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HOMELeasing AIZumaReviews

Zuma Reviews

4 Reviews

4.3

5.0

Customer Support

4.0

Value

3.8

Onboarding Experience

4.3

Compatibility

NF

4.8 - a year ago

Great product and customer service

What was your company’s primary use case for Zuma?

Provides with a reliable AI to qualify our prospects, send traffic to our site teams, weeding out unqualified leads. Allows our site team and central sales team more time of their day to focus on quality touchpoints and better customer service.

What do you like most about Zuma?

Always receptive of feedback, quick to respond and adjust when needed. Provide a very reliable product and service.

What could Zuma do better?

With most AI in the early stages, everyone is still learning different demographics, markets, the approach to specific scenarios.

Who would you recommend Zuma to?

Anyone in multi-family.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

CV
Director of Leasing and Marketing, Akara Partners

4.0 - a year ago

Rest Easy Knowing Every Prospect is Nurtured

What was your company’s primary use case for Zuma?

To ensure every prospect coming in from ILS or Website was getting ample, quick, and consistent communication to provide a better leasing experience and faster conversions.

What do you like most about Zuma?

The fact that Kelsey interacts like a real human being and is always asking to book a tour. I like the consistent follow up for unresponsive leads to stay in front of them. Kelsey is easy to update and program with many different behaviors and responses. I also LOVE the support team Jonathan and Kaitlyn!

What could Zuma do better?

Allow for management teams to update any specials or changes in a dashboard. Have easier accessible analytics with more detailed reporting and granular demographics of communication. Provide post move-in and pre-renewal AI technology.

Who would you recommend Zuma to?

I would recommend using ZUMA for new brands. new lease ups and those in competitive markets with abundant amount of leads.

Customer support and service

The Zuma teams are quick to respond and take time to review challenges and analytics.

Value for money

Since Kelsey/Zuma only provide pre-move in and lead nurturing it is a little pricey given there are other technologies that can do lead, pre-move-in, post move-in and pre-renewal outreach for less money.

Ease of onboarding

Since we are a small team and don't have a team for integrations the onboarding did take a few weeks but the ZUMA team was very supportive and conducted testing. We launched near Christmas and they were so helpful, even over the holidays.

Compatibility with your existing solutions

No issues
LB
SVP Of Multi-Family Operations, Case & Associates

4.5 - a year ago

Kelsey

What was your company’s primary use case for Zuma?

The AI nurtures our leads from our website.

What do you like most about Zuma?

We have seen an increase in our web traffic converting to appointments for our on-site teams. Kelsey gives us a way to engage with the prospect quickly.

What could Zuma do better?

As always when dealing with technology, there are a few "bugs" that pop up from time to time. Zuma is always willing to assist us immediately; however, you need patience while working through the issue.

Who would you recommend Zuma to?

I believe their application for AI is great for the multi-family industry.

Customer support and service

Everyone from all areas of Zuma are courteous and beyond helpful!

Value for money

Zuma has a great product with great pricing!

Ease of onboarding

Onboarding anything has its issues...I now believe we know how to onboard better in the future from a company to employee stand point.

Compatibility with your existing solutions

JR
Founder & CMO, Cadence Marketing Solutions, LLC

3.8 - a year ago

We were impressed!

What was your company’s primary use case for Zuma?

We're a consulting agency that tested Zuma with a client looking for a solution to pre-screen & pre-qualify prospects for affordable housing.

What do you like most about Zuma?

The team at Zuma was a delight to work with. Jonathon and Kaitlyn worked closely with us over our test period to train "Kelsey" to prescreen prospects and match them to affordable units. Our desired model required a bit of complexity for Kesley to access available units in our PM software, income restrictions per specific units, and deliver back appointments and prospect data into our CRM. The team was responsive and anticipated Kelsey's reactions really well. Kelsey proved to be highly trainable. I was really impressed.

What could Zuma do better?

They were a great partner, but unfortunately, at the end of the test period, it was deemed that we just couldn't quite get across the finish line with the existing tech stack without extreme measures that neither the client or Zuma were able to tackle. I'm still impressed though.

Who would you recommend Zuma to?

Any operator using tech (PM/CRM) that is already integrated with Zuma. Kelsey was well on her way to earning employee of the month for handling so many prospects at once, booking appointments, and following up.

Customer support and service

We had a great experience with Jonathon in sales, and Kaitlyn as our account manager. They listened closely and took our feedback back to programming to adjust how Kelsey reacted to our leads. It was really a great partnership.

Value for money

N/A - We really didn't get to this point in the test.

Ease of onboarding

The team was invested in our success, and the product was delivering beyond my initial expectations.

Compatibility with your existing solutions

Unfortunately, this was where the deal breaker was. If we could have integrated our CRM smoothly, we would have continued using Zuma. It just wasn't meant to be at this time.
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