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HOMELeasing AIZuma

Zuma

by Zuma
4.3()
Claimed Listing

Product Overview

Product Description

Kelsey is an AI-powered virtual leasing assistant supported by a human network of leasing professionals to immediately engage, qualify, nurture, and convert your leads into leases. Our hybrid approach combined with smooth integrations into your current software, Zuma, and its AI Kelsey, provides market-leading operational efficiency with an exceptional renter experience.

Product Categories
Leasing AI
Industries Served
Multifamily

Company Information

Company
Zuma
HQ Location
Santa Monica, California
Year Founded
2021
Number of Employees
51-200
Company Website

www.getzuma.com

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LinkedIn Profile

www.linkedin.com/company/getzuma/

Integration Partners

See if Zuma connects with your favorite tools. For product-to-product integrations or technical questions, reach out to Zuma for more information.

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Knock CRM
Data provided by
Revyse
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ResMan
Data provided by
Revyse
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Yardi RentCafe
Data provided by
Propexo
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Yardi Voyager
Data provided by
Propexo
Last verified 03/10/2025

4 Reviews

4.3

5.0

Customer Support

4.0

Value

3.8

Onboarding Experience

4.3

Compatibility

NF

4.8 - a year ago

Great product and customer service

What was your company’s primary use case for Zuma?

Provides with a reliable AI to qualify our prospects, send traffic to our site teams, weeding out unqualified leads. Allows our site team and central sales team more time of their day to focus on quality touchpoints and better customer service.

What do you like most about Zuma?

Always receptive of feedback, quick to respond and adjust when needed. Provide a very reliable product and service.

What could Zuma do better?

With most AI in the early stages, everyone is still learning different demographics, markets, the approach to specific scenarios.

Who would you recommend Zuma to?

Anyone in multi-family.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

CV
Director of Leasing and Marketing, Akara Partners

4.0 - a year ago

Rest Easy Knowing Every Prospect is Nurtured

What was your company’s primary use case for Zuma?

To ensure every prospect coming in from ILS or Website was getting ample, quick, and consistent communication to provide a better leasing experience and faster conversions.

What do you like most about Zuma?

The fact that Kelsey interacts like a real human being and is always asking to book a tour. I like the consistent follow up for unresponsive leads to stay in front of them. Kelsey is easy to update and program with many different behaviors and responses. I also LOVE the support team Jonathan and Kaitlyn!

What could Zuma do better?

Allow for management teams to update any specials or changes in a dashboard. Have easier accessible analytics with more detailed reporting and granular demographics of communication. Provide post move-in and pre-renewal AI technology.

Who would you recommend Zuma to?

I would recommend using ZUMA for new brands. new lease ups and those in competitive markets with abundant amount of leads.

Customer support and service

The Zuma teams are quick to respond and take time to review challenges and analytics.

Value for money

Since Kelsey/Zuma only provide pre-move in and lead nurturing it is a little pricey given there are other technologies that can do lead, pre-move-in, post move-in and pre-renewal outreach for less money.

Ease of onboarding

Since we are a small team and don't have a team for integrations the onboarding did take a few weeks but the ZUMA team was very supportive and conducted testing. We launched near Christmas and they were so helpful, even over the holidays.

Compatibility with your existing solutions

No issues
See All Reviews

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