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HOMEResident SurveysJ Turner Research Surveys

J Turner Research Surveys

by J Turner Research
4.4()
Claimed Listing

Product Overview

Product Description

Developed For Your Success, our comprehensive survey solutions provide valuable insights into prospect and resident satisfaction and employee engagement, enabling you to make data-driven decisions and drive success. Flagship Survey Program to understand the baseline of your Resident and Prospect experience: Resident Surveys Prospect Surveys Gain additional insight with our touchpoint and additional survey programs Move-in Maintenance Renewal Move-out Employee Voices

Product Positioning

For multifamily property operators and owners who strive for operational excellence, J Turner Research Surveys is the premier survey solution that provides comprehensive insights from residents, prospects, and employees. Unlike generic survey tools, our program is specifically tailored to the multifamily industry, ensuring that the feedback collected directly applies to improving your community’s performance and resident and employee experience. With actionable data and expert analysis from our business analytics consultants, J Turner Research Surveys empowers you to make informed decisions that drive success and foster a thriving living environment.

Main Features

Baseline Survey Program
Launch our thorough resident (TALi) and prospect surveys to gain a basic understanding of your communities' performance. Gain a holistic perspective of the residents' and prospects' experiences in your communities to initiate changes that matter to them.
Touchpoint Surveys
Gain consistent feedback on important interaction points your residents experience living in your community. These short surveys allow for consistent feedback on your day-to-day operations.
Survey Frequency
J Turner Research strategically launches our survey program in partnership with your organization. Our cadence and launch strategy avoids survey fatigue for your residents.
Action Planning Tool
The Action Planning Tool (APT) is an electronic action planning tool that allows property management teams to create and execute S.M.A.R.T. goals addressing high-priority feedback from your prospect, work order, and resident surveys.
Custom Survey
J Turner Research understands the opportunity for a custom survey from time to time: With our "Do It Yourself" survey option, creating and managing surveys is quick and easy, putting you in complete control within the survey platform. With our "Made to Order" survey option, strategically designed to fit your unique needs and managed by J Turner, you can easily obtain the insights you need to make data-driven decisions.
Actionable Data & Insights
We have built our survey analytics to dive deep into the data of survey feedback and responses. Our analytics, powered by AI, bring the real story to the surface, removing all questions about where to focus your efforts. Leverage our Business Analytics Consultants and Customer Success teams to stay on top of your survey feedback and develop strategic plans to improve your scores.
Product Categories
Resident Surveys, Resident Surveys
Industries Served
Affordable Housing, BTR (Build-To-Rent), Multifamily, Senior Living, Student Housing
Good For
Owner-OperatorsFee ManagersSmall to Mid-Size OperatorsLarge OperatorsOnsite Teams

Company Information

Company
J Turner Research
HQ Location
Houston, TX
Year Founded
2003
Number of Employees
11-50
Company Website

www.jturnerresearch.com/

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LinkedIn Profile

www.linkedin.com/company/j-turner-research/

Integration Partners

See if J Turner Research connects with your favorite tools. For product-to-product integrations or technical questions, reach out to J Turner Research for more information.

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Last verified 08/27/2024

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2 Reviews

4.4

4.5

Customer Support

4.0

Value

4.5

Onboarding Experience

4.5

Compatibility

DL
Director of Marketing, American Landmark

5.0 - 5 months ago

Professional Automation Done Right!

What was your company’s primary use case for J Turner Research Surveys?

We started with resident and prospect surveys with J Turner and are interested in moving toward employee surveys in the future.

What do you like most about J Turner Research Surveys?

Everyone gets burnt out when they receive too many surveys. J Turner makes sure they don't. If you want surveys that ACTUALLY get filled out by your residents and prospects this is the system to do it. Our previous system sent too many surveys at too many trigger points and we saw very little interaction and feedback.

What could J Turner Research Surveys do better?

I previously would have said to automate surveys so we can send via text, but we are working ont hat now.

Who would you recommend J Turner Research Surveys to?

The J Turner surveys are great for anyone from 10 properties to hundreds of properties. We started with roughly 8,500 units and now have 38,000+ units. Even with 8,500 units it was difficult to manage these in hours. J Turner makes the process simple, automated, and in a way that actually gets people to respond and give honest feedback.

Customer support and service

The support team at J Turner is above awesome. They go above and beyond for not just my team, but everyone I speak to who uses them.

Value for money

Again, 5+ on value for money. We feel that the amount of feedback we are now receiving from our surveys is invaluable, and the price we pay is fantastic.

Ease of onboarding

The setup is extremely easy.

Compatibility with your existing solutions

We use RealPage, which isn't always the easiest to be compatible with, but they make it smooth.
Lindsey O.
Official Vendor Response
Director of Brand and Marketing, J Turner Research

It's great to hear from you, Devin! Thank you for sharing what value our resident, prospect, and employee surveys have added to your company. With surveys, we aim to combine the benefits of automation with simplicity and ease of use to elicit the most genuine feedback from respondents. We are thrilled to see your five-star shout-out for our team. Our goal is always to provide service that helps free you up to do work that matters for your teams and residents, so we appreciate your gratifying remarks. We appreciate you!

KF

3.8 - 6 months ago

Highly Recommend

What was your company’s primary use case for J Turner Research Surveys?

To ensure that all of our Drucker + Falk properties provide great service and keep our residents and prospects happy at all of our communities, the reports help us share results with owners and onsite team members.

What do you like most about J Turner Research Surveys?

It gives our company a quick snapshot of our community's performance and they guide our team members on ways to improve.

What could J Turner Research Surveys do better?

As changes are made, for example, removing senior communities from being in the 1% Elite status to better communicate this information so the teams that are working very hard are not disappointed. Also when ORA numbers change that information needs to be communicated right away since most properties are very goal driven.

Who would you recommend J Turner Research Surveys to?

All businesses could benefit from this since everyone knows people check reviews on everything.

Customer support and service

We are so pleased with Anthony Harris. He is quick to answer any questions or concerns.

Value for money

We value how important this service is to our company.

Ease of onboarding

It was a very smooth process.

Compatibility with your existing solutions

Lindsey O.
Official Vendor Response
Director of Brand and Marketing, J Turner Research

Kathy, thank you for your feedback. When partners like you share how much they value the quality of our resident, prospect, and employee surveys and the detailed, insightful reports, it is very encouraging for us. Thank you, too, for complimenting Anthony for his supportive and knowledgeable service. As we continuously strive to provide exceptional products and service, client feedback is valuable for us, and we have noted your comments. If there is anything additional you would like to share, please email us at training@jturnerreserach.com.

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