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HOMEMystery ShopsMystery Shopping

Mystery Shopping

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Product Overview

Product Description

Managing a community means delivering a consistent, exceptional experience to every prospect. But even great teams can miss blind spots that hurt first impressions—we can help. Backed by 35+ years of multifamily expertise, Grace Hill Mystery Shopping in PerformanceHQ combines unbiased evaluations, smart tech, and assessment best practices to reveal the moments that make or break a lease. Learn More: https://gracehill.com/solutions/multifamily-mystery-shopping/

Product Positioning

Our timely, unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease. And short, upskill training courses help you cultivate a well-versed, proficient leasing team!

Main Features

Unbiased Performance Evaluations
Choose from various shop types and get access to highly trained multifamily mystery shoppers with nationwide coverage.
Variety of Shop Types
Choose from a variety of shop types to evaluate all communication channels: Phone Inquiry, Internet Inquiry, Onsite Tours, Virtual Tours, Facilities/Branding Inspection, Website Evaluation, and Combination Shops.
Upskill Courses
Access up to 30+ short training courses designed to address specific skill gaps identified during the shop, helping to cultivate a well-versed, proficient team! Plus, create performance action plans to help increase engagement and document coaching.
Powerful Reporting
Detailed reports offer shop results, score rankings, and more. Shop results highlight key areas to improve and upskill. Automatically distribute reports on a daily, weekly, or monthly basis.
Analytics Dashboard
Easily spot trends and identify areas to elevate your lead-to-lease experience with essential metrics, including: Average shop scores by shop type. Number of shops by shop type. Year over Year (YoY), Quarter over Quarter (QoQ), and Month over Month (MoM) trends.
Quarterly & Annual Programs
Whether you want the convenience of our Quarterly Program or the flexibility of the Annual Package, you are sure to find the solution that works best for your business. Additional shops can also be ordered on demand!
Product Categories
Mystery Shops, Resident Services, Property Management Software
Industries Served
Affordable Housing, Multifamily, Student Housing
Good For
Owner-OperatorsSmall to Mid-Size OperatorsLarge OperatorsOnsite TeamsCorporate Teams

Company Information

Company
Grace Hill
HQ Location
Irving, Texas
Year Founded
1998
Number of Employees
201-500
Company Website

gracehill.com/

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LinkedIn Profile

www.linkedin.com/company/grace-hill/

Integration Partners

See if Grace Hill connects with your favorite tools. For product-to-product integrations or technical questions, reach out to Grace Hill for more information.

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AppFolio
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Revyse
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RealPage
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Propexo
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ResMan
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Revyse
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Yardi Voyager
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Propexo
Last verified 06/18/2025

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