support and service

LCP’s customer service is truly outstanding! From day one, their team has been responsive, knowledgeable, and committed to helping us make the most of the platform. Any time we’ve had questions or needed adjustments, they’ve gone above and beyond to assist us promptly and thoroughly. They don’t just provide support—they actively partner with us to ensure our photography and virtual tours look incredible and meet our goals. Their attention to detail and genuine dedication to customer satisfaction make working with LCP a fantastic experience. I

Value for money

LCP offers incredible value for money! The quality of their photography and virtual tours is top-notch, and the platform’s ease of use and interactive features provide an elevated experience that enhances our properties' appeal.

Ease of onboarding

The onboarding process with LCP was impressively smooth and easy. Their team guided us every step of the way, making sure we felt confident and well-equipped to use the platform right from the start. The setup was straightforward, and any initial questions were answered promptly by their knowledgeable support staff.

Compatibility with your existing solutions

LCP has been highly compatible with our existing platforms, integrating seamlessly with our current systems without any issues.
Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your thoughtful review. We're pleased to hear that LCP Media has positively impacted your leasing and marketing efforts and that our platform and support have met your expectations. We appreciate your feedback on customizable features—it’s insights like these that help us continue improving. Thank you for trusting LCP Media and recommending us to others in the industry. We’re honored to be your partner. - LCP Media

MP
Marketing Account Manager

5.0 - 25 days ago

Great service and product

What was your company’s primary use case for LCP Media ?

Adding virtual tours to multifamily property websites, leveraging GBP integration

What do you like most about LCP Media ?

Simple process and ease of working with the team. Quality product and robust performance dashboard.

What could LCP Media do better?

N/A

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your review! We're delighted to hear that our virtual tours and Google Business Page (GBP) integration have added value to your communities. It's wonderful to know you enjoyed a smooth process and found our performance dashboard helpful. We appreciate your feedback and look forward to supporting your continued success! - LCP Media

SG

5.0 - a month ago

Love LCP@

What was your company’s primary use case for LCP Media ?

We used LCP for community and model tours

What do you like most about LCP Media ?

They are quick to respond and easy to work with! They always answer my questions and make it easy on our property team!

What could LCP Media do better?

n/a

Who would you recommend LCP Media to?

Greystar

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

AT
Website Strategist

5.0 - a month ago

Responsive & Easy to Work With

What was your company’s primary use case for LCP Media ?

360 Tour for multiple business locations across the US.

What do you like most about LCP Media ?

LCP Media has been super responsive to all questions and scheduling needs. They've made it very easy to work with them and have not had any issues in scheduling and executing all photoshoots.

What could LCP Media do better?

Nothing comes to mind.

Who would you recommend LCP Media to?

Anyone looking for 360 tours or professional photoshoot needs, LCP Media has made it easy to get these done.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you so much for your kind words and the 5 star! We're thrilled to hear that our responsive service and seamless scheduling process has been so positive. It’s our goal to ensure every project is as smooth and stress-free as possible, so knowing we met that mark is incredibly rewarding. We appreciate your recommendation and look forward to continuing to support your virtual tour and photography needs. Thanks again for choosing LCP Media! - LCP Media

BR
Marketing PM

3.3 - a month ago

LCP Media is my Go-to

What was your company’s primary use case for LCP Media ?

Multifamily photography and 360 tours

What do you like most about LCP Media ?

The team is very responsive and knowledgeable, making collaboration seamless. Also very flexible with last minute changes. Overall, it’s a pleasure to work with them.

What could LCP Media do better?

Great product and service overall

Who would you recommend LCP Media to?

Retail activation events

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your feedback! We're glad to hear our team's responsiveness and flexibility have made your experience seamless. We appreciate your recommendation and look forward to continuing our work together. - LCP Media

KN
Regional Marketing Director, Willow Bridge Property Company

5.0 - a month ago

Fast, Efficient, and Quality Work!

What was your company’s primary use case for LCP Media ?

Photos & Virtual tours

What do you like most about LCP Media ?

Fast, efficient, and quality work

What could LCP Media do better?

Offer discounts and incentives for customers that order frequently.

Customer support and service

LCP has always been able to get a photographer scheduled quickly!

Value for money

Ease of onboarding

Marcus & Torrence are amazing, they make it super easy!

