Thorough, Customized Replies to Your Prospects & Residents
What was your company’s primary use case for Engage & Engage Plus?
We used Engage & Engage Plus to respond to reviews and social media posts across 300+ communities.
What do you like most about Engage & Engage Plus?
So many good things! Widewail doesn't do templates. Every review or social media post gets a thorough, customized response that (1) speaks to the customer's needs and (2) boosts your property SEO through keyword usage in replies.
What could Engage & Engage Plus do better?
The Widewail team was great about taking our feedback when responding to sensitive reviews or comments. We talked through words to avoid using to ensure our language and terminology onsite matched what the Widewail team was preparing in responses.
Who would you recommend Engage & Engage Plus to?
This product is beneficial for any management team dealing with reputation challenges, onsite turnover, and onsite burnout. It's a quick and efficient way to ensure a continued focus on reputation management, even as onsite teams get pulled in more and more directions.
Customer support and service
Working with the team at Widewail is like having an on-demand marketing consultant. They are marketers at heart with a passion for reputation management.
Value for money
Time savings? Check. Response times? Check. Response content? Check. We ask our property teams to do enough, and this is an easy means of leaving reputation management to the professionals for the betterment of the community.
Ease of onboarding
Adding and removing communities from the platform was never an issue, unlike some other platforms.
Compatibility with your existing solutions
Widewail IS the solution. Once you start working with their team and seeing the value their tools bring, there's no need for another reputation management solution.