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Mystery Shopping

by Grace Hill
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Product Overview

Product Description

As a property manager, you aim to offer an exceptional experience, but even the best teams can overlook blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease. Learn More: https://gracehill.com/solutions/multifamily-mystery-shopping/

Product Positioning

Our timely, unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease. And short, upskill training courses help you cultivate a well-versed, proficient leasing team!

Main Features

Unbiased Performance Evaluations
Choose from various shop types and get access to highly trained multifamily mystery shoppers with nationwide coverage.
Upskill Courses
Access up to 30+ short training courses designed to address specific skill gaps identified during the shop, helping to cultivate a well-versed, proficient team! Plus, create performance action plans to help increase engagement and document coaching.
Powerful Reporting
Empower your team with valuable insights that improve performance and leasing conversions! Grace Hill includes powerful reporting tools with our mystery shopping programs, making it easy to manage shops and assign upskill training for your team. • Detailed reports offer shop results, score rankings, and more. • Opportunity to review and highlight areas for improvement. • Automatically distribute reports on a daily, weekly, or monthly basis.
Quarterly & Annual Programs
Whether you want the convenience of our Quarterly Program or the flexibility of the Annual Package, you are sure to find the solution that works best for your business. Additional shops can also be ordered on demand!
Product Categories
Mystery Shops
Industries Served
Affordable Housing, Multifamily, Student Housing

Company Information

Company
Grace Hill
HQ Location
Irving, TX
Year Founded
1998
Number of Employees
201-500
Company Website

gracehill.com/

Integration Partners

See if Grace Hill connects with your favorite tools. For product-to-product integrations or technical questions, reach out to Grace Hill for more information.

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AppFolio
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Revyse
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Entrata
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Propexo
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RealPage
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ResMan
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Revyse
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Yardi Voyager
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Propexo
Last verified 10/23/2024

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