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you so much for your feedback! We’re thrilled to hear that you appreciate our fast, efficient, and high-quality work. It's great to know that Marcus and Torrence have made the process easy for you – we’ll be sure to share your kind words with them! We also value your suggestions for discounts and incentives, and we're always looking for ways to improve our services and provide more value for our loyal customers. We appreciate your insights on customer support as well and will take it into consideration as we continue to enhance our offerings. - LCP Media

MD
CMO, Atlantic Coast Automotive

5.0 - a month ago

Efficient. Effective. Professional

What was your company’s primary use case for LCP Media ?

Facility photography.

What do you like most about LCP Media ?

The efficiency of the process.

What could LCP Media do better?

Control the weather (sarcastically, of course!).

Who would you recommend LCP Media to?

Any business looking for a professional organization to shoot their facility.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Hi Mike, Thank you for your feedback. We're pleased to hear that you found our process efficient and professional for your facility photography needs. While we can't control the weather *yet (we love the sarcasm. lol) , we will continue to focus on delivering excellent service and results. We appreciate your positive remarks on our customer support, pricing, and seamless onboarding. We look forward to continuing to work with you. - LCPMedia

CG
Marketing Manager, Carter Haston

4.5 - a month ago

Marketing Manager

What was your company’s primary use case for LCP Media ?

virtual tour recordings

What do you like most about LCP Media ?

the quality of the virtual tours

What could LCP Media do better?

Nothing right now

Who would you recommend LCP Media to?

Yes, I would recommend .

Customer support and service

Avery and Team are the best!

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your feedback! We're so glad to hear you're enjoying the quality of our virtual tours and that Avery and the team have been helpful. We appreciate your kind words are here if you need anything! - LCP Media

KB
Sr Marketing Coordinator

4.8 - a month ago

LCP Media Simply Rocks

What was your company’s primary use case for LCP Media ?

We have over 50 locations all over the U.S. and LCP Media is a one stop shop that has photographers all over the country that can satisfy our needs for updated photography. The also provide quality stills and 360 tours, all things that positively impact our website.

What do you like most about LCP Media ?

My LCP Media team, Torrence and Marcus, that we work directly with are SO fast and responsive, friendly, and always have our best interest at heart. I absolutely feel like a priority and they make the photography process easy.

What could LCP Media do better?

This is hard, because they rock, but if I had to pick something, every once in a great while, receiving proofs or finals will take longer than usual (up to 30 days), which is probably the normal time for other companies. haha But 95% of the time we have proofs and/or finals within a week. So I usually feel spoiled.

Who would you recommend LCP Media to?

Everyone. All realtors who do their own or recommend a photography company to clients to shoot homes that will be listed on the MLS, apartment companies, storage companies. Basically anything involving some type of property or real estate.

Customer support and service

Fast, responsive, personable, takes concerns seriously, resolves any "problems" immediately. I feel like a priority.

Value for money

The quality of photography along with the 360 tour with several separate locations we need them to go to, I think the service in general is great and makes life easy for my company. It's just worth the money.

Ease of onboarding

Because LCP Media typically does interiors, there was a small learning curve for all of us since we are a self storage provider and the goal is slightly different focusing on key features of our facilities and such. But we have been with LCP Media for 4 years and they have provided us with fantastic work with dozen of shoots as proof.

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your amazing review Katie! We're thrilled to hear that our team, especially Torrence and Marcus, has made your experience smooth and efficient. We appreciate your loyalty over the past 4 years and are excited to keep delivering the quality photography and virtual tours you love. Thanks for trusting us with your projects! - LCP Media

IR
Digital Marketing Specialist, Morgan Properties

4.5 - a month ago

My 360 View Review

What was your company’s primary use case for LCP Media ?

Our primary use case for LCP Media was to integrate high-quality virtual tours and media assets into our property listings. This allowed us to enhance the online experience for prospective renters, offering them a more immersive and detailed view of our properties. By doing so, we aimed to increase engagement, improve lead quality, and ultimately boost leasing conversions.

What do you like most about LCP Media ?

What I appreciate most about LCP Media is their commitment to innovation and the quality of their visual content. Their solutions, like the 360° virtual tours, have significantly enhanced the way properties are showcased, making it easier for potential residents to visualize and engage with spaces remotely.

What could LCP Media do better?

Bulk uploading integration for photos and tours for tour builder.

Who would you recommend LCP Media to?

Anyone and everyone!

Customer support and service

I work with a great team!

