HOMEResident SurveysSatisFacts & ApartmentRatings

SatisFacts & ApartmentRatings

4.8()
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MostLoved 2025

Revyse 2025 Best of Category Award Winner

Most Loved in Retention

SupportStar 2025

Revyse 2025 Best of Category Award Winner

Support Star in Retention

BestValue 2025

Revyse 2025 Best of Category Award Winner

Best Value in Retention

Product Overview

Product Description

As the leading multifamily provider of employee and resident surveys and largest source for verified online renter reviews, our comprehensive suite of survey and reputation management solutions ensures your success in both employee and resident satisfaction and retention. Our extensive AI-driven data analysis paired with unrivaled education and custom action plans, enables our partners to better attract, understand, and retain customers, with proven reduction in turnover and vacancy.

Product Categories
Resident Surveys
Industries Served
Affordable Housing, BTR (Build-To-Rent), Multifamily, Senior Living, Student Housing

Company Information

Company
ApartmentRatings & SatisFacts
HQ Location
El Segundo, California
Year Founded
2000
Number of Employees
11-50
Company Website

www.satisfacts.com

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LinkedIn Profile

www.linkedin.com/company/satisfacts/

7 Reviews

4.8

Write a Review

4.9

Customer Support

4.4

Value

4.9

Onboarding Experience

4.9

Compatibility

BP
Marketing Manager, Ironstate

4.8 - a year ago

Satisfacts Review - Ironstate

What was your company’s primary use case for SatisFacts & ApartmentRatings?

We use Satisfacts for our surveys and review management

What do you like most about SatisFacts & ApartmentRatings?

I like how all our engagement with our residents in terms of reviews and surveys are housed under one roof. The account management we receive from Liz Berry and Diane Van Leer is stellar as well.

What could SatisFacts & ApartmentRatings do better?

No major issues - I love the snapshots, and increased use of them or more distilling of common issues across the portfolio could help.

Who would you recommend SatisFacts & ApartmentRatings to?

Yes I would!

Customer support and service

Very attentive, and often reaching out to me to discuss new products and reviewing my portfolio.

Value for money

Pays for itself!

Ease of onboarding

Great customer service which has onboarded the service seamlessly

Compatibility with your existing solutions

AA
Marketing Communications Manager, Van Metre

5.0 - a year ago

Exceptional Customer Service Experience

What was your company’s primary use case for SatisFacts & ApartmentRatings?

We utilize SatisFacts Insight Surveys for move-ins, work orders, mid-lease check-ins, and prospect tours to gain a comprehensive understanding of how we compare to other companies nationwide. Additionally, we rely on ApartmentRatings across all our properties to ensure our teams consistently deliver the highest level of customer service. These tools are invaluable in helping us identify areas for improvement and maintain a superior resident experience.

What do you like most about SatisFacts & ApartmentRatings?

We truly value the ease of use offered by the dashboard, both on the front end for our residents and the back end for our team. Its intuitive design allows us to seamlessly track and manage data, while the ability to monitor our scores improving year over year provides invaluable insights into our progress and success. This combination of user-friendliness and actionable metrics has been a game-changer for our operations.

What could SatisFacts & ApartmentRatings do better?

N/A

Who would you recommend SatisFacts & ApartmentRatings to?

I would recommend SatisFacts and ApartmentRatings to any property management professionals or multifamily housing teams looking to enhance their customer service, understand resident feedback, and improve their community reputation. These tools are invaluable for gaining actionable insights, tracking performance, and ensuring a superior resident experience across all properties.

Customer support and service

My customer service representative consistently addresses questions and resolves issues promptly.

Value for money

Ease of onboarding

Compatibility with your existing solutions

See All Reviews

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