SWTCH Reviews

SWTCH assisted in the implementation of over 900 EV Chargers across our national portfolio.

SWTCH's commitment to open standards ensures flexibility and future-proofing, enabling seamless integration with various hardware and software platforms. Their comprehensive support and user-friendly platform have made EV charging accessible and convenient for our residents, enhancing our property's appeal and sustainability credentials. SWTCH was also instrumental in helping us find grants and incentives for our planned projects.

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Overall, SWTCH has provided a reliable, efficient, and forward-thinking solution that meets the evolving needs of our community.

We were originally working with ZePlug but they left the US market and left us in a huge bind. We were in a very unique situation and SWTCH was able to help us out of it. Ryan MacDonald was an absolute hero!

We had a very difficult situation and not a lot of flexibility or capital to correct it. SWTCH worked with us at every stop and helped us through it. I couldn't have asked for more.

Their internal teams could do a better job of communicating between each other. I've received too many emails and follow ups for various items so I was never sure if anything was actually getting resolved or just kicked around. I wasn't sure who was even working on the issues. I'm still not 100% which department to reach out to when we need assistance.

To provide an amenity for both residents and visitors to retail.

Great customer service and response times, patient when needed. Getting away from the upfront cost is a huge benefit

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The multi-family community where we installed EV chargers is in Scotts Valley. It is a small, 26 unit project that we developed 20 years ago. We initially had 4 ChargePoint EV chargers. ChargePoint misrepresented our agreement on multiple items and multiple times. When our 5 year commitment was up, we began looking for an alternative company. I spoke with several different EV charger providers. SWTCH seemed like a good fit and had a local Santa Cruz representative, Alyssa. Alyssa and I met virtually and then we met at the property. After that meeting, she prepared a proposal. The proposal laid out all of the initial costs and the ongoing fees. The proposal also included 3 quotes for installation. Then we had a meeting that included our property managers and had many questions answered. Alyssa had already gone over the operating software with our managers. In that we already had the basic infrastructure in place, the installation was only going to take one day. It took a couple of months for the new chargers to arrive. The installers removed ChargePoint's chargers, disposed of them and installed the new SWTCH chargers. SWTCH is in the process of getting certified by PG&E to report monthly EV charging usage so that those Kilowatts can be billed at a significantly lower rate without installing a separate electrical meter. With SWITCH, you get to set the charging price and you can program a discount for your residents. Finally, Alyssa has been on the spot responsive and has dealt with all questions in a professional and expeditious manner.

Alyssa Traube

So far so good

Installation of community EV chargers

Flexibility

Nothing so far

All fellow managers