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you for your thoughtful review! We're so glad to hear that our virtual tours have enhanced your property listings and helped boost engagement. Your feedback on integrations is valuable, and we're actively working on improving to better meet your needs. It's wonderful to know you're happy with the support from our team, and we look forward to continuing to provide innovative solutions for your properties! - LCP Media

DS
National Client Marketing Manager

4.0 - a month ago

A year later

What was your company’s primary use case for LCP Media ?

Pro tours for a client portfolio

What do you like most about LCP Media ?

The customizations available per tour for each property needs - order, labels, hot spots, descriptions, changes, etc THE TEAM at LCP Media is incredible and so so supportive!

What could LCP Media do better?

Working for a while on better integration with CoStar and hoping for better integration with Yardi (ex: Pro community and unit tours to push directly onto RentCafe websites and be mobile optimized) Wish for better integration with AptList - so its automatic and links can work without modifications Not require individual log ins for each site member - use one general property email for live meetings Provide reporting on MSA averages - to see any tours that are outliers from engagement and views perspective Wish you could customize the clips to have any screen grabs you need

Who would you recommend LCP Media to?

Airbnb and Vrbo should use for their listings! They are missing out on the virtual tour band wagon

Customer support and service

Alicja has gone above and beyond to set up client specific trainings for my onsite teams, work with me on any and all customizations Sarah L has been an amazing account manager Sometimes its hard with one off tickets/project when additional people are involved and it doesn't seem like there is always clear tracking/communication. I have 1 master spreadsheet for portfolio with Sarah L and 1 master spreadsheet with Alicja that would be helpful for everyone else to add on to as things come up instead of separate links and spreadsheets. But Avery, Danny, Rayhanna, Lasheda, Tom and other Sara have been amazing!

Value for money

Photography can be done locally for more cost effective cost with more images included however we have the benefit of being a national vetted vendor and dedicated support team with LCP. I wish there was a concrete breakdown on how much it costs to film a new add on unit. Example, if a property has a pro tour but wants to add a few new units next year, its hard to calculate because drive out and 10 images is $735, but if they need two units it would be closer to 20 images or if they required two drive outs it would be $735 each time to capture. Also, previously I was being sent a folder of proofs with option to choose images and request edits but recently all photoshoots have been coming back as final files without my input.

Ease of onboarding

Easy platform to navigate, great training available ot onsite teams one on one and in groups

Compatibility with your existing solutions

The customer service is what keeps this at the top of the supplier list - its amazing!
Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Dasha, we truly appreciate your feedback! We're glad to hear that our team, especially Alicja and Sarah, has been supportive, and that the customizations fit your needs. We appreciate your suggestions on integrations, reporting, and clearer cost breakdowns—they're helpful as we work to improve. Thanks for trusting us with your portfolio, and we look forward to continuing to support you! - LCP Media

SV

4.5 - 2 months ago

LCP Media

What was your company’s primary use case for LCP Media ?

Use it for virtual tours and photography

What do you like most about LCP Media ?

The team is so kind and very responsive.

What could LCP Media do better?

NA - I think they are great!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Hi Shivangi, Thank you so much for your thoughtful feedback! We're delighted to hear you're enjoying our virtual tours and photography, and we’re especially glad that Avery and our team have made your experience even better. If you ever need anything, don't hesitate to reach out — we truly value working with you! -LCP Media

MR
AVP of Marketing Operations

4.8 - 6 months ago

I LOVE LCP

What was your company’s primary use case for LCP Media ?

I've used the TourBuilder product at several companies I've worked for and love the ability to have a virtual tour of all the spaces and/or homes.

What do you like most about LCP Media ?

It's super simple to use. Most prospects understand how to use the technology so there is really nothing you need to 'teach' or review with prospects, which is a huge plus! They also have two products - TourBuilder Pro - which is captured by the LCP Team. I love using this to do the entire community - amenity spaces, model, etc. They also have TourBuilder Go - which is used by the onsite teams to create as many videos as they want. This has been great in many situations - getting videos of all apartment homes or when you have multiple stages of a community like a lease up or a stabilized property that is going through renovations.

What could LCP Media do better?

I don't love how similar the names of the products are. It can cause confusion with operations or people not as familiar but once you explain it to different teams they quickly understand.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Izzy C.
Official Vendor Response
Chief Marketing Officer, LCP Media

Thank you so much for your review! We're thrilled to hear how much you enjoy using TourBuilder Pro (Professional Property Tours) and Go (Unit-Level Tours), and we appreciate your feedback on the product names. It's great to know our platform is easy to use and effective for your needs. If there's anything else we can do, we're always here to help! - LCP Media

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