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HOMEPayment ProcessingZego, a Global Payments companyReviews

Zego, a Global Payments company Reviews

31 Reviews

4.2

4.4

Customer Support

4.0

Value

4.3

Onboarding Experience

4.4

Compatibility

KC
community manager

3.5 - 6 hours ago

Zego makes a difference

What was your company’s primary use case for Zego, a Global Payments company?

Zego has taken the stress off of my plate to ensure that our residents receive timely billing for their utilities

What do you like most about Zego, a Global Payments company?

They have customer service to answer questions, and they take multiple tasks off of my to do list.

What could Zego, a Global Payments company do better?

Ensure the accuracy is better

Who would you recommend Zego, a Global Payments company to?

any property manager

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

NM
Community Manager

5.0 - 2 days ago

Great Company to work with for utility billing

What was your company’s primary use case for Zego, a Global Payments company?

Utility billing

What do you like most about Zego, a Global Payments company?

Ease of use

What could Zego, a Global Payments company do better?

None

Who would you recommend Zego, a Global Payments company to?

Everyone

Customer support and service

Great company to work with for utility and rent billings for residents

Value for money

Great company to work with for utility and rent billings for residents

Ease of onboarding

Great company to work with for utility and rent billings for residents

Compatibility with your existing solutions

Great company to work with for utility and rent billings for residents
SL
Property Manager

4.3 - 9 days ago

Zego Benefits Everyone

What was your company’s primary use case for Zego, a Global Payments company?

Primary use is for rent collection. We also use Zego for billing of the utilities (water/sewer/trash).

What do you like most about Zego, a Global Payments company?

I like the ease of the portal. All information is there for review and consideration.

What could Zego, a Global Payments company do better?

Zego has done an amazing job of reaching out to associates to engage in a more in-depth conversation of how the company can help to maximize the usage of the portal, as well as up to date information of the industry...this should be ongoing education and information sharing.

Who would you recommend Zego, a Global Payments company to?

Any property management company.

Customer support and service

Any time I have reached out or asked a resident to reach out regarding the payment portal, the help has been professional, quick and able to determine what any issue may be and help to resolve it.

Value for money

I do not have this information, as the Asset Manager is in charge of that.

Ease of onboarding

Sometimes new residents have a problem setting up their online account, but when asked to contact Zego to help, the help has been awesome, and we always get the issue resolved quickly and professionally.

Compatibility with your existing solutions

I do not use any other programs.
KG
Manager, Saguaro Sun

3.3 - 10 days ago

Review

What was your company’s primary use case for Zego, a Global Payments company?

We use this platform for all of our payments coming from Residents to play their land lease.

What do you like most about Zego, a Global Payments company?

It is Automatic

What could Zego, a Global Payments company do better?

Not sure yet

Who would you recommend Zego, a Global Payments company to?

Yes

Customer support and service

I like the number

Value for money

I do not pay the bill

Ease of onboarding

Haven't done this

Compatibility with your existing solutions

Have nothing to compare with
JG
Assistant Property Manager

4.3 - 11 days ago

Zego pay

What was your company’s primary use case for Zego, a Global Payments company?

Zego is great for our online tenants that love to pay their rents online without the hassle of using checks or money orders. No more waiting for the checks to clear just have it directly deducted from your bank account or pay at any zego accepted location.

What do you like most about Zego, a Global Payments company?

their fast customer service

What could Zego, a Global Payments company do better?

more inncentives

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

XM

3.5 - 15 days ago

Zego Review

What was your company’s primary use case for Zego, a Global Payments company?

Utility Billing

What do you like most about Zego, a Global Payments company?

The ease of use

What could Zego, a Global Payments company do better?

Nothing

Who would you recommend Zego, a Global Payments company to?

Associates

Customer support and service

Value for money

Ease of onboarding

Because it is a very useful tool that is easy to access and utilize

Compatibility with your existing solutions

N/A
TC
Bollinger Hills Homeowners Assn.

2.3 - 24 days ago

Payment Processing

What was your company’s primary use case for Zego, a Global Payments company?

