SatisFacts & ApartmentRatings Reviews

Our primary use case for SatisFacts and ApartmentRatings has been to enhance our reputation management and improve resident satisfaction. By utilizing their comprehensive survey tools and apartment ratings platform, we’re able to gather valuable feedback directly from our residents, track their satisfaction levels, and identify areas for improvement. This real-time data empowers us to make informed decisions, refine our services, and ensure that we are always meeting the evolving needs of our tenants. Ultimately, their solutions have been integral to fostering positive relationships with residents and maintaining a strong, credible reputation in the market.

At WRH Realty Services, we understand the critical importance of reputation and tenant satisfaction in the competitive world of property management. That’s why we partner with Satisfacts, a truly exceptional leader in apartment ratings and surveys. From the very beginning, Satisfacts has consistently delivered top-tier service, providing invaluable insights into resident experiences and enabling us to fine-tune our offerings. Their comprehensive survey tools allow us to gather real-time, actionable feedback from our residents, ensuring that we are always aligned with their needs and expectations. The platform's user-friendly interface makes it simple to analyze data, track trends, and implement strategies for improvement. This has been instrumental in elevating our service quality and fostering strong, long-lasting relationships with our residents. What sets Satisfacts apart is their unwavering commitment to accuracy and transparency. Their team not only provides robust survey data, but also offers expert guidance and support throughout the entire process. The transparency in their reporting and the timely feedback we receive have been crucial to our decision-making, empowering us to maintain an outstanding reputation in a competitive market. As one of the key pillars of our reputation management strategy, Satisfacts has proven to be an indispensable partner. Their ability to seamlessly integrate with our operations, combined with their unmatched expertise in the apartment industry, has made them an invaluable asset to our business. We highly recommend Satisfacts to anyone looking to elevate their property management practices and maintain a strong, positive reputation in the market.

Increased Response Rate Tools: While the platform already has methods in place to encourage feedback, additional features like more personalized reminder campaigns, or incentives for tenants to participate, could help further increase response rates for surveys.

We would highly recommend SatisFacts and ApartmentRatings to anyone in the multifamily industry who is looking to prioritize and strengthen their reputation management. Whether you're a property manager, owner, or marketing professional, these tools are essential for gaining valuable tenant feedback, improving resident satisfaction, and maintaining a positive reputation in a competitive market.

We've been using Satisfacts for 10-years now as our resident satisfaction survey platform, and have recently begun using them for review responses and social media management.

Their reporting platform is incredibly easy to use, and the program they have incorporated for Action Planning is at the basis of our resident satisfaction KPI's that we use company wide. We have seen great success from using their program and education from their team, which has translated to higher retention and rent growth as a result.

We don't have any pain points with SatisFacts currently and find that their team is extremely responsive to develop any recommendations for their platform to make reporting easier.

Any multifamily operator that's looking to quantify and qualify how their teams are doing by acquiring resident sentiment will love this product or if you're looking for an easy and intuitive platform to manage review responses. Their product is competitively priced and an exceptional value.

We have been a long time customer of Satisfacts and ApartmentRatings and utilize them for their survey tools, Verified Resident Program and Manager Center.

Ease of use, streamlined reporting, great customer service and integrated offerings.

Nothing, they are a great platform.

Everyone in the Multifamily space.

Grady Management uses SatisFacts for touchpoint surveys to measure our new residents' satisfaction at move-in, after completion of a work order, and at move-out. We also utilize their Review Responder & Reputation Management programs.

We can keep a pulse on our resident experience throughout their time in a Grady Management community! The company is also very helpful in supporting our reputation management and review strategy for our communities.

My only feedback would be updating/simplifying the portal platform.

I would recommend SatisFacts & ApartmentRatings to any multi-family property management company that is looking to improve and enhance their resident experience, reputation management, and streamline review responses.

We use SatisFacts for surveys at the time of move in, any time a service request is completed, and for an annual survey that goes out to all residents. We also use the Verified Resident Review Program that asks the resident to leave us a review on apartmentratings.com at the end of their survey.

The surveys and verified resident reviews allow us to keep a pulse on customer experience. We can quickly address issues when they arise to ensure we are always delivering exceptional service. The verified resident program allows the prospect to trust reviews more as they are coming from a verified resident instead of anonymous or a random username that anyone could have written.

I cannot think of anything at this time.

Anyone who wants to know the customer's experience throughout their time as a resident should use SatisFacts. The data and education they provide to help our teams continually improve is a great benefit.