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HOMEResident OnboardingUpdaterReviews

Updater Reviews

16 Reviews

4.7

4.9

Customer Support

4.5

Value

4.8

Onboarding Experience

4.7

Compatibility

RL
Marketing Manager, Woodmont Real Estate Services

5.0 - 3 months ago

Making Moving Easier

What was your company’s primary use case for Updater?

Updater truly helped simplify the moving process, improved efficiency in managing multiple tasks, and provided a better customer experience for residents.

What do you like most about Updater?

Using updater has been a game changer, because it allows us to simplify the move in process. All move in tasks are set up in a easy to use platform. It allows residents to manage everything from updating address to transferring utilities.

What could Updater do better?

Expanding their partnerships with more service companies would allow the platform to run a lot smoother.

Who would you recommend Updater to?

Anyone who is looking to make the move in process a lot easier.

Customer support and service

Because anytime I need to get in contact with support, it is easy to connect with someone. And they resolve my issues rather qucikly.

Value for money

The value of perfect!

Ease of onboarding

This was a very smooth process, and meetings were set up to make things easier.

Compatibility with your existing solutions

Everything works well together.
TV
Director of Marketing & Property Management Strategy, Sinatra & Co.

5.0 - 3 months ago

Truly a Resident Experience Miracle!

What was your company’s primary use case for Updater?

Our team wanted a digital way to track move in actions, as well as a way to make these actions easier for our future residents!

What do you like most about Updater?

There are many things we love about Updater, but what we love the most is the customer service the team provides to us. They make the set up process simple and actually fun, which is not always the case!

What could Updater do better?

Updater is doing amazing things. As their platform improves, we're hoping to see PI protection so that we can expand the required information we need from our future residents.

Customer support and service

Our team, Brykell and Francesca, genuinely made the process fun, personal, and quick!

Value for money

Ease of onboarding

Compatibility with your existing solutions

JA
Director of Training and Support, Middleburg Communities

4.5 - 4 months ago

Streamline Move-in Process for Future Residents and Onsite Team Members!

What was your company’s primary use case for Updater?

We utilize Updater Pro to manage all move-in tasks for future residents, and giving our future residents a space to provide all required in items in one space.

What do you like most about Updater?

Updater has simplified and streamlined the move-in process for future residents and onsite team members. No more searching in multiple locations to determine what's been completed and what's still needed from a future resident. You can manage everything in one space or dashboard, and the best part is that Updater handles the communication for you!

What could Updater do better?

Simplify the onboarding/set up process for multiple communities - have a bulk setup option.

Who would you recommend Updater to?

Everyone!

Customer support and service

Anytime we need something, the response time has been incredible. The team makes time to address any concerns and also identify solutions.

Value for money

Ease of onboarding

If onboarding only one community the process is very easy. However, if uploading multiple communities all at once, it can be time consuming to update them one by one. It would be helpful to have a bulk update option.

Compatibility with your existing solutions

I wish documents uploaded in Updater would sync back into OneSite, but understand that's a RealPage thing, not an Updater thing.
SK
Community Manager, SRG Residential

5.0 - 10 months ago

The extra team member you never knew you needed!

What was your company’s primary use case for Updater?

We use Updater to assist with organizing our applicant's move in tasks. Updater picks up their info, sends out an intro and list of requirements, and follows up with reminders as necessary.

What do you like most about Updater?

Updater's platform is so user friendly and easy to learn. We were up and running in no time! That plus all the time saved make it an easy choice for managing your move ins.

What could Updater do better?

I honestly can't think of a single thing.

Who would you recommend Updater to?

I would recommend Updater to all multifamily management companies.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Jenna W.
Official Vendor Response
VP, Marketing, Updater

Sarah, appreciate you sharing your Updater experience! It's awesome to hear how seamlessly Updater has become part of your workflow, even as a member of the team. Your praise for Updater's user-friendly platform and time-saving capabilities resonates with our mission. Thanks for trusting us to streamline your move-ins, and here's to continued efficiency and success together!

JB
Community Manager, Sares-Regis

5.0 - 10 months ago

Updater is an awesome service that helps property managers be more efficient

What was your company’s primary use case for Updater?