Needing a portal for homeowner dues payments

What do you like most about Zego, a Global Payments company?

Easy to use for homeowners once they sign up.

What could Zego, a Global Payments company do better?

Link the payments to bank deposits with a number or address that shows up on bank statement of recipient (Bollinger Hills).

Who would you recommend Zego, a Global Payments company to?

Would recommend ZEGO to any entity that collects rents or dues.

Customer support and service

ZEGO lacks some options that have been causing issues including homeowner sign up and determining bank deposits.

Value for money

Too expensive for about 75% of our homeowners so they send checks or use their bank’s bill-pay.

Ease of onboarding

Too many uses for one field use like signing up for HOA dues only.

Compatibility with your existing solutions

Not compatible with my Quick Books.
KE
Office Manager, Aishel Real Estate

5.0 - a month ago

Wonderful service

What was your company’s primary use case for Zego, a Global Payments company?

Rent payment portal.

What do you like most about Zego, a Global Payments company?

Easy to use service. Setting up new locations and accounts is very easy.

What could Zego, a Global Payments company do better?

Quicker responses to issues.

Who would you recommend Zego, a Global Payments company to?

Any business in property management that collects monthly rent payments.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JS

4.0 - a month ago

Zego

What was your company’s primary use case for Zego, a Global Payments company?

Tenant payment system

What do you like most about Zego, a Global Payments company?

It makes payment collections convenient

What could Zego, a Global Payments company do better?

Love it as it is, but maybe more payment places?

Who would you recommend Zego, a Global Payments company to?

I recommend Zego to everyone on the landlord forums that I participate in already

Customer support and service

I have never had to call for help

Value for money

I this their fees are acceptable

Ease of onboarding

It was very simple

Compatibility with your existing solutions

I love the convenience and ease of use.
GO
Accountant, EMPH

3.3 - a month ago

Excellent source of rental collection

What was your company’s primary use case for Zego, a Global Payments company?

Rent collections

What do you like most about Zego, a Global Payments company?

Information source, Implementation Specialists.

What could Zego, a Global Payments company do better?

Nothing

Who would you recommend Zego, a Global Payments company to?

Any Rental Companies

Customer support and service

Everybody needs to know how good they are.

Value for money

Ease of onboarding

Compatibility with your existing solutions

CJ

2.8 - 3 months ago

Works well, in theory

What was your company’s primary use case for Zego, a Global Payments company?

We use mobile doorman at the property I work at and the features it offers is wonderful and helps take certain loads off the on site management team (like reserving the loading zone, or guest suite, or clubrooms, or even guest parking). It is also a hub for events, announcements, and the ability to enter work orders with just a few button clicks.

What do you like most about Zego, a Global Payments company?

I like the customizability within the app. I can create reservable spaces, list events, chat with residents, and easily view work orders to help make sure the property stays on top of everything!

What could Zego, a Global Payments company do better?

The app is currently experiencing a lot of issues around being able to log in, which is necessary to enjoy any of the benefits I listed above. We, onsite, HAVE to be able to have more functionality with resetting passwords and whatnot as it currently takes days for any IT ticket to be responded to. The reliability of the app and the slow customer service makes this app far less desirable than it used to be.

Customer support and service

Very slow response time, and I have to contact them to complete simple tasks like password resets, because apparently that function doesn't even work.

Value for money

I don't know the pricing as that is determined at a property management company level

Ease of onboarding

Compatibility with your existing solutions

PS
Harbor Group Management

5.0 - 3 months ago

ZEGO IS AMAZING!

What was your company’s primary use case for Zego, a Global Payments company?

We use Zego to accept payments from our prospective tenants as well as current tenants.

What do you like most about Zego, a Global Payments company?

Ease of use

What could Zego, a Global Payments company do better?

Not at all

Who would you recommend Zego, a Global Payments company to?

Yes! Multifamily communities

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

CR
Property manager

4.0 - 4 months ago

Best Epay integration

What was your company’s primary use case for Zego, a Global Payments company?

We use zego for tenant payment facilitation and love that they can use auto pay and pay from a checking savings credit or debit card!

