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Latchel

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Company Information


Why Do Property Managers Choose Latchel For Virtual Concierge & Emergency Hotline Call Center Services? Property managers build their portfolios when they focus on growth activities. Handling maintenance issues interrupts from that and can cause stagnation in portfolio growth. Even worse, when it interrupts a good night's sleep and leads to an unproductive day. Property managers choose Latchel because instead of waking you up at 3am, your tenant calls Latchel. We take your tenant through an emergency diagnostic process and then troubleshoot their issue over the phone to prevent an unnecessary visit from a contractor. We are the ONLY maintenance coordinators with a patent pending technology that improves our accuracy and ability to help tenants resolve emergency issues fast.
HQ Location
San Francisco, California
Year Founded
2016
Number of Employees
51-200
Company Status
--
Company Website

www.latchel.com

Integration Partners


See if Latchel connects with your favorite tools. For product-to-product integrations or technical questions, reach out to Latchel for more information.
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Rent Manager
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Propexo
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Yardi Voyager
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Propexo
Last verified 07/12/2024

Products and Services


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Tenants, owners, and vendors have a constant stream of 24/7 needs that make it nearly impossible for you and your team to work "on" the business. You don't have the time or budget to create focus for your team AND meet the high needs of your customers. Latchel shields property managers and their teams from having to constantly jump in and out of customer issues while also enabling them to deliver top notch experiences to customers and increase business revenues. We understand that most of the pressing 24/7 needs come from maintenance, so Latchel focuses on handling 24/7 emergencies according to property manager and owner rules & preferences, a full maintenance coordination engine enabling property managers to stay on top of work orders and know exactly what's going on, plus a suite of benefits for residents designed to eliminate friction and bill disputes between residents and owners. Latchel's software can enable invoicing, estimates and approvals, owner, resident, and vendor + in-house team scheduling and communication, maintenance task + workflow management, video communication, and a robust analytics platform that gives you the visibility into exactly how you're performing and where your opportunities to improve are.

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