My company implemented Updater a few months back and it’s made creating applicant’s files so much easier!

What do you like most about Updater?

I love how Updater gives future residents reminders of what documents are still pending. It makes it so much easier to complete other tasks rather than chasing down pending documents. Carlie hosted our kick off call and did such an awesome job on explaining the service and how easy it is to use. Any time I have had a question or issue the team responds in a timely manner.

What could Updater do better?

N/A

Who would you recommend Updater to?

I would recommend it to almost all property managers, especially if you work in the office by yourself a lot. It seriously saves me so much time when I am getting my move in files ready.

Customer support and service

Very responsive to questions and concerns. The kick off call was very informative as well.

Value for money

Ease of onboarding

Compatibility with your existing solutions

Jenna W.
Official Vendor Response
VP, Marketing, Updater

Thank you for sharing your experience with Updater, Jennifer! We're thrilled to hear that our platform has streamlined your applicant's file creation process and made managing pending documents much easier. Carlie and our team are delighted to hear about your positive experience during the kickoff call and your interactions with our support team. We're committed to providing timely and helpful assistance whenever you need it. Your recommendation to property managers, especially those working independently, speaks volumes about the time-saving benefits of Updater. We're honored to be part of your workflow and look forward to continuing to support your success!

AM
General Manager, Bozzuto

4.8 - a year ago

Updater

What was your company’s primary use case for Updater?

We did a pilot for Updater at our property before the company launched it-site wide. We used to it to simplify move-ins for new residents.

What do you like most about Updater?

Updater helps save time. It streamlined our move in process. We were able to get rid of welcome letters & create a one-stop shop for move-ins to get their information and prepare the documents necessary to pick up keys. It also helped save time by linking to Yardi - when a resident uploaded renter's insurance it automatically synced to their Yardi profile.

What could Updater do better?

Updater can be tricky with a super quick move-in. We did talk about this during the pilot and they helped address it but it still works best for a move-in with more time in between application and lease start date.

Who would you recommend Updater to?

I would recommend Updater to any on-site management time that does things in-house. The team is super helpful and the software is easy to learn.

Customer support and service

Everyone was extremely helpful in accepting feedback and assisting us in navigating a new way of doing things.

Value for money

Ease of onboarding

Compatibility with your existing solutions

Jenna W.
Official Vendor Response
VP, Marketing, Updater

Thanks for taking the time to leave a review, Amy! Your feedback is invaluable to us. It's fantastic to hear how Updater has simplified your move-in process and saved you time. We're thrilled that our platform served as a one-stop solution for new residents, eliminating the need for manual welcome letters and streamlining document preparation. Your insight on quick move-ins is appreciated. This is something we're actively working on. We're grateful for your trust in us, and we're committed to continuing to make moving easier for you and your residents.

BB
Office /Leasing manager , Harrison at Reston Town Center

4.3 - a year ago

Fast and cool!

What was your company’s primary use case for Updater?

We use The Updater as a move-in tool for all our new move-ins. It helps to remove stress from already stressful situations. My favorite tool is that once the prospect uploads the required documents, we can approve or deny them and state why. I also love that once it's approved, it goes straight to Yardi. It truly saves so much time.

What do you like most about Updater?

I love that the system is easy to use. The customer service is awesome; they respond to e-mails usually within an hour.

What could Updater do better?

I would love for them to add a feature where the prospect can upload their proof of income and government missed IDs. Here at our community, part of the move-in process is collecting proof of income, having a copy of an ID, and attaching it to their files.

Who would you recommend Updater to?

Anyone who wants to improve their move-in system.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

HN
Assistant Property Manager, Palladium Real Estate

5.0 - a year ago

Amazing System!

What was your company’s primary use case for Updater?

Updater has taken over our Welcome Letter and streamlined the move in process for us and our future residents.

What do you like most about Updater?

We absolutely love that it is an easy-to-use system, cuts our time in half and is easy for our future residents to use and operate. All documents once approved are automatically uploaded to Yardi.

What could Updater do better?

Any feedback I have provided Updater with, if able they integrate it into their system. Or before I have a chance to give feedback, my suggestion has already been added to the system. SO easy to work with.