What do you like most about Zego, a Global Payments company?

They’re easy to work with, and add banks with or remove accounts.

What could Zego, a Global Payments company do better?

No complaints here :)

Who would you recommend Zego, a Global Payments company to?

Any property manager!

Customer support and service

They’re usually swift to andwer

Value for money

Ease of onboarding

Compatibility with your existing solutions

BM
Director of IT, WillMax Capital

4.8 - 5 months ago

Online Rental Payments & Utility Billing is a Cinch

What was your company’s primary use case for Zego, a Global Payments company?

We use them as our payment processor. They handle all our online and scanned (in-office) payments on each of our apartment communities. We also use them to do our monthly rental and utility (RUBS) statements.

What do you like most about Zego, a Global Payments company?

My favorite thing about Zego is that it is seamlessly integrated with Rent Manager. We rarely ever have an issue and when we do it's resolved quickly and simply.

What could Zego, a Global Payments company do better?

I'm wracking my brain and truly cannot think of anything.

Who would you recommend Zego, a Global Payments company to?

Other individuals in the apartment industry that need a platform to accept rental payments or handle utility billing. Zego is really well versed on our industry and all of the laws to help your team navigate the best plan for your team to move forward with.

Customer support and service

I have a dedicated client representative for payments as well as utility management. Can't ask for much better.

Value for money

I've priced it against other companies and their payment processing is comparable to others in the market while I believe their utility management is at a nice cost savings compared to others.

Ease of onboarding

It's been a long time since we onboarding onto the payment side so I can't truly remember that but we onboarded our company to use them for utility billing about 6 years ago. It has been a huge time saving for me since we switched.

Compatibility with your existing solutions

As already stated. We use Rent Manager as our Property Management solution and they are seamlessly integrated with that platform.
BR
Property Manager

5.0 - 5 months ago

Good product for student housing payment collection

What was your company’s primary use case for Zego, a Global Payments company?

Integrating with our property management software and resident portal to facilitate payment transactions between residents and our company.

What do you like most about Zego, a Global Payments company?

Ease of use and integration with our software/website.

What could Zego, a Global Payments company do better?

Would be nice if email reminders sent out by Zego could be customized to direct our residents to the portal we use, rather than other Zego platforms we do not utilize.

Who would you recommend Zego, a Global Payments company to?

Student Housing complexes, multi-family apartment complexes.

Customer support and service

They have been responsive and timely in responding to issues.

Value for money

It is a good value.

Ease of onboarding

Intuitive and compatible with our existing portals and software.

Compatibility with your existing solutions

Works great with the property management software we use and our resident portal.
JL
Dir. Business Development

4.3 - 5 months ago

Run don't walk to Zego's suite of products

What was your company’s primary use case for Zego, a Global Payments company?

I was looking for a more white label experience to present to my residents, Mobile Doorman provided the customization we wanted while maintaining the back-end support systems a company like mine needs.

What do you like most about Zego, a Global Payments company?

Having been a user and pilot user of many zego products and features over the years one thing has stood out; their value on customer input to help drive product initiatives.

What could Zego, a Global Payments company do better?

The inherent challenges of an integrated product vs. single stack solution. If something were to operate incorrectly the separation of products can increase the troubleshooting workload.

Who would you recommend Zego, a Global Payments company to?

I would reccomend the Zego solution to any management company looking to improve their resident experience and site operational efficiency.

Customer support and service

They truly act as a partner, readily availible to discuss our on-going evolution and needs.

Value for money

The ROI has been outstanding.

Ease of onboarding

This is one area that has greatly improved over the years of use. The onboarding is very hands off aside from integrations and worksheet completion.

Compatibility with your existing solutions

The integration with our other PMS platform has been excellent.
AC
VP Finance and Administation

4.3 - 6 months ago

Zego speeds us up

What was your company’s primary use case for Zego, a Global Payments company?

To help with online payment of rents and also ACH

What do you like most about Zego, a Global Payments company?

It is seamless and set it and forget it software

What could Zego, a Global Payments company do better?

