Zuma Reviews

Provides with a reliable AI to qualify our prospects, send traffic to our site teams, weeding out unqualified leads. Allows our site team and central sales team more time of their day to focus on quality touchpoints and better customer service.

Always receptive of feedback, quick to respond and adjust when needed. Provide a very reliable product and service.

With most AI in the early stages, everyone is still learning different demographics, markets, the approach to specific scenarios.

Anyone in multi-family.

To ensure every prospect coming in from ILS or Website was getting ample, quick, and consistent communication to provide a better leasing experience and faster conversions.

The fact that Kelsey interacts like a real human being and is always asking to book a tour. I like the consistent follow up for unresponsive leads to stay in front of them. Kelsey is easy to update and program with many different behaviors and responses. I also LOVE the support team Jonathan and Kaitlyn!

Allow for management teams to update any specials or changes in a dashboard. Have easier accessible analytics with more detailed reporting and granular demographics of communication. Provide post move-in and pre-renewal AI technology.

I would recommend using ZUMA for new brands. new lease ups and those in competitive markets with abundant amount of leads.

We're a consulting agency that tested Zuma with a client looking for a solution to pre-screen & pre-qualify prospects for affordable housing.

The team at Zuma was a delight to work with. Jonathon and Kaitlyn worked closely with us over our test period to train "Kelsey" to prescreen prospects and match them to affordable units. Our desired model required a bit of complexity for Kesley to access available units in our PM software, income restrictions per specific units, and deliver back appointments and prospect data into our CRM. The team was responsive and anticipated Kelsey's reactions really well. Kelsey proved to be highly trainable. I was really impressed.

They were a great partner, but unfortunately, at the end of the test period, it was deemed that we just couldn't quite get across the finish line with the existing tech stack without extreme measures that neither the client or Zuma were able to tackle. I'm still impressed though.

Any operator using tech (PM/CRM) that is already integrated with Zuma. Kelsey was well on her way to earning employee of the month for handling so many prospects at once, booking appointments, and following up.