Who would you recommend Updater to?

I would recommend Updater to any Property Management company or multi-family to streamline their move-in process.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

CS
Manager of Marketing & Training, Cove Property Management

4.5 - a year ago

Streamlined our processes!

What was your company’s primary use case for Updater?

Updater is utilized as our Welcome Letter and check in points with our future residents. It is an easy way for the future resident to view what tasks need to be completed prior to move in.

What do you like most about Updater?

Our teams love Updater because the processes are in one location for the future residents. It is a way to collect data and see what is outstanding, making for a much smoother move in. In addition - no matter who we have talked to or had assigned as a representative, we have had great and prompt customer service. They open themselves up as available to our on-site teams which makes it very beneficial.

What could Updater do better?

Any feedback we have provided Updater to better their system for our use, they have either come back and showed us how to use it or put it in with their team as feedback to improve at a later time. They are incredibly supportive of their management companies.

Who would you recommend Updater to?

Property Management companies looking to make the future ove in process smooth.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

BH
Property Manager , Western Wealth Communities

4.5 - a year ago

FANTABULOUS

What was your company’s primary use case for Updater?

Making sure our New residents have everything they need to make moving in as stress free as possible and for current residents if they need to upload any documents or update important information.

What do you like most about Updater?

It saves us so much time with new move ins and the moving in process

What could Updater do better?

N/A

Who would you recommend Updater to?

I have already talked with a group of PM and RM from different management companies and referred Updater.

Customer support and service

Because it is totally awesome and is a time saver

Value for money

N/A

Ease of onboarding

So easy

Compatibility with your existing solutions

N/A
VC
Community Manager

4.5 - a year ago

Time Saver- Great Platform!

What was your company’s primary use case for Updater?

To facilitate the move-in process more effectively, which ensures the onboarding process for future residents goes smoothly.

What do you like most about Updater?

Reminding the future resident of pending tasks and the ability to deny completed tasks.

What could Updater do better?

I would enjoy a feature that allowed us to set appointments for move-ins on the website and sync with google calendar.

Who would you recommend Updater to?

Anyone that involves moving! Super easy and very helpful.

Customer support and service

Response time is great when question or concerns arise.

Value for money

Ease of onboarding

Super Smooth!

Compatibility with your existing solutions

CV

4.5 - a year ago

Saves Time, Easy to Learn

What was your company’s primary use case for Updater?

Not having to draft and send approval letters has been a big time saver for our team. it is also very easy for residents to pick up and use.

What do you like most about Updater?

The UI is very clean and intuitive.

What could Updater do better?

There have been a few cases of needing to sync new residents overnight and set move-in costs the next day. This can be a challenge when we have move-ins with a fast turnaround.

Who would you recommend Updater to?

Any business which frequently communicates the same information and tasks concisely to a large audience.

Customer support and service

The team was very helpful with any questions I had regarding the new system.

Value for money

Ease of onboarding

Compatibility with your existing solutions

Jenna W.
Official Vendor Response
VP, Marketing, Updater

Thank you for your feedback, Collin! We're delighted to hear that Updater has been a significant time saver for your team and that residents find it easy to use. We appreciate your compliments on our clean and intuitive UI. Regarding your suggestion for faster syncing and setting move-in costs, great news! We actually do have a setting that allows you to sync right away for quick moves. Reach out to support@updater.com to get it set up for your community. We're glad to hear that our customer support team was able to assist you effectively and thanks for being a great partner!

NL
General Manager

4.8 - a year ago

Gives you time back!

What was your company’s primary use case for Updater?

We started to use updater to organize and streamline our move-in process.

What do you like most about Updater?

It has given us so much time back in our day and has helped our team provide our residents with a better move in experience.

What could Updater do better?

I would love to have a feature that helps us with our move out process.

Who would you recommend Updater to?

Everyone! It is the best tool that we launched at our site.

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Jenna W.
Official Vendor Response
VP, Marketing, Updater

Hi Nicole! Thank you for sharing your experience with Updater! We're thrilled to hear that our platform has helped streamline your move-in process and provided your team with more time in the day. Your suggestion for a move-out process feature is duly noted and is a feature we've been exploring. We greatly appreciate your recommendation to everyone and are delighted that Updater has become an essential tool at your community.