It woudl be great to have all features turned on it Canada

Who would you recommend Zego, a Global Payments company to?

Any property manager, especially ones using RentManager or other software it integrates with

Customer support and service

Almost every support call is dealt with quickly

Value for money

It comes with an average cost

Ease of onboarding

Our Rentmanager partner helped us get it activated very quickly

Compatibility with your existing solutions

It is fully integrated with RentManager
NB

5.0 - 6 months ago

Great software overall!

What was your company’s primary use case for Zego, a Global Payments company?

online payments for rent, utilities,

What do you like most about Zego, a Global Payments company?

user friendly, great customer service, seamless and easy payment system for residents

What could Zego, a Global Payments company do better?

more affordable service fees:)

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

SC
Leasing Agent, Resprop Management

5.0 - 6 months ago

Great Site & easy to use!

What was your company’s primary use case for Zego, a Global Payments company?

Pay tenants rent

What do you like most about Zego, a Global Payments company?

Great Site & easy to use!

What could Zego, a Global Payments company do better?

nothing in my opinion

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Cc
Manger, WaK Management

5.0 - 7 months ago

user friendly

What was your company’s primary use case for Zego, a Global Payments company?

Payments, Billing,

What do you like most about Zego, a Global Payments company?

user friendly

What could Zego, a Global Payments company do better?

software is easy to use

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

AJ
Regional Property Manager

3.8 - 8 months ago

Excellent Service

What was your company’s primary use case for Zego, a Global Payments company?

Online payments and no longer taking money orders

What do you like most about Zego, a Global Payments company?

The ease of payments for our residents and the customer service.

What could Zego, a Global Payments company do better?

I don't have any complaints

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JS

5.0 - 8 months ago

Zego is the best!

What was your company’s primary use case for Zego, a Global Payments company?

We wanted a system where our Tenants had the option to pay online. Zego allowed for this!

What do you like most about Zego, a Global Payments company?

My favorite feature about Zego is the integration process to our software system.

What could Zego, a Global Payments company do better?

I love Zego!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

BM
leasing agent

5.0 - 8 months ago

Zego property Management

What was your company’s primary use case for Zego, a Global Payments company?

online payments

What do you like most about Zego, a Global Payments company?

The ease of use of their portal.

What could Zego, a Global Payments company do better?

Take less time in processing ACH transactions and refunds

Who would you recommend Zego, a Global Payments company to?

All businesses who process rent payments.

Customer support and service

They always reply in a timely manner

Value for money

Ease of onboarding

Compatibility with your existing solutions

JW
Assistant Community Director, Prestige Multifamily Group

5.0 - 8 months ago

Zego is #1 for Resident Payments

What was your company’s primary use case for Zego, a Global Payments company?

Posting resident payments and getting more online rent payments.

What do you like most about Zego, a Global Payments company?

Integrates with Resman perfectly. Zego is continuing to advance their products to make multifamily management easier. Partnering with Plaid and Best Egg has helped us get more online payments, faster deposits into our bank, and happier residents with expanded payment options during hard economic times.

What could Zego, a Global Payments company do better?

Work with clearing houses to deposit payments faster

Who would you recommend Zego, a Global Payments company to?

Anyone operating in multifamily looking to upgrade the resident rent payment experience

Customer support and service

Zego support is easy to navigate, quick response times, and they are great at solving problems that arise or answering any questions you have

Value for money

Low cost and great value what it brings to our company

Ease of onboarding

I'd assume with how easy the software is to use, that onboarding would be just as easy. Did not have to go through this, Zego was already integrated with our software when I arrived, but we have kept it the past 4+ years.

Compatibility with your existing solutions

Integrates with Resman seamlessly
GC
Controller, Management Services Corporation

4.5 - 8 months ago

Zego Payments saves us time and $$

What was your company’s primary use case for Zego, a Global Payments company?

Zego has provided a platform for our residents to make online rent payments. This offers more methods for making payments, and streamlines the process for our residents.

What do you like most about Zego, a Global Payments company?

