HOMEReputation ManagementEngage & Engage Plus

Engage & Engage Plus

by Widewail
5.0()
Claimed Listing

Product Overview

Product Description

Engage and Engage Plus are the foundation of Widewail. Our reputation management platform monitors for new review activity and social media activity and presents the review as a task to our team of Review Response Specialists. This team responds to every single customer with no templates - custom responses to every resident review and social comment, to date managing 1M+ reviews. With Widewail's team of experts, managing online reviews and providing high-quality resident engagement is easy.

Main Features

Personalized & Customized
Engage is a people-powered service with a team of expert writers with experience responding to millions of reviews. Each response is customized and personalized to the resident, saving your team time without sacrificing quality.
Negative Review Management
Engage is a managed service, working in lock-step with your team. We send positive responses out immediately, but for less-than-satisfied residents, we require your help to provide thoughtful responses, in context with an upset resident's experience.
2 Hour Response Time
Expect high-quality responses with a fast turnaround time. Our platform constantly monitors your reviews and we average a response time of 2 hours during standard business hours.
Product Categories
Reputation Management, Social Media
Industries Served
Affordable Housing, Multifamily, Senior Living, Student Housing
Good For
Lease-UpsSmall to Mid-Size OperatorsLarge OperatorsCorporate Teams

Company Information

Company
Widewail
HQ Location
Burlington, VT
Year Founded
2017
Number of Employees
50-100
Company Website

www.widewail.com/

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LinkedIn Profile

www.linkedin.com/company/widewail/

Integration Partners

See if Widewail connects with your favorite tools. For product-to-product integrations or technical questions, reach out to Widewail for more information.

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AppFolio
Data provided by
Revyse
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Entrata
Data provided by
Propexo
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Propertyware®
Data provided by
Revyse
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RealPage
Data provided by
Propexo
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Rent Manager
Data provided by
Propexo
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Yardi Voyager
Data provided by
Propexo
Last verified 07/12/2024

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1 Review

5.0

5.0

Customer Support

5.0

Value

5.0

Onboarding Experience

5.0

Compatibility

JK
VP, Centralized Services, Cardinal Group Companies

5.0 - a year ago

Thorough, Customized Replies to Your Prospects & Residents

What was your company’s primary use case for Engage & Engage Plus?

We used Engage & Engage Plus to respond to reviews and social media posts across 300+ communities.

What do you like most about Engage & Engage Plus?

So many good things! Widewail doesn't do templates. Every review or social media post gets a thorough, customized response that (1) speaks to the customer's needs and (2) boosts your property SEO through keyword usage in replies.

What could Engage & Engage Plus do better?

The Widewail team was great about taking our feedback when responding to sensitive reviews or comments. We talked through words to avoid using to ensure our language and terminology onsite matched what the Widewail team was preparing in responses.

Who would you recommend Engage & Engage Plus to?

This product is beneficial for any management team dealing with reputation challenges, onsite turnover, and onsite burnout. It's a quick and efficient way to ensure a continued focus on reputation management, even as onsite teams get pulled in more and more directions.

Customer support and service

Working with the team at Widewail is like having an on-demand marketing consultant. They are marketers at heart with a passion for reputation management.

Value for money

Time savings? Check. Response times? Check. Response content? Check. We ask our property teams to do enough, and this is an easy means of leaving reputation management to the professionals for the betterment of the community.

Ease of onboarding

Adding and removing communities from the platform was never an issue, unlike some other platforms.

Compatibility with your existing solutions

Widewail IS the solution. Once you start working with their team and seeing the value their tools bring, there's no need for another reputation management solution.
See All Reviews

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