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HOMEMaintenance TechnologyAppWork MaintenanceReviews

AppWork Maintenance Reviews

6 Reviews

4.8

4.8

Customer Support

4.7

Value

4.8

Onboarding Experience

4.8

Compatibility

kb
community manager, village Station Apartment

5.0 - 7 months ago

community manager at village station

What was your company’s primary use case for AppWork Maintenance?

Maintenance request, incident reports, make readys

What do you like most about AppWork Maintenance?

how easy it is to submit the work orders

What could AppWork Maintenance do better?

everything is fine.

Who would you recommend AppWork Maintenance to?

let the admin side close workorders

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Sean L.
Official Vendor Response
Co-founder, AppWork

Hello Kayla, Thank you so much for taking the time to share your experience with AppWork at Village Station! We're thrilled to hear that submitting work orders has been streamlined for your team. Your feedback is invaluable in helping us continuously improve and serve our community better. We also appreciate your suggestion regarding giving admin users the ability to close work orders. It's great insights like yours that help us enhance our software's functionality. We'll definitely consider this feature for our upcoming updates. Thank you once again for your recommendation and for being a part of the AppWork community. If there's anything more we can do to assist you or further enhance your experience, please don't hesitate to reach out. Warm regards, The AppWork Team

AM
Property Manager, Afton

5.0 - 7 months ago

User Friendly

What was your company’s primary use case for AppWork Maintenance?

Prospect scheduling and follow ups

What do you like most about AppWork Maintenance?

Its very user friendly and easy to understand. I love the reporting tool! APPWork's is so great!

What could AppWork Maintenance do better?

No suggestions.

Who would you recommend AppWork Maintenance to?

Sares Regis, Simpson Housing & Greystar

Customer support and service

AppWork's team is very friendly and responsive anytime I have a learning question. The platform is very user friendly.

Value for money

Service fits with my annual budget for the community

Ease of onboarding

I was able to pick up the platform within a day thanks to their training materials.

Compatibility with your existing solutions

Integration was a smooth transition.
MW
VP, Learning and Engagement , Atlantic Pacific Companies

5.0 - 7 months ago

Took our whole portfolio live

What was your company’s primary use case for AppWork Maintenance?

We are using AppWork to manage our service requests and make ready boards

What do you like most about AppWork Maintenance?

The ease of using the app - super intuitive. The customer support and ability to implement improvements quickly. The make ready board and the available customizations.

What could AppWork Maintenance do better?

Maybe have video training available section by section to make onboarding new team members simple.

Who would you recommend AppWork Maintenance to?

Anyone looking to simplify the work order management process and streamline the make ready board management.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

MB
Community Manager, Crestmont Apartment Homes

4.3 - 7 months ago

Only a Month in and WOW!

What was your company’s primary use case for AppWork Maintenance?

For our Facilities/Work Order Management.

What do you like most about AppWork Maintenance?

AppWork streamlines our maintenance process by enabling quick creation and management of work orders, ensuring our residence stays up-to-date effortlessly. Its mobile functionality empowers maintenance staff to efficiently handle tasks on-the-go. Additionally, the integration with Realpage allows seamless communication and access to our main system, enhancing overall efficiency.

What could AppWork Maintenance do better?

Allow the Property Manager to create and add certain things to their dashboard - like a report that is usually run etc.

Who would you recommend AppWork Maintenance to?

Any companies that create work orders and would like your staff to have the power and accountability to control all of the work orders.

Customer support and service

Carol - has been super amazing and so helpful with any thing I bring up.

Value for money

I did not have anything to do with the set up and cost etc.

Ease of onboarding

We had to send stuff to our admin at corporate to help set up - but otherwise I think it went great.

Compatibility with your existing solutions

As of right now it's been amazing to help us keep up with work orders and keep residents up to date.
CR
Community Manager , Sienna Ridge Apartments

4.8 - 7 months ago

Great Inovation

What was your company’s primary use case for AppWork Maintenance?

Maintenance Work Flow

What do you like most about AppWork Maintenance?

User Friendly

What could AppWork Maintenance do better?

It a new app , it still evolving

Who would you recommend AppWork Maintenance to?

Anyone in the industry who is not using it

Customer support and service

The app is new and it is still evolving

Value for money

Ease of onboarding

Always Felxible

Compatibility with your existing solutions

I like the report part
DL
JWC Living

4.8 - 10 months ago

App Work review

What was your company’s primary use case for AppWork Maintenance?

Assist with work orders and make readies

What do you like most about AppWork Maintenance?

The ability to oversee ALL maintenance from a distance

What could AppWork Maintenance do better?

Need a admin app

Who would you recommend AppWork Maintenance to?

Real Estate Management companies

Customer support and service

Sean and Carol have been fantastic to work with and super adaptive to our needs.

Value for money

great bang for your buck

Ease of onboarding

Very quick and seamless onboarding process

Compatibility with your existing solutions

Works well with our existing systems.
Sean L.
Official Vendor Response
Co-founder, AppWork

Hi Daniel, Thank you so much for taking the time to share your experience with AppWork. We're thrilled to hear that our solution has streamlined your maintenance oversight and integrated well with your existing systems. Your feedback regarding the ease of onboarding and the value you find in our service is greatly appreciated. We're especially grateful for your kind words about Sean and Carol. Our team prides itself on being adaptive and responsive to our clients' needs, and it's wonderful to know that their efforts have made a positive impact on your experience. Regarding your suggestion for an admin app, we are continually looking for ways to improve and enhance our services. Your feedback is invaluable in this process, and we will certainly consider this as we plan future updates. Once again, thank you for your support and trust in AppWork. We look forward to continuing to serve your needs and exceed your expectations.

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