Tenant payments are automatically integrated with our accounting software

What could Zego, a Global Payments company do better?

Provide incentives for more utilization of the platform

Who would you recommend Zego, a Global Payments company to?

Property management companies, mini storage, commercial real estate.

Customer support and service

Zego saves us a lot of time as we do not have to handle checks and post to the tenant ledgers

Value for money

Zego saves us money as we do not have to hire additional staff

Ease of onboarding

The dashboard is easy to use

Compatibility with your existing solutions

Integrates with our accounting software
JP
Property Manager

4.5 - 8 months ago

Great for Rent payments

What was your company’s primary use case for Zego, a Global Payments company?

We use the online portal for rent payments

What do you like most about Zego, a Global Payments company?

Makes it much easier for management and tenants to pay and track payments, no more running to the bank all the time.

What could Zego, a Global Payments company do better?

Not sure

Who would you recommend Zego, a Global Payments company to?

Everyone

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

KC

2.8 - 8 months ago

A Good Service with Room for Improvement

What was your company’s primary use case for Zego, a Global Payments company?

We use the Mobile Doorman resident app that Zego purchased in the last few years.

What do you like most about Zego, a Global Payments company?

I like that we have a program that allows us to easily connect with our residents and let them reach us through messages, service requests, etc.

What could Zego, a Global Payments company do better?

When they took over Mobile Doorman, they launched an update that was supposed to make the app better, but removed an number of features we were used to using. When these missing features were brought to their tech support team's attention, I was told the features "didn't exist." Yes... because you got rid of them? Support requests also take quite a while to be resolved and often need to be re-submitted, because they'll be closed without the issue being fixed.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

JA
Property Manager

4.0 - 8 months ago

Zego

What was your company’s primary use case for Zego, a Global Payments company?

We use Zego for Auto pay.

What do you like most about Zego, a Global Payments company?

I like that zego does everything for you. Once the autp draft is done they put it on the ledger and I dont have to do a thing with it.

What could Zego, a Global Payments company do better?

Not sure

Who would you recommend Zego, a Global Payments company to?

Every one

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

AI
Property Manager, May Hosiery Lofts LLC

5.0 - 8 months ago

Zego - Payments Simplified

What was your company’s primary use case for Zego, a Global Payments company?

We use Zego to process our monthly rental payments, deposit/escrow payments, and utilities from residents.

What do you like most about Zego, a Global Payments company?

The reports are very clear and easy to sort through, and it's very cost effective.

What could Zego, a Global Payments company do better?

I haven't had any issues with Zego!

Who would you recommend Zego, a Global Payments company to?

Anyone that needs electronic payment processing will benefit from their products.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

It integrates with rent manager seamlessly
DJ
Portfolio Manager

3.5 - 8 months ago

Payment Made Easy

What was your company’s primary use case for Zego, a Global Payments company?

We use Zego as our primary source of payments processing.

What do you like most about Zego, a Global Payments company?

Zego is simple and easy for residents to use, both as an online payments platform, but also for an alternative to money orders. This dramatically reduces the amount of manual payments process we have to do in our office.

What could Zego, a Global Payments company do better?

I think it would be great if processing times for ACH transfers were faster; however, I know that's not entirely up to Zego. I also like that they've added a way for residents to splity payments and still allow managment companies to get paid on time. This was something they did not previously have/offer.

Who would you recommend Zego, a Global Payments company to?

Anyone if property managment looking for an affordable payments processing solution at scale.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

AP

5.0 - 8 months ago

Great product for rent collections

What was your company’s primary use case for Zego, a Global Payments company?

We primarily use Zego for rent collection.

What do you like most about Zego, a Global Payments company?

Our favorite thing about Zego is the flexibility and convenience it offers for rent payments. Residents appreciate the ability to pay online using ACH, credit cards, or CashPay. Zego is great because now we do not have to scan every individual check and money order which saves us a ton of time.

What could Zego, a Global Payments company do better?

I can't think of anything.

Who would you recommend Zego, a Global Payments company to?

I think other property managers would greatly benefit from Zego! It has saved our company a ton of time.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

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