KT
Sale & Marketing Associate

4.8 - a year ago

Updater Feedback

What was your company’s primary use case for Updater?

The use of Updater for our company is to have a user friendly platform for our future residents to have access to in their onboarding process.

What do you like most about Updater?

The most thing I like how updater is how user friendly it is and how it's helped out with time management.

What could Updater do better?

Updater could be better with adding in future applicants right away and sending email right away instead of having a specific date even though we could manually send the invite.

Who would you recommend Updater to?

I would recommend updater to future residents and anyone who is in the property management field dealing with leasing.

Customer support and service

It's very easy going and self explanatory. Even for people who aren't tech savvy it still gives them proper information in great detail on what needs to be taken care of.

Value for money

Ease of onboarding

Compatibility with your existing solutions

Jenna W.
Official Vendor Response
VP, Marketing, Updater

Thank you for your feedback, Karon! We're thrilled to hear that Updater has been instrumental in providing a user-friendly onboarding experience for your future residents and has helped in managing your time effectively. Regarding your suggestion for adjusting the timing of email invites, we're pleased to inform you that this is indeed possible with Updater. Please reach out to support@updater.com, and our team will gladly assist you in configuring this feature to better suit your needs. Thanks for taking the time to give us feedback!

SD
General Manager

5.0 - a year ago

Updater Kept Us Afloat

What was your company’s primary use case for Updater?

Updater allowed us to streamline the move in process for incoming residents to submit documents, account information, and other required move in items.

What do you like most about Updater?

I like that Updater keeps everything in one place, but also syncs with our management system (Yardi) to transfer documents into individual resident files. It made keeping track of 40+ move ins much easier. It also enabled us to be more efficient with our time in sending out approval letters to new residents, and then created an easy task list for them to follow to prepare for move in.

What could Updater do better?

Faster syncing with Yardi

Who would you recommend Updater to?

Any multi-family team that is managing move ins

Customer support and service

They were very quick to answer any questions we had or to resolve the few issues we ran into.

Value for money

Updater saved us so much time! Less time spent on move ins meant more time spent with new prospects.

Ease of onboarding

Training was very thorough and their team was available for all questions.

Compatibility with your existing solutions

Synced with our management system so approved applicants filtered in automatically, and then the documents they uploaded attached to their Yardi profile
Jenna W.
Official Vendor Response
VP, Marketing, Updater

Thank you for sharing your incredible experience with Updater, Stacie! Your story of managing 40+ move-ins with ease truly highlights the value our platform brings. We're thrilled that Updater kept everything organized and synchronized with Yardi, making such a daunting task more manageable. Hearing how we've helped you send out approval letters efficiently and create easy-to-follow task lists for residents warms our hearts. We understand the need for faster syncing with Yardi and rest assured, we're diligently working on enhancements. Your recommendation to other multifamily teams means the world to us, and we're honored to have played a part in your success. Thank you for entrusting Updater with your move-in process, and please don't hesitate to reach out if you ever need further assistance.

SA
Leasing Manager

4.5 - a year ago

Wonderful Platform!

What was your company’s primary use case for Updater?

To facilitate the move-in process for our future residents

What do you like most about Updater?

- Easy to use (for both residents and management) - Saves time - Gathers all move-in activities onto an individual platform - Uploads approved documents automatically to Yardi. - Keeps you on track with your move-ins

What could Updater do better?

- If it could sync faster with Yardi (minor complaint)

Who would you recommend Updater to?

Everyone!

Customer support and service

Value for money

Ease of onboarding

Compatibility with your existing solutions

Jenna W.
Official Vendor Response
VP, Marketing, Updater

Hi Saif, thank you for sharing your feedback! We're thrilled to hear that Updater has streamlined your move-in process and saved you time. We understand the importance of seamless integration with Yardi and are continuously working to optimize sync timing within the constraints of their API. It's great to know that our platform keeps your entire team on track, ensuring efficiency even when someone is out of the office. We appreciate your recommendation to